-
January 2024 by toka ahmed
The hotel is so cleanRooms: Veryy clean
-
January 2024 by Jennifer Wills
Rooms: Very nice and up to date technically speaking...
-
January 2024 by Lucía Rodríguez
Very clean, with a very fresh aroma in the rooms.
-
January 2024 by Natalie Cook
Freshly scrambled eggs and a fancy coffee
-
January 2024 by Lauren Narvaez
My family and I had been traveling cross country and were thankful to find a nice hotel in a nice area of town to rest for the evening until we could get back on the road the next morning. We checked into the Best Western between 10:30PM-10:45PM on the evening of Friday, January 5th. Upon check-in we unpacked some of our belongings, my grandson showered, we fed the children, and briefly watched television. These are all normal things that people do when checking into and while staying at a hotel. The children, ages 10, 5, and 4 months old were all very happy to be out of the car after a long day. There was a brief stint of tears from my 5 year old granddaughter, as well as my 4 month old granddaughter while her diaper was changed and she was put into her pajamas. There was absolutely no running, yelling, screaming, or anything that would cause concern for disrupting other guests. We worked diligently to ensure the kids were situated and in bed within the hour of check in. We had not even been in our room for a full hour before receiving a phone call from the front desk stating that the room below us was complaining of noise. It was at this point we continued to get everyone settled into bed so that there would be no cause for any further complaints which didn’t make sense to begin with. Shortly after the phone call, my daughter called down to the front desk to apologize for the dissatisfaction of the guests below us and explain that we were doing everything we could to get everyone settled into bed so that we would no longer be walking back and forth. The clerk at the desk stated that she understood and shared that she was required to notify us. Shortly after midnight all of the children were sleeping and just as we were attempting to also get rest, we were woken up by several loud knocks on the door from the Lubbock Police Department. It was at this point they advised they were called to evict us from our room due to a noise complaint. They advised that the hotel staff had made “several” calls to our room to notify us that we needed to keep it down. This was in fact, false. We only received a single phone call. There was zero attempt on behalf of the hotel to try and see how they could help resolve the issue or accommodate us. I have never in my life felt so humiliated and disheartened. My grandchildren were awoken by the kind police officers at our door who also seemed surprised by the circumstances. I had to explain to my grandchildren that nobody was in “trouble” or “going to jail” and that we just needed to leave the hotel. It was beyond upsetting and my grandchildren were traumatized by the experience as a whole. We were given 10-15 minutes to pack all of our belongings and exit the hotel premises. We were left to make alternative arrangements while sitting in our vehicle in freezing temperatures with 3 young children at almost 1AM in the morning. We were also told there would be no refund given after being at the hotel for less than 3 hours in total. The demeanor of the hotel staff made us feel as if we were criminals, committing some sort of crime. To say we were upset and disappointed is a complete understatement.
-
January 2024 by Ezekial Koslosky
Perfect spot for an overnight stay. Allowed us too have our dog for reasonable fee. It was quiet and clean. provided a reasonable complimentary breakfast.Overall a good
-
January 2024 by Cindy Allen-Lott
Nice hotel; friendly staff; clean; clean. Breakfast was a nice surprise with lots of options including gluten free. Was nice to break up a long trip to stretch and relax.Rooms: Exactly as advertised - bedding is top quality.
-
December 2023 by Corey James
A wonderful place to spend
-
December 2023 by Wiley Madewell
Nice and quiet. Spacious room very clean.Rooms: Work space, WiFi, cable TV, refrigerator, microwave, and ours has a joining access.
-
December 2023 by Jesus Elias Rodriguez
The best in the area!Walkability: Down the boulevard
-
November 2023 by reza bazazzadeh
You could hardly rest at night!! You can hear others walking from the room on the upper floor!!
-
November 2023 by Alina Macias
Had a little hiccup, but the staff there took care of it immediately. Great service, great breakfast. Loved everyone's attitude.
-
November 2023 by Traci Email
This is a very very nice hotel, looks almost brand new. My room was immaculate and spacious. The staff are fantastic.It’s also in a very safe area. This is important to me as a solo female traveler.I’m on a cross country road trip and I am traveling with a lot of stuff in my car.I almost always unpack my car at night at whatever hotel I’m at but this hotel I felt perfectly fine leaving everything inside and it was!The other hotel guests seemed to be travelers like myself. It was very quiet all night.The breakfast was great - included bacon/eggs/hot foods etc. no cold cereal here.Thank you for the great stay!Rooms: Immaculate and spacious
-
October 2023 by Ingo N.
Very nice hotel with great staff. The rooms are nice and clean, bathrooms as well. We visited with our dogs. No problem! They have a nice grass strip behind the hotel which is great for doggie duty. Breakfast is the typical American breakfast buffet. Everything is great, definitely be back when we're in need again.
-
September 2023 by Stacie Nutter
I like it,but the pillows were like laying on concrete my neck hurts they have breakfast ?? great coffee eggs , biscuits, all kinds of juice ,waffles,and cereal (cold). They have a pool and work out gym. Breakfast stop at 11:00 I ? think 7 is when they open. They even had this silent auction thing going on great area near stores.
