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January 2023 by Jose
I came yesterday and spoke to an associate about a recent release. The associate told me to come by the following day because they were behind in shipment which I completely understand and came back the next day. After asking about the shipment the following day, the associate (a different one than I spoke to the first day) said they didn’t have any other than preschool in the specific shoe. I then told her an associate from the day before told me to come by the next day to see if they had the new shipment available. She then clarified that they only had preschool sizes, which is perfectly fine. There were no further questions asked and I was about to leave. While walking out I decided to purchase a different pair of shoes I had my eye on and proceeded to go to the counter to ask for my size. I did so and noticed that the associate helping me was the general manager. I decided to ask her if she knew anything about the shipment because I figured she would know more or be able to clarify the information I had received the day before. She then responded in a very rude tone by saying “No. And I don’t appreciate the consistent questioning. My associate already told you we didn’t have them.” She then continued to be extremely rude throughout the process of my transaction and told me that I was a “red flag” because of “persistent questioning”. She even tried to suggest I might have lied by saying “someone told you of a new shipment” which she did so by providing air quotes with her hands. She was acting extremely defensive and as though she was being attacked somehow. It was flustering to me because I was simply trying to follow up with the store from the day before. The interaction was extremely unprofessional and rude. I even went back into the store to apologize for any tension I might have caused by simply trying to understand my confusion as to why someone would tell me to go back the next day and then on that next day I’m being told something completely different. The annoyance she had was uncalled for and should not have been taken out on me. Extremely unprofessional.General Managers name is Kyra at the south plains mall Lubbock location.
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December 2022 by Israel McClure
They literally never have white air force 1's unless you're a woman. I hate this place.
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December 2022 by Jennifer Diaz
Don't order online, they will cancel your order w/o your knowledge and charge you. Then when you go to pick it up they will treat you as if you're in the wrong. Save your time and shop at finish line. Also, I dealt with the manager,she was extremely rude, and acted as if I was in the wrong.
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December 2022 by Carlos Hernandez
This Champs needs new management. None of the employees ever greet you when you walk in, they never ask if you need help, and they are extremely rude. None of them should be in customer service. Especially the manager.
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June 2022 by Jose Saucedo
General manager kyra so rude don’t help and bad attitudeGo somewhere else..
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June 2022 by the trailer guy
Going to this place is the worst experience of my whole life the general manager kyra so rude and don’t want to help never going back .
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May 2022 by Geovanny Dorantes
By far a terrible service they have
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May 2022 by Soshee
I came yesterday and spoke to an associate about a recent release. The associate told me to come by the following day because they were behind in shipment which I completely understand and came back the next day. After asking about the shipment the following day, the associate (a different one than I spoke to the first day) said they didn’t have any other than preschool in the specific shoe. I then told her an associate from the day before told me to come by the next day to see if they had the new shipment available. She then clarified that they only had preschool sizes, which is perfectly fine. There were no further questions asked and I was about to leave. While walking out I decided to purchase a different pair of shoes I had my eye on and proceeded to go to the counter to ask for my size. I did so and noticed that the associate helping me was the general manager. I decided to ask her if she knew anything about the shipment because I figured she would know more or be able to clarify the information I had received the day before. She then responded in a very rude tone by saying “No. And I don’t appreciate the consistent questioning. My associate already told you we didn’t have them.” She then continued to be extremely rude throughout the process of my transaction and told me that I was a “red flag” because of “persistent questioning”. She even tried to suggest I might have lied by saying “someone told you of a new shipment” which she did so by providing air quotes with her hands. She was acting extremely defensive and as though she was being attacked somehow. It was flustering to me because I was simply trying to follow up with the store from the day before. The interaction was extremely unprofessional and rude. I even went back into the store to apologize for any tension I might have caused by simply trying to understand my confusion as to why someone would tell me to go back the next day and then on that next day I’m being told something completely different. The annoyance she had was uncalled for and should not have been taken out on me. Extremely unprofessional.General Managers name is Kyra at the south plains mall Lubbock location.
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March 2022 by Whitney Delgado
The salesman tried to sale a pair of shoes while i was trying them on. When i spoke to the manager she rudely told me to make a decision. Worst customer service experience I've ever had.
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November 2021 by Roman Arredondo
Manager Kyra has a great store
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October 2021 by Jose Gonzalez
Good place to find kids shoes
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April 2021 by Vivekka Leaks
Found exactly what I was looking for. Staff was awesome
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April 2021 by Arkaysha Haskin
I always find something here
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April 2021 by Alicia Conde
A little pricy but nice customer service
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April 2021 by Sylvia Leal
Their always out of my size?
