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June 2023 by Google user
Had a timing chain issue that friend told me about. It was making a loud rattling noise and loss of power. I dropped my car off to them and they wanted $700 up front. I have never had a shop ask for money up front. Maybe I looked like I couldn't afford it. I paid it. They quoted me about $1800!! Jeez well I need my car and want to drive it a few more years. After the time they told me it would be done I started to drive by to see if my car was in the bay, but day after day it sat outside. I saw many news cars each time and the next day they would all be gone. Well It took them a month to do the repair. I had my car in 3 years before for a transmission replacement and it took them a week. Now the noise is back after less than a year. IDK
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February 2023 by Tim Hoke
I've done business with the good folks at Complete Auto Repair for over twenty years, and today reminded me why. Bottom line is this: they are totally honest. I took my car to them for some work a few months ago and then had to leave the country shortly thereafter. Before I left, the car was running a little rough, but I didn't have time to take it back to them. So, I garaged the car for four months. When I came back to Lubbock last week, I drove by and asked them to take a look at my car. Of course, they could have diagnosed it and told me anything--and I would not have known the difference. But, no, the Complete Auto Repair guys looked at my repair record, checked the car over, and concluded that the problem was related to their earlier work. So, they fixed it free of charge. For their forthrightness, they have earned my total customer loyalty. Thanks for your honesty, guys!
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November 2022 by Amir Barati
Beware: Complete Auto Repair was by far the worst experience I had with any mechanic so far. They charge you for the job they do not do. I had to pay $340 for the service they did not offer wasting my time for a full week. Save yourself a headache and find a competent mechanic. I wished I had read the other reviews here earlier.I recently purchased my Dodge charger and found that the center RF Antenna harness (under center console) is missing. I called Complete Auto and they said they will inspect it free of charge. When I got to the shop the guy there said I will be charged $140 for electronic inspection and I said OK, while informing them about the RN antenna problem.After two days they called saying they will need to charge $280 more and will find and fix the problem. I emphasized that I will pay the cost if they can fix the problem. $ days later they called me saying we could not find the harness for you and cannot make one as well. I was having the impression that they will charge me the initial $140, but to my surprise, they charged me $340 for just keeping my car. They could easily tell me they do not have the harness right at the beginning when I clearly showed them the problem and say sorry go to a dealer, but they wasted my time and money. This is what two other shops told me over the phone, they said we do not have the tools and expertise to mess with RF antennas, but Complete Auto Repair promises to do something that they have no experience in and waste your time and money.
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November 2022 by Troy Bassett
Hands down some of the rudest and borderline aggressive people I’ve ever met. Will never set foot in the parking lot again and would recommend no one else does either. Kindness is free and it is in short supply here.
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May 2022 by Ignacio Molina
It's not Chep they charge to much and do things that they know already aren't going to work but get you to take the bait. I was able to fix my car on my own for $350.00 and received a better upgrade Item than what they had said even though they said it was updated with the latest program's my car already had Sync 3.0 and when receiving My part from elsewhere it was updated with Sync 3.4 So I paid $250.00 for an update I didn't receive I don't recommend this Place because You could save Time and MoneyService: General repairs & maintenance
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April 2022 by Ignacio M.
I'm car in because the GPS wasn't working they told me they could diagnose it dor a $150.00 So they did and said it was not working so the next step was to update it for $250.00 So we dis that then It still didn't work They said it was a part and it was $748.00 and I would have to pay for the part before it was ordered and that laber would be $250.00 and that I would be put on a waiting list it could be a week and up to six months. I looked around found the part it was $350.00 and I got it in five days and it took me Twenty minutes to install it and the cars GPS works perfectly. I feel that they just took $250.00 from me and did nothing because the part that was in the car was updated to sync 3.0 and the part I ordered was sync 3.4 So they just took $250.00 Just do so. I don't recommend them for anything
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April 2022 by PTS Deeznutz
Came in with a car I knew was out on timing.They kept my car 4 days just to come back and tell me what I already knew.For 180 dollars.The price they wanted to charge to fix it was more than a new engine for that car would cost. AI do not recommend using this place.
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October 2021 by Armando Gonzales
Friend has car in shop and they r just running up bill. Paid almost 1000 now they tellinghim ac has leak. Come on now that should of been ay first. If u a lady they will make money of u or if u have no input about cars. Very bad place
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September 2021 by AlwaysMe ForEver
Charged my daughter over $600 for 2 diagnosist and change 2 battery cable connectors!!! DO NOT USE THESE PEOPLE!!! TOTAL RIPOFF!!!
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September 2021 by Duane Kaldenberg
Very honest and professional.Pricing was up front.I'm going here from now on.
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April 2021 by Kia Colbert-bolding
Worked on my truck without letting me know that it was going to cost a 161.00. Claiming that oil was put in the truck but when I checked there was no oil at all. Joe claims he had my daughter sign paperwork and my daughter didn't know what she signed and in the past he would call and ask me if I wanted him to work on my vehicle before he did anything.Service: General repairs & maintenance
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January 2021 by Jennifer Warner
Fantastic nice and quick. No complaints.
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December 2020 by Charisma Infinity
Very polite and professional.
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October 2020 by Francisco Gomez-Chaves
Honest and helpful!
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August 2020 by Angel Villarreal
Great service
