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February 2024 by Judy Ticer
Free Air and they put it in my tires for me ...greatly appreciated
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January 2024 by Jojo Luther
They guys here are beyond amazing hands down
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January 2024 by Jennifer Torres
Very quick and great environment.
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January 2024 by Irma & Chris Thomas
Just because my tire had a tire plug they could not service the tire. They put the spare on and put my rim and tire in the back. When asked to put tire back on rim they said they could not service it. They took it off but couldn’t put it back on. This was the one on 82nd and university.
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January 2024 by Tom Donaldson
Many thanks to MICHAEL for sorting out my quirky tire situation and getting me ready to roll down the highway tomorrow. As a 40-year customer of Discount Tire, I've never been disappointed, and this location is the best in Lubbock! This 75-year-old customer is a happy guy!
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December 2023 by Lyn Emerson
Have always gotten very good service at this location and on the phone. Highly recommended.
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November 2023 by Grace Crawford (Yupilikeweed)
I cannot express the blessing that Mike and the team was able to pull for me! The people working here REALLY care about their customer’s safety. I am SO grateful to these guys and the service they provided for me today. Very fast and very friendly! Thanks again! I will NEVER go to another tire shop while in Lubbock again!
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November 2023 by Steven Shuping
Had an appointment at 3pm, showed up at 2:30 for 2 grand worth of Nitto tires.Truck didn't get pulled in until 5pm, had to stay after closing to get my tires done.Basically forgotten.If you have to use discount, pick a different location. Manager couldn't even own up to their mistake. Just kept saying the salesman miss communicated.Very unprofessional.
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November 2023 by Michael Wisian
I purchased tires a couple years back and had a slow leak on one tire. I waited in the free air check line and told the rep that I had a slow leak. He asked me to find a slot in the parking lot and wait for an opening. After 30 minutes I pulled into an empty bay. I was then told to park again, and go inside and talk to someone at the counter. A great waste of one hour of my time.
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October 2023 by Pamela Rodriguez
Absolutely fabulous customer service. Went in yesterday had to have a tire repaired for a nail. Woke up to a flat this morning, took it in, patch had failed so they put a brand new one on instead! Highly recommend them!
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October 2023 by Christopher Turner
last set of tires I bought from them, with warranty. got a flat on my way to work, no care given. anyway guy looks and comes back says can't be fixed, though I purchased their rip off warranty. they start talking about financing and all of that.I have been a customer and sending my friends to them for many years. I don't cheat people and don't appreciate being cheated.
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October 2023 by Allen Hendrix
Amazing customer service and quick to do work. Was a warranty job and was done professionally and timely!!
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October 2023 by Matthew Ramirez
Very disappointed in discount tires I’ve been with them for over 20 years. Talk to somebody sitting up an appointment for an alignment. I get my three children ready get there at 8 o’clock and they tell me they’re booked and they can’t help me by today and still try to sell me tires I didn’t need one thing worse than a car salesman is a tire salesman. lost my business.
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September 2023 by Becky R.
Services were good. Very polite professional. Asked to fix a tire, but because it had been patched before and came undone they wouldn't fix it because another tire place had already. Which was good and understandable. But to put a 500$ tire on before asking and expecting me to buy the other 3. No. Just because that's what is on the car doesn't mean that's what I can afford. They came with the car when I bought it. Mini coop used doesn't cost that much. They're expensive to keep up on some things. In Lubbock I don't need 500$ tires. Upset me a little. Took 4 hours to wait for one tire. They should have called me. I would have went back to where it first had been done. Not wasted their time or mine. The tire tech was up set having to take it off. I would be too. Felt like they were trying to force me into buying it. No next time call your customer and ask. Saves you your techs and customers time. They chose to waste time. Your employees need to be treated valuable, not made to work harder than needed to be. Their job is hot and hard. Respect that.
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September 2023 by Cathy Perry
Employees are always friendly and courteous. If I ever have a problem, they are more than willing to help. Good tires for a good price.