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December 2023 by Zelda Aguirre
Loved the comfy beds and the free breakfast! But it does kick you off the Wi-Fi every 30 mins or so.
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October 2023 by Bx Sx
Nice clean rooms that was very spacious. Would definitely stay again!Rooms: Nice rooms with lots of space, big livingroom area with sofa couch
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October 2023 by Mia LooLoo
Rooms were ok at best. Pool was filthy…definitely looked too gross to get in. Went to have breakfast before 9am on a Saturday and nothing was in stock…had to go somewhere else for food. Location isn’t too far from TTU and close enough to restaurants and shopping.
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September 2023 by wendy smith
We have a family of 5, The rooms were nice and spacious and the front desk associates never complained when we asked for pool towels plus an extra blanket and pillow!! We received the best customer service from Brett and plan to come back again!! Thank you for your great attitude and excellent customer service!!
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August 2023 by Jonathan Clayton
Service is great. The room beds could us a couple more pillows that have more stuffing. Shower pressure was almost nonexistent. However cleanliness of the room was great. Breakfast was great also, but I couldn't find any protein (bacon, sausage, or ham). Overall I would stay here again. The price also was no bad at all.
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July 2023 by Scott Noble
The room wasn’t bad but the lack of professionalism of the management was horrible. They did not care if you had a do not disturb sign or not. If they wanted in they would beat on the door. I changed rooms 3 times due to construction, had to sleep in another room because they had to rework the tub while I was there. Which they had several opportunities to do while I was at work. The last straw was I was taking a quick nap and changing out the chairs could not wait until during the week and I had a sign. The key cards worked half the time and the exterior doors worked when they wanted too. I gave it as long as I could thinking it would stop but it didn’t it only got worse. So I moved next door for my remaking couple of months. I’ll never stay there or recommend anyone to stay there
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July 2023 by Brandi Macias
Do NOT recommend staying here. WIFI does not work at all! The girl who was checking us in ended up quitting because Managment was too lazy to come down from their room to help her. It took us 2 hours to check in. Rooms are picked up not cleaned. It's hot in the halls and lobby. Everyone had problems because of the management. Rooms are okay other than not being to clean but MANAGMENT is what makes this place a poor place to stay.
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July 2023 by Pookie Perez
Our room was dirty, they didn't clean the kitchen floor, fridge, and microwave. The pool looked dirty, too. Guest laundry on our floor was actually a storage room and ice machines not working. Even elevators not currently inspected. Not what we expected from Best Western.
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July 2023 by Dallas Jones
The sheets were dirty, the water in bathroom doesn't stop running, the elevator did not work and we were on the third floor, the breakfast served only feeds a few people and they don't add any more. Overall horrible experience and will not be booking here again. They put everyone on the third floor even there were two other floors. Also this place was advertised as Arbor Inn and Suites when it is actually Best Western now.
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July 2023 by Brianna Lynn
We booked our reservation through Expedia. My uncle and cousin stayed in one room and my family in another. My cousins bed was broken and slanted, they arrived with no toilet paper and dirty sheets. Our shower did not work, they ran out of food at breakfast by 7am. The cards would not work on multiple entry doors. No cleaning service offered, and certain lights would not work even plugged in. I would not visit again.
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July 2023 by Slate Stone
I booked Arbor Inn which was this hotel on Expedia. I pre paid and arrived to Best Western in the middle of transition of management and construction. Customer service was not good due to limited staff...stayed 7 days and received house keeping services 1 day. The other days I was going to the front desk for towels etc.
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July 2023 by Jared Gilbreath
The only reason this hotel is getting a star is because the man that checked us in was very accommodating and professional. We checked in at 7 p.m. and had to wait 20 minutes for our room because they were doing some kind of renovation to the bathtub. What ever they did to the bathtub left a strong chemical smell so bad that we had to sleep with the bathroom door closed all night to make it tolerable. There is an alarm clock by the TV that randomly went off at 4:45a.m. and now I can't go back to sleep. So I looked at the reviews to this hotel and they have been doing lobby renovations for the past 7 months. The picu4es on Google are not accurate at all.
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July 2023 by millerhilife081
The room was just that, a room. Nothing special or nice. Fairly clean if not too picky. The hotel is slowly and randomly being "remodeled" with only 2 floors being in service. The lack of guests did give us peace and quiet. The guy at the desk seemed fairly nice, but the lady doing morning food was not. Rather rude in my opinion. As for that breakfast, my advise is to skip it! Tasteless, thinned out, and lacking condiments such as butter and syrup for the waffles, no milk for cereal, only water or single cups of juice per person. Can't take food out or to room. She kept eyes on everyone's plate limits lol! I wondered maybe they try saving it to serve again. The pool is wet but not in service. Ice machines are for looks only.
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July 2023 by Gabrielle Walker
Looking for a haunted hotel with a ghosty that screams out at 2am, then 5 stars. If you are not interested in that, then 0 stars. But it was clean and breakfast was good, so let's average it out at 3. Good for the price. Would stay again, just not in room 115. (Which is next to laundry, not another room on the side which you would think the ghost is yelling from. )
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July 2023 by Jim Erdman
Nice big room at low price but building renovations meant some disruptions. But the problems include no usable internet, no turntable in microwave, no clock or bedside light, no pot for coffee maker. One bed tipped sideways due to some piece broken or missing in the frame. And a pop can under bed made me wonder about the cleaning. There are other places in this price range so we won't be back.
