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November 2023 by Sam Harris
Really terrible customer service here. I bought a car from them that had an issue the day after it was delivered. I called at least six times over the next couple weeks to get the issue resolved, and every time was told I'd get a call back in an hour or by the end of the day. I never got a call back. I was finally given a manager's email, and they never responded to my email. I'm really disappointed in their service and don't appreciate so flagrantly getting the runaround.
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November 2023 by Jeff Hobbs
Taylor, aliyah, and Fabiola were absolutely wonderful. The previous crew and owners screwed us hard on a new car purchase. We hated the car. Came by to charge and vented frustrations. Even though they didn't have to, this team was adamant about making it right and went above and beyond with customer service,loaners, and made a deal for another car that no one else could or would touch. I want to reiterate, that this was not their responsibility, but they owned it for the previous crew and made things right. I can't thank them enough.
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October 2023 by Jeffrey Parham
This was a disappointing buying experience. I bought a 2022 used very expensive vehicle from this dealership. I was charged $495 for window tinting that was not installed by the dealership, but was installed and paid for by the original owner (i found the original warranty paperwork and receipt in the glovebox). The salesman convinced me that i needed to purchase $1,995 for “auto butler” which is a ceramic coating that u can basically get from your local car wash for a whole lot less. He said it was already installed on the vehicle and couldn’t remove that from the price. I was disappointed in the auto detail both inside and outside of the vehicle. When I opened the hood a large shroud was apparently removed and placed on top of the engine. It was driven from Lubbock to Amarillo like that. I had to put the shroud back in its place. When I brought these issues to their attention i was told sorry and they claimed they peeled off perfectly good tint that was a year old to install their tint. I believe that to be false. I would not recommend purchasing a vehicle or anything from this dealership. I’m sure there are better negotiators than me out there, but most will get screwed by this dealership.
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October 2023 by Rebecca Rowland
Oh my... bought my car and DID NOT have to spend hours negotiating and haggling. I dont beleive I spent more than 2 hours in my 3 visits to the dealership, which included my test drive! A few text and a couple of phone calls and I had the car I wanted. Chase was super sweet and very informative. He listened to me and made things happen. I highly recommend him and the dealership if you're wanting straight-forward car buying.
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September 2023 by Harold B
Thank you Chase Dean for helping me buy my first car! Not only did Chase help me find the car I was looking for, but he made sure he answered ALL my questions and concerns during AND after the buying process! Thank you Chase! Appreciate you man - H Dean Bartlett
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August 2023 by Vernon Farthing
Very professional, called and kept me informed. They went out of their way to help me. I have purchased 8 cars over the years at that location. New owners are doing a great job.
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August 2023 by Janice Langley
Thanks for the professional way you handled everything. My vehicle is a 2012 (old) but I love it and appreciate the respect shown. I will recommend your service any day.Again, THANKS.Janice LangleyPlainview, TX
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August 2023 by Grace Lou
Great service! They also ubered us back and forth to the mall, during our wait, and it was perfect, we saw a movie while our car was being serviced! Marcus was very courteous. Thanks!
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July 2023 by Don Schmidt
Marcus was very helpful in getting our Mercedes Sprinter repaired and back on the road. The dealership service department expedited the part shipment so we weren’t held up very long. Friendly and great service.
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July 2023 by Reyes Marquez
Parts and service department went above and beyond in providing quality service.It was my first maintenance appointment at Mercedes. We purchased a used Mercedes for my daughter and it needed some maintenance. I could not be more pleased with the attention to detail.They replaced two struts, brake pads, and sensors.The car is running very well after the service provided by Mercedes.
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July 2023 by Kelsey Holson
Mercedes-Benz of Lubbock came through for our family! We had an issue with our Mercedes sprinter van on a family road trip while passing through LBK and they immediately got us in, problem-solved the issue, then got us back on the road in a few hours. The customer service and communication was also outstanding. Highly recommend.
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July 2023 by Perry Britton
I bought a certified pre-owned. When I checked for a spare tire, well, it was empty. Got home and discovered the rear wiper was missing. Called and was told it's not covered by warranty. But they would sell me the parts. So be informed certified pre-owned only means higher prices.
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June 2023 by David / Carolyn Smith
Excellent first time experience! Eric Tanner was very good & thorough. Had a good feeling the day before when I talked to him about the problems we were dealing with. Freddie (technician) took care of everything. Everybody we talked to was very friendly. EVERYTHING worked GREAT on the way back home to AMA. So glad to find the closes MB dealer to us is so accommodating & component. Thumbs up/5 stars!!!
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June 2023 by LeAnne Gandy
Customer service is the absolute best! Everyone is friendly, courteous and helpful to get you checked in. They ensure that you are comfortable in their waiting area and offer refreshments. The team keeps you apprised of the status of your vehicle in a timely manner. I have been treated with kindness and respect during every encounter. Mercedes Benz of Lubbock offers a wonderful experience in their service department!
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June 2023 by Steve Houk
We were broke down in Childress, with a large family of 10 rental options were limited so I made the call Lexus in Lubbock and they happened to have a unicorn Sprinter 12 Passenger Hightop. Did all the paperwork and they delivered it to me the next day. We are loving the new van.
