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September 2023 by Amber Grubb
John at ATT ON QUAKER 1910 is the bomb !!! he fixed the other AT&T’s mess up in like under a minute literally.Gave me no grief excellent manners awesome!, And he even help me wipe out my other iPad which the other AT&T people cannot figure out! BLESS HIS SOUL!
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August 2023 by Jesse V.
I was very upset with AT&T, ready to cancel all service. Chris, the manager, Damian and Kenneth worked diligently to find a resolution for my frustrating situation. After 3 1/2 hour with customer care it was resolve. Get professionalism, courtesy and patience. Stop by and get to meet great people.
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August 2023 by Robin A.
I would not recommend this location at all. AT&T's customer service has gone significantly downhill over the past ten years but the level of 'I can't be bothered' by the manager, Chris, is next level. Little to no concern about much other than getting a sale. Did not listen to needs despite me asking questions for understanding. Did not offer solutions unless I specifically asked. I was not made aware that what he initially promised wasn't feasible or reasonable and I was misguided into a purchase without relevant facts. I will be looking for service elsewhere, due to my interactions with Chris. Which is sad, because myself and my family have had service with at&t for over ten years.
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June 2023 by Laurie Brehmer
Jose was knowledgeable and patient. He spent a lot of time helping me set up my daughter’s phone and answered all of my questions.
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June 2023 by Tina Moore
The staff here was amazing. Shout out to Christian, Lucy, Jose, & Keyhan for the amazing, outstanding, and above and beyond service!
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May 2023 by Jordan Anderson
I worked with Christian yesterday to get a new phone since mine broke. He provided great service and helped me through the process! Overall I had a great experience and would definitely come back to this location and work with Christian. Highly recommend him!
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May 2023 by Alicia Bermudez
Just got a new phone and data plan at this store! Jose was incredibly helpful. Definitely reccomend going there.
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April 2023 by Daniel Kasterke
I had a very smooth experience upgrading my wife’s and my phones. Nicholas and John were very helpful setting up our new phones and trading in our old ones. I was helped immediately each time I entered the store.
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April 2023 by Blanca Torres
Jose was great. He transferred everything to my new phone. He was very professional and courteous. He was very knowledgeable and we need more people like him at AT&T.I left the store very happy. He did a fabulous job.
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April 2023 by Elanena Herrera
Jocelyn is always a helpful employee and helps me out in any way she can. Definitely happy with my service!
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April 2023 by Guillermo Rios
I came in and talked with Christian about getting a new phone plan, him and Lucy helped me out real good. Would recommend
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April 2023 by Zack Herrera
Jocelyn helped me with my service today and she was an awesome sell’s rep , I will definitely be coming back to this location for all my future needs
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February 2023 by Maria Rodriguez
Lucy was amazing! Made things very simple & helped me with everything I needed and answered any questions I had. Definitely recommend their service! Best customer service @ this store in Lubbock hands down!!!!!
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February 2023 by Spino slayer
The best store I've been to since being sign to at&t. Lucy was awesome and helped save us money. If you're with at&t, visit the one on 19th and quaker. Just ask for Lucy and she will get you squared away.
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December 2022 by Autumn Prothero
I am leaving a 5 star review for Nicholas at this store. I recently moved my mom over from one account to mine, and another AT&T store in Lubbock added a bunch of stuff that we did not verify nor was asked about. Nicholas was the first employee at an AT&T store that truly listened and was willing to be actually helpful. I truly appreciate his patience and willingness to help me resolve this issue. I couldn’t thank him enough.
