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January 2024 by MS Venus
It's exactly what I paid for and no more. All of the staff is very kind and friendly. Breakfast is okay. The room's pretty clean, with the exception of the desk chair and sofa (didn't touch, sit, or sleep on it). Floor tiles in the entryway of my room are missing a lot of grout and moved when stepped on.Rooms: Basic hotel roomSafety: Never felt unsafe
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January 2024 by Lizett Dominguez
Most horrible stay. They have mouse or rats. The pictures on the website are not the same. The lady at check out gave no solution. They need better cleaning staff. Big disappointment to the best western name for sure.
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January 2024 by David Snethen
The building is dated, and we were disappointed that they were working on the indoor pool while we were there this past weekend. Maybe that's a good sign. (Unfortunately , I did not get any pics of the building.)The management or the franchise or whoever is responsible is taking care of their property, long overdue. The breakfast was only so-so, but they did have a nice coffee machine which was available for us to use anytime during the day (or night).Really, the priceless gem here is the staff. They were very hospitable and accommodating to our needs, based on their own availability, of course. I'm still having an issue with the billing, however, as my bank is showing a different amount than what is on my receipt.Overall, it was not my best hotel experience through the years. We will stay somewhere else if we stop in Lubbock again.UPDATE 20 December 2023: The billing discrepancy has been resolved. I still don't understand why, but I'm at least grateful it has been corrected.
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December 2023 by Regina Smith
The rooms needed updating. They were in the process of doing that when we left. A couple of co- workers saw a mouse in their room, but I didn't have that problem.Nearby activities: A winery is 7 mins away and Bob Marley museum is 7 miles away.
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November 2023 by Candi Curtis
I was not happy that the pool and hot tub were closed during our stay. It was my primary reason for picking this hotel over others. They had not disclosures posted about the closure on the website. I also picked a suite with a sofa bed. The sofa is disgusting and has large visible stains, the mattress was falling apart at the seams, literally! There was no bedding provided for the sleeper sofa and when I asked for some they had no extra blankets to provide for that bed.Also the door safety peephole was missing the outside piece so someone could look through the hole fairly easy.I will say the location was fine, the breakfast was very good. The regular beds were fine although the blankets are super thin and not warm at all.
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November 2023 by Justin Gwinn
My son had a bad accident and got care flighted to Lubbock. We ended up getting a room here on our last night in town (10/6/23). The front desk clerk was amazing (I meant to get her name and forgot). Extremely helpful finding a room my son could easily access with his walker. Even offered to change our room for one with a different tub to make it easier on him. Are the rooms brand new, not by any means but they were clean and their customer service was top notch. After a rough weekend her helpfulness was a great thing to experience. Would definitely stay there again.
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November 2023 by Google Subscriber
Worst western minus: The place doesn't live up to basic best western standards. You will likely not get a good night sleep staying here if you really need to. Decently priced sure, but the first room we were in had a broken leaking AC so we had to transfer rooms. The AC in general does not cut it in this motel. Coffee maker was broken, black out curtains were not black out, road noise was extremely loud due to weak AC, mattresses were squeaky circa 1985 quality, fitness room was out of order, no 'do not disturb' signs in our room, and shower wasn't too great either. I supposed the TX shaped waffle was the best thing there. Customer service was fine but this motel has a lot of things to improve upon. Also, a very ghetto, trashy area of Lubbock.
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November 2023 by Justin G.
My son had a bad accident and got care flighted to Lubbock. We ended up getting a room here on our last night in town (10/6/23). The front desk clerk was amazing (I meant to get her name and forgot). Extremely helpful finding a room my son could easily access with his walker. Even offered to change our room for one with a different tub to make it easier on him. Are the rooms brand new, not by any means but they were clean and their customer service was top notch. After a rough weekend her helpfulness was a great thing to experience. Would definitely stay there again.
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October 2023 by Janita M
Room was pretty clean, but the halls and reception area were not. All the towels, wash cloths, and bath mat were stained and torn. Also, the pillow cases and linens on the bed were torn. Not a quiet place, you can hear othet guest in their rooms and the staff is noisy. ! I won't be staying here again.
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October 2023 by Anne McGaha
We checked in Friday evening and the woman who checked us in was nice. That is the only good thing I have to say. This hotel is disgusting. If we could have found another place to stay on TT parent weekend we would have! The floors were dirty everywhere. I mean sticky and trash on the floor. Our room was absolutely NASTY. The carpet was stained. The bedding was stained. The couch was stained. The towels were stained. The bath mat was frayed and stained. The shower barely spit out water. The shampoo was like liquid hand soap. We stayed here last year and while it wasn’t the best it was reasonably priced and clean. We went to the lobby to ask for clean towels and we were obviously disturbing the TV watching of the guest checkin employee. It was my husband, my son and myself. He gave us 2 towels. And when we asked if we could each have a towel so we didn’t have to share he was REALLY put out. We will never stay here again! I AM SO EMBARRASSED WE TOLD PEOPLE TO STAY HERE. GROSS NASTY DISGUSTING
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October 2023 by Jim Gresham
We stayed here during our show at the South Plains Fair.. We have stayed here before and we will again.The room is modern and very comfortable. Right off of I-27 and very convenient to the fairgrounds. The breakfast buffet is good and the rates are very reasonable. Thanks for another enjoyable trip to the fair.
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October 2023 by Vianey L.
Nice and reliable place to stay the night and the rooms are really nice and clean. Also great prices
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September 2023 by Chad Worth
We stayed here from May 4th through May 7th. When we booked the room, a queen suite, we were given a smaller room with two queen sized beds and a chair instead of the pull out couch a suite comes with.The first night, we found rodent droppings beneath the cushions and behind the beds when inspecting the room. We were given a trash bag by the front desk and told that it was the best they could offer. We were eventually offered another room. We should have taken the hint and left immediately. We were part of a larger party, and some said they found decaying food left in the fridges in the rooms while another group had left to find other accommodations elsewhere after finding bed bugs. We, too, came across bed bugs in our rooms by the end of our stay.We brought it to the attention of the manager at the front desk. She offered a full refund but only gave us partial, stating she would have to go through corporate for the remaining refund due to us using cash the first night. We called corporate two weeks after receiving the run around by the hotel manager. The corporate office said the hotel manager lied to us and that they can only persuade the hotel manager to honor the refund. I have yet to receive a refund for the remaining amount to this date.I will not stay at a Best Western ever again. The place was filthy, full of parasites, and the room accommodations were not what they represented online.Tldr: Stay elsewhere! The hotel is infested, and the staff is dishonest.
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September 2023 by Random
You get what you pay for. The pictures they show are out dated. The tub smelled when we ran it and totally has not been cleaned properly. It has potential but lacks a deep cleaning and some TLC. The pool sucked the hot tub didn't work. Felt unsafe. Lost goes on. Take my word don't choose this place.Rooms: Carpets are bad, towels need to be replaced. The TV is all it going for itSafety: No safes in room.
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September 2023 by Makeadifference 1964
Ac GREAT. Lots of pillows and the bed was real comfy. Water pressure in sink a little low but manageable. The shower tho hit and strong! For 630 is a little late for blue collar workers like myself. Asked for newspaper that's said to be offered and all I got is " no" lol, good enough.Rooms: Ac is COLD lol.Noteworthy details: Am girl no English, and no newspaper. Breakfast at 620, come on now
