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February 2024 by Jennifer Warren
The personnel were very helpful in diagnosing the problem with my car.
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February 2024 by amazingsonnrg
Needed a part but it was stocked wrong so they couldn’t find it (I don’t blame them for that) they said it was my fault I did not stay on the phone with them for 5-10 minutes so they could find the part and then tell me they didn’t have it. (they told me they had a part and have the ability to call customers back to inform them) manager was passive aggressive and did not understand my frustration that this is the second store I came to and was reluctant to help. “I’m not going to pause my whole store to look for a part for you” I take the time out of my day to drive across town and spend my money with them and this was the customer service I received. Never had a problem with autozone but i’m going to order from orileys.
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January 2024 by T Gonvid
I went in looking for some paint. It's on their website online and in store. I asked about it and the mgr said ...I don't carry that or stock it. I showed him the picture with the store logo and part number. He said he has never seen it. And dismissed me . Didn't look it up on his system. Remember he is the store mgr. Then the commercial team member is back so I ask him. This team member is awesome. He looks up the part number and finds it. They had 2 on the shelf!! The mgt asked him was it a special order. The team member says no ot was on the shelf!Stupid mean lazy rude mgr could've lost a sale. Didn't even try looking for it!! Hey but he is the mgr.
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December 2023 by Riley& Tommie
Thank you so much for taking care of my daughter and her battery.
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October 2023 by Donnie
Friendly and knowledgeable people, big parking lot easy to get in and out of
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September 2023 by CHRISTOPHER GALVAN
Hats off to Harrison with cool jewelry on! Harrison was patient. He let me speak didn't talk over me or cut me off. I explained I had no knowledge of BMW vehicles or programming. He wasn't rude when trouble shooting our battery! Harrison had to jump us three times, ran the codes and tested our battery, alternator and starter. Bam's customer service is Superior. Bam's knowledgeable with European vehicles! Bam went above and beyond to explain how to replace the starter and the location of a bad camshaft position sensor and the beginning procedures on the removal for replacement. This guy deserves a grey shirt. Promotion for both these dudes!
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September 2023 by Roy Alafa
I called in advance for a new battery. As soon as I walked in, the gentleman asked if i was the person that had recently called. He had my battery ready and was very helpful. The price he had given me over the phone was more affordable than O'Reilly. Not only did I get a better price for my part, but I also got better service. Thanks again for helping me save time and money.
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September 2023 by Leah Orum
Lance M. was a great help today for my daughter and I. He greeted us as soon as we entered and asked how he could help. My daughter needed a new battery for her car and Lance went above and beyond to help us. Once he gathered everything, he told us just to wait inside where it was cool while he changed it out. We'll definitely come back here in the future. Thanks again Lance!
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September 2023 by jannatun nayeem
Their service is great. Love to visit
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July 2023 by Erin H.
I came to this autozone looking for a car battery and even offered to put the battery in myself because for some reason that seemed to be a problem for them. When I walked in I was immediately told no without them listening to my story then was told that they would not sell me a battery because "it is the ignition" when my battery was very clearly eroded. I asked to speak to the manager who then told me the same thing that they would not sell me a battery. I went to the autozone hub on the south loop and the manager there, Brian, was extremely helpful and not only sold me a battery and the tools I needed to change my car battery but he helped me with a smile and smoothed over another one of his employees who also told me to my face she would not sell me a battery without me even being able to finish my sentence.
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March 2023 by Stephanie Husky
I felt like I was a problem buy looking for something. A guy which looked to be a manager asked if I need help.But was rude and did not ask me if I had an Auto Zone account beforehand charged. But also I showed him a picture what I needed and was trying to explain but he was very good at cutting me off and rude and was to busy joke with coworkers. I will not go back this store I will go to the other stores in lubbock that have treated me with respect and not like I was wasting their time for bieng a girl and not giving me a chance to explain what I needed.Not at all customer service in here only 3 people and several workers but hard to get polite positive assistance.I will go back to one on Quaker and loop 289 and recommend it all thegals and guys I know. They were awesome and great service when I got windshield wipers there.
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January 2023 by dian Whocares
Got the help and supplies that I needed. The staff was helpful and friendly.
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January 2023 by RJ
Great experience today. Awesome job guys
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January 2023 by Jordan Garcia
Baci was super helpful, went to buy a new battery for my car, and unfortunately the old one died right after. Got stuck at the store but Baci was nice enough to help me out and I was able to replace my car battery without any issues
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December 2022 by Martha Burns
Amazing service and customer care. Looked at my car for me when engine light was on. Really appreciate the customer service and honesty. I highly recommend this shop.
