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March 2024 by Samuel Sarassa González
Sara was really kind with me and helped me really quickly.I totally recommend AVIS at Lubbock, TX
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February 2024 by Sara Savedorudi
They are the worst. The woman there was so racist. She wouldn't get a debit card for down payment. she didn't accept my friend paying for it. We spent one hour there and we couldn't get the car. We had to run to enterprise and we could rent a car there in no time. I strongly recommend using enterprise.
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February 2024 by CM Garcia
I rented for a one-way rental from this location recently. The price they charged me was higher than what I was quoted when I made the reservation on the phone.The car had not been cleaned before I came for my scheduled pickup time. I had to wait for someone to wash and vacuum the car. When the guy brought it back there were white spots all over the outside. There was dirt and fur all over the inside of the car, after it was cleaned by them. I took pictures so that I would not be held responsible because they say there's a $450 cleaning fee.My mom tried to rent a car a week later and add a driver who is under 25. I called to make the reservation for her and was told that somebody under 25 could be added as a driver we would just have to pay a higher fee for the extra driver per day. When my mom went all the way down to the location to pick up the car they would not let her add my brother because he was under 25.When I called to get the quote they representative said there would be a higher fee for under 25 drivers but it was allowed. The representative did not even book the rental at that time. I went to make sure I put the right pick up time there was no record of the rental. I made the reservation with a different agent and then later I was getting confirmation for both reservations.Avis used to be my preferred rental car location. The policy used to be if you pay with a credit card you don't have to pay a deposit. Now they charge you a deposit anyway.The prices are lower than some other companies. I used to rent cars a lot and had a wizard number but I realized after a while the online price is the same as the price with the wizard number.I also figured out if you call them sometimes the rate is lower than the online "special" price. I guess it's only worth it if you rent a lot and can earn free rentals. Be sure to thoroughly inspect the car before driving away. I recommend taking pictures of any damaged or dirty areas.
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January 2024 by Zach Pauda
Employee was great, check out and return were so easy.
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January 2024 by Mike Whitworth
Sarah did a good job helping me. Thank you
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January 2024 by Casimiro Lopez IV
Sarah at Avis on 5901 63rd st Lubbock Texas was amazing and helped with my return of the rental. She’s great here at the front desk
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January 2024 by Jesus Pedraza
Great service from Sarah!
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January 2024 by Zach Ancell
Sara is always helpful and considerate when I rent from here. She is an absolute treasure and one of the main reason I rent from here.Everyone goes above and beyond every time.
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January 2024 by Leticia Barron
I went in today for a rental and Sarah is so wonderful. She's always happy to help me and is always in a good mood.
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January 2024 by Daniel del Pino
Always great service, friendly and efficient staff!
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January 2024 by Jarrod Jeffers
The staff was exceptional.
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October 2023 by korynn williams
Britney was very helpful. I’ve booked a rental at the last minute because I was having problems with another car rental place. She called me right away when they had a car available. I would recommend Avis. They have really good customer service. Thank you again Britney.
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October 2023 by Debra Denson-Whitehead
I have rented several cars from this AVIS location and the staff are always friendly, helpful and make the rental experience very easy. They even bailed me out in a situation in which I rented from another car company only to have that company call me on the day of the rental to say they didn't have a car for me - I called AVIS and there was a car waiting for me when I arrived!
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October 2023 by Amanda Walker
Good hours for pick up and drop off at the airport location. But was ridiculous at $100 a day for compact/economy when most places are around $60. Never again
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August 2023 by Shay Hawkins
DONT NOT RENT FROM THIS LOCATION!!! Avis is great but this location does not follow Avis protocols. Use Avis at the Airport. This local location will try and add extra fees so watch that! I was charged an extra day even though I returned on time and a toll fee when I used the car one day in Lubbock while my car got serviced. Last time I checked Lubbock does not have any toll ways! Also completely INSPECT the car before leaving they tried to give me a damaged car without informing me and when I informed the Avis worker she was like yea we know about that. I told her thebumper is literally falling off and they would not give me another car. Safety is not their concern at all! The front desk workers Brittany and the other young girl are extremely rude and have no ideal what they are doing. I will never rent from them again. See the photos of the worker trying to push the car back together.
