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November 2023 by Ruth Ruzicka
Had my van for 3 weeks, nothing was done. I called , he got nasty with me, next time he said he didn’t have my van. Then he found it. He said someone called in sick so he could not check it. I’m going to pick it up today and take it elsewhere.
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January 2023 by gacha panda yes
You guys helped our son. We bought him his dream car which acted up. Other companies quoted thousands. We went to you guys because of your vast knowledge which we learned about on a group nationwide car club he had joined. The other members said "no I don't think it's that etc" ask Aamco Lubbock first. You fixed his car not only quick but thoroughly with an actual honest assessment and appraisal. He is back to driving his dream car and we are back to feeling like the best parents in the world. Thank you so much I hope you know what your honesty and trustworthy work really means. Priceless!!! Thanks for helping our boy!!
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November 2022 by Mother Runner
My sister had her transmission "fixed" here. (We knew it was just the transmission that needed fixing and not engine or anything else as there was a MAJOR leak coming from the transmission and the car would start beautifully but not move at all). Within one month of paying almost $7000 to "fix" it here at AAMCO Lubbock, the transmission started doing the exact same thing. And now nothing works on the car. She recently towed the car (no cheap feat as she is a hard working single mom) back to this same AAMCO as there is a warranty on the work. Will update this review once she gets the car back in working order (and hopefully they will fix it as she has already paid them soooo much).Service: Transmission
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October 2022 by Grant Wills
I sat there for 2 hours yesterday calling my bank because they kept telling me that my card was declining and it was on my end. Turns out the first guy just didn’t run my card correctly.I did not appreciate having to wait 2 hours to pay, especially considering I paid a 4% (about $300) fee to use a credit card and the employees do not even know how to correctly charge a card. My car was there for about 6 weeks (I believe this was because they were waiting on a part, so I won’t comment on that) but yesterday left a sour taste in my mouth.Service: Transmission
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March 2022 by Tim Hayes
Rick and the guys are always super helpful. They handle my Dodge Ram so well, I’m confident they can keep it running for years without me needing to add a car payment. Plus you get great service and advice. Can’t recommend them highly enough.Services: Auto engine diagnostic
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November 2021 by Britney Stifflemire
Mr. Bigham is so nice and honest with us. He will try and save you money if possible. We came in from Big Spring to get our car serviced and don't regret it at all. Him and his team have gone above and beyond what any other company would have to help us get my car running right again.
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March 2021 by Charles Opperman
Great shop and team.I bought a 2018 GMC pick up used that had 94000 mls. on it and I noticed about 2 weeks after I got it that it had a vibration in the drivetrain. I have good friend that own a local shop that checked out and told me that he thought it was in transmission. He doesn't do that kind of work so I thought a transmission flush should be my first option. AAMCO is the only shop that does this service. I with Rick Bigham the owner and we agreed on game plan for this service. although there were a few challenges a long the way he kept me informed the whole time. This was a few months ago I wanted to wait to see how my pickup performed after afew thousand mls. The vibration is gone and my pickup runs great. This service for this model of truck is not cheap but the several hundred dollars it did cost is much cheaper than 3 or 4 thousand a rebuilt would have cost. Thanks Rick and to your team.
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March 2021 by Russel Haynes
A wonderful visit everybody was friendly
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November 2020 by BigTony13171
I don't like the FACT that I was trying to explain the situation of my Ford Explorer and hearing unprofessional, unnecessary talk from the guy behind the counter. I HOPE & PRAY THAT NOBODY WILL EXPERIENCE WHAT I JUST DID!! If you're having transmission problems and you're from out of town,. DON'T EVEN BOTHER TRYING Aamco Transmission.
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November 2020 by Monica Delgado
They took great care of my son's car and communicated to me what was going on prior. Great customer service and overall very satisfied!
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November 2020 by Monica Tracy
They took great care of my son's car and communicated to me what was going on prior. Great customer service and overall very satisfied!
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July 2020 by Brianna Garcia
I am a single mother, I do not have any family out here in Lubbock. So it’s easy to get taken advantage of—especially if all you have to go off of is the word of your mechanic. Rick was so kind and kept me informed throughout the whole process... he was so kind with me!!!! ...and FIXED the mistakes that my last mechanic made. I cannot express how thankful I am for these guys and the awesome and prompt job they did. I will never go to anyone else. They have definitely gained a regular!
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June 2020 by OPSol TX
Very particular about having folks work on Gertrude. A burnout went bad when I pulled back to 2nd. A friend recommended I call Rick and explain what I did. I was really concerned that I had trashed my transmission. Must say that Rick’s team has set a new standard. They treated Gertrude like a queen and made sure she knew it. They even wrapped the steering wheel and seats. From recommending a tow company to the exemplary communication to the fair pricing – it was a top-self experience. Rick’s aim is to fix the problem, not unnecessarily rebuild a major component of a vehicle to run the bill up. That’s a stand-up business model and his shop is now my go-to place for Gertrude.
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April 2020 by Dominic C.
I had my Chevy Silverado worked on and had a very good experience! Service was very honest and trustworthy. Also, in addition to fixing my transmission problems they also found other issues (like from me going To budget oil change shops). All the service was upfront and scheduled so that I knew exactly when to come in and schedule. They don't make them like Mr Bigham anymore Class act, and very good at his job Would recommend to anyone
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March 2020 by Willie Price
Got me right in and out. Fair and honest pricing.
