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October 2025 by Kent Bartlett
Great customer service. Office staff always has the answers to our questions . Great company to do business with.
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October 2025 by Haley Laude
Michelle Roys was absolutely amazing!!!! She listened and worked with me the entire way!!!!! 5 stars and thank you so much
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September 2025 by Glen Cranford
Excellent agent and staff. They take care of their clients and fight for you when you have a claim. They can review your policies to make sure you have what you need. They saved me $ every month on life policies by switching them with the same coverage.
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September 2025 by Diane Massey
Friendly, helpful, with thorough explanations of each line item for my home and auto insurance needs! I highly recommend their process and enjoyed working with Tori!
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September 2025 by Leslie Courville
Fantastic service and great savings I would highly recommend!!!
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September 2025 by phoenix marshall
Horrible customer service, I have been with them for about 20 years. I have rarely had to deal with them for any claims or anything, but when I had to they were very rude. I would suggest using another agency for sure!!
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August 2025 by Ashley Herbert
Michelle Roys did an Excellent job and found my a great price. She is friendly, Thorough, answered all my questions and made sure all of my paperwork was in good order
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August 2025 by Daby Caywood
Michelle was very helpful and quick to answer any questions. She got me quotes and set my insurance up very fast. Definitely will have my business from now on
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August 2025 by Sheron Lewis
It’s comforting to know the integrity of our State Farm Agency and our representative Kassidy Killough. As always Kassidy goes above and beyond for us. We have our Homeowners, vehicles and life Insurance with State Farm Dick Phillips in Lubbock Texas. Our parents, brother and adult kids all continue to be a part of this great community of our local State Farm Agency. Thank you for always having our back by checking our rates and coverage to keep us protected . We’re grateful for you Kassidy and the team . Guns Up! The Lewis Family
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August 2025 by Preslie Rosales
Michelle Roys is amazing! She worked with us and made everything so easy! She was always willing to help with anything we needed and had our best interest in mind!
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August 2025 by Prissy Gallion
I am very happy with my switch over....
Michelle is the best, she took care of everything for me!
I plan on staying here for good!
If you need insurance, give her a call & tell her I sent you....
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August 2025 by Jerry Hogur
Caitlin of Dick Phillips State Farm in Lubbock was especially skillful in helping me solve issues this afternoon. She was knowledgeable, patient, efficient, successful, and effective in dealing with my questions and the challenges faced.
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August 2025 by Kenneth Fleming
Great Customer Service is the everything and the most important.
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August 2025 by Theresa McCauley
Tori is awesome. She has helped us through the June hail storm with auto and house. She returned my calls and always a great help. That girl deserves a raise and is definitely a keeper. Thanks Tori !!
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July 2025 by Bev
Easy to change to new car coverage
