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January 2024 by Amber Paradez
Even short staffed and busy gym was clean service was awesome as I was there to sign up for membership I got all my questions answered and it was quick and easy! Thank you Zoey for all of your help ☺️
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January 2024 by Boudicca Olshove
Avant was honest and completely transparent! I really loved the customer service and how well the information about this club as administered to me. Great value and amazing service
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January 2024 by D Williams
Avant- is one of the most outstanding and appreciative employees I have experienced of all locations in Lubbock. He is not only customer oriented he makes the gym as if it is your own gym. Thank you TruFit for having someone like him on your staff!!!!!!
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January 2024 by THERE
Avant was the man that helped me twice and was well beyond his years and his customer service was exceptional. I only came back here because of him.
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December 2023 by Alonya B.
This is a terrible gym and they have hidden fees so beware they will charge you a $55 annual fee. Mind you I’ve only been there three times lol never again I can work out at home and be just fine. and they make it impossible for you to cancel your account. You have to go in there To cancel they can’t do it over the phone, which is ridiculous, and so outdated. So I have to go out of my way to go all the way over there Monday to cancel my union account , so they will stop charging my bank. Ridiculous.!!! I’m going to planet fitness if I ever decide to get a membership again it was much simpler. Texas overall is just trash especially Lubbock. This is legit the wild wild West & I cannot wait to leave this place.
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December 2023 by Roy Halimeh
. I’ve been going to Tru Fit (34th.) for a while now. I particularly enjoy going at night as there are not many people at that time. I would like to give Justin some praise, he is very friendly and greets me by my name. He is always available should I need some help. He is always cleaning and putting things back in their proper place.If I may offer a few suggestions for the management, keep the equipment in working order (quite a few machine always have an “Out of Order” sign posted on them). The signs have been there for a lengthy period. Also the bathrooms need attention desperately.With all that being said I do recommend Tru Fit (34th.) to my friends and family, I tell them to ask for Justin if they happen to go at night.
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October 2023 by Raw “RAWDOG” C.A
⚠️WARNING ⚠️ This place stinks all they want is your money !!!they take out of your credit card more than what you were told.. expect to pay way more than what was presented to you. And when you want to cancel, they’ll keep adding fees so that you won’t be able to cancel. WARNING⚠️, WARNING ⚠️ DO NOT GO HERE !!!!
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October 2023 by SMC 77
This location is awesome. Everyone there is super friendly and courteous and the equipment is good to work on love this place.. Super clean also.
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October 2023 by Gina Bautista
Been coming here for a little while now. Staff and members are so very nice. I have been working with a personal trainer for a few months now its been very encouraging to have help highly recommend it. Ya some days I don't feel like going , but when I get here, I see all the people working hard with results and I just go for it.... I feel much better and accomplished for sticking with it!! You go girl you got this!!
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October 2023 by Michael Swindle
My experience with Justin was great today.! I had some issues from prior management and training some years ago that were corrected today and even got a great first workout in that was specialized for me. He definitely showed that he cared and took the time to make sure all my questions and concerns were answered and that I walk out with the best experience. The experience has me looking forward to this this next chapter.
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September 2023 by Abby Cobb
Poor customer service. I had to cancel my membership three times. They charged me for no services for three months. After three attempts and a negative review, I finally got my refund and membership canceled. I also had to prove that I had to come in 4 months ago in order to get the refund... ridiculous (thank God I took a picture of the cancelation paper). The manager was great, but not taking down my review because this should not happen now or in the future.Because the issue was resolved I now give you 3 stars instead of 1.
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September 2023 by Tosha Doby
I recently signed up for a membership for my family and was really disappointed. Nick explained the promotion and I explained our concerns and limitations due to the fact that I had just had back surgery. I asked several times on clarification of the promotion but after we tried it and decided this wasn't a good fit for our family; we were met with still having to pay for a whole month that we won't use. When I contacted Nick about it, I was met with, "I'm the manager and that is policy." This hurt my heart because Nick was nice and friendly when he was pursuing our business but cold and distance once he had our business. The facility itself seemed nice but very disappointed in business practices.
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September 2023 by Shawn Burchard
Zoe was awesome! I had a billing problem due to a billing system transition, and Zoe did not hesitate to get the issue resolved for me. I'm vey satisfied with this place.
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September 2023 by Rebecca T.
DO NOT COME HERE!! If you're in the area, please go to the CRUNCH gym is 3 mins away from here on Slide. Their "trial" period will still charge your card. The guy did not tell me I had to cancel or else they will charge me... I went 2 times DURING the "trial" period. And decided not for me. Still charged me a month trial. Cancelled the membership after they charged me. 1 week later charged me the annual fee? Called and complained rep stated within 30 days they'll charge you... NO FUCKING HELP. Don't go. Crunch is 1000000% better. They do not need your account information to start a trial period.
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August 2023 by Isaac R.
The have a free 7-day trial pass online but when you show up they don't honor it saying they "need to update their website". Wouldn't let me come in for even a day to try out their gym. Got 3 different answers from their employees on why