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April 2023 by Rick B.
Bad customer service. The pharmacist is a smart ass & wants to argue about customer needs. He recommends customers to take their prescriptions to someone else!
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December 2022 by Feralynn B.
This pharmacy staff is AMAZING!!! We were traveling through Lubbock and my daughter was running low on insulin. This team went above and beyond to get us what we needed especially Shelsi. She was very patient and went the extra mile to get us an insulin pen to make it home.
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September 2022 by Camille P.
I always went here for my prescriptions because it was the closest pharmacy to my house. I have had so many bad run ins with the manager of the pharmacy with prescriptions not being ready in time and a price that is way higher than every other pharmacy in town. The pharmacy manager is always in a bad mood and always very disrespectful no matter how nice I've tried to be. Today was my last day giving this location a chance. I would strongly urge everyone to check out some of the local pharmacy's in town because they're always much nicer and prices are always way better. Another option is Cost Plus... an online way to get your prescriptions and by far the cheapest and most affordable way. Anyways- that's my rant!
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September 2022 by Val Cochran
Love CVS wish they had more help!
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August 2022 by Rebecca Meeks
The pharmacist at this store was extremely rude when my husband and son went to pick up a prescription. He was shouting aggressively at them when my husband asked a question about payment. This was unnecessary and very unprofessional.
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July 2022 by Google user
Extremely dissatisfied with the way the pharmacy handled things. Communication was subpar and overall experience was terrible. My prescription was supposed to be ready at 4 P.M. and yet they never filled it out and put my prescription on hold without notifying me. They told my brother when he went to go pick it up that they were going to call me telling me it was on hold and I never received a phone call. I called to get the prescription transfered and we're still less than willing to cooperate with me. Not the first time I've had a bad experience getting my prescription here but this took it over the top.
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May 2022 by Luis Macias
Extremely dissatisfied with the way the pharmacy handled things. Communication was subpar and overall experience was terrible. My prescription was supposed to be ready at 4 P.M. and yet they never filled it out and put my prescription on hold without notifying me. They told my brother when he went to go pick it up that they were going to call me telling me it was on hold and I never received a phone call. I called to get the prescription transfered and we're still less than willing to cooperate with me. Not the first time I've had a bad experience getting my prescription here but this took it over the top.
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March 2022 by Makendall S.
If I could I would fully give 0 stars I've been here maybe 6 months and every time they make everything a hassle. They are also very very rude, think they are always right even without listening to the whole story of anyone. I actually called them and after I told them my issue all they said was okay just call back later and hung up without actually helping me any. Ps the medicine i needed i needed that day I am type 1 diabetic and almost out, without my medication I would die and no one seemed to care or in a rush!! Hate this place I would never recommend here, go anywhere else!!!!
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May 2021 by Deborah Hamilton Honeycutt
I really like this CVS! Drive through is slow; but nothing big!
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March 2021 by Patrick C.
Nope. Unacceptable. Moving to another pharmacy. Following a doctor's, this is where I go to pick up the prescription called in by the clinic. NOT ONCE has the medicine been ready for a smooth, convenient coordination of care. Never. The kicker is, I have always had to wait in like at the pickup window behind several cars. Twenty-five minutes upon finally reaching the window, the clerk reveals the prescription is not ready and instruct me to circle back around to get back in line. Why? What is the purpose of the call-in if the order will not be ready upon arrival? Going inside is no better. More inconvenient, really. When feeling crummy, the last thing anyone wants to do is sit waiting for an hour. CVS needs to better streamline this process; it's what a pharmacy is supposed to do - receive prescription orders, fill and dispense to patients. The process should not take up a good part of an hour.
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October 2020 by Lauri F.
I have literally been in this drive through line five time in three days and have waited so long that other obligations forced me to get out of line. The cars are always around the side of the building in the drive through. The lines are no better inside either. Right now I have been in this drive through line for 30 minutes and there still two cars ahead of me. SOMETHING HAS GOT TO CHANGE!!!! Because of the nature of my meds they can't be delivered or paid for in advance. I am so frustrated by this CVS store.
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June 2020 by ptsd trbl
Kept refilling my meds even when I didn't ask them too. Slowest drive through service I have ever experienced anywhere.
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May 2020 by mc jones
I've been going to this pharmacy for years only because they had good customer service compared to the other locations. Recently they hired new female techs with attitudes that are giving this location a bad reputation. Hope that is taking care of soon. Mrs Kim and Dien seem to be the only ones that give great customer service. Both very nice, helpful and knowledgeable at what they do. Thank you both. Stay Blessed!
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December 2019 by Steve Ramos
On hold for 20 minutes then drove to cvs, still on hold, by the time I arrived I had been on HOLD FOR 28 MINUTES!
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January 2019 by Bill Locke
Great customer service from the pharmacist Mason highly recommend this location.
