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March 2024 by Adam Solano
Good selections and great service
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March 2024 by Victor Borrego
It was a good experience with very excellent customer service by the store manager, we will return for additional shopping!
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March 2024 by Chris Canesso
The Best DXL location - Carolyn and her team are top notch. They treat you like you are family. They take the time to show you what is available, provide suggestion and make accommodation when needed… thank you Carolyn and your team for being amazing !!!!!
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March 2024 by Ray Blaylock
Just revisited this store, great prices, I recently lost weight, going from 8xl to 3xl.Carolyn the store manager is awesome, very professional, bubbley personality, and always helpful, if not for her help, I would have been out of luck. The store is clean, very organized, easy to find what I wanted. The clothing is made well. I was able to park close to door. The dressing rooms are very clean and have lots of room with a big bench to sit on. I will definitely be back and would recommend to anyone, looking for great prices and great cloths.Thank you.
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February 2024 by Lynette Dockal
Carolyn, the store manager, was terrific!! Very, very helpful. She knew her merchandise and what my husband needed. Her customer service is outstanding. She has a very outgoing personality. Loved working with her. Will be going back to DXL Big + Tall.
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February 2024 by Turtlerik
So, I guess my review got deleted again. I will correct that. My wife and I went in the lubbock location a couple years ago and a pink haired lady attached herself to us like all the employees do when you walk in. I told her several times we wanted to look around and if we needed anything I would get her specifically. This only made her crawl beeper in my colon. My wife and I were trying to have a conversation about the clothes and the pink haired lady would not stop interrupting us. We got on the subject of Kevin Smith and the pink haired lady said he wad their spokesman till he lost weight in violation of his contract. She added he only did it so he wouldn't die early for his daughter. We were left speechless. She didn't stop saying how rude of him it was to choose living to see his daughter grow up instead of staying large for them. We walked out. I filed a complaint with everyone I could. I was contacted by the store and corporate saying Kevin Smith wasn't their spokesmsn and they would take care if it. Next thing I know my account with them went all screwy. I stopped getting the $20 coupons for my birthday my reward points vanished. And after a while I could no longer even log in. And all of my posted complaints disappeared. I get on every now and then to repost this. I haven't stepped inside a DXL or ordered online since. All correspondence has ceased from them shortly after my account got all messed up. I will continue to tell this story to anyone who brings up DXL.
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February 2024 by Carlos Perez III
Always great customer service, I’m always treated like a valued customer, love this store
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January 2024 by Richard Nead
Rebecca is amazing, extremely helpful and professional, she spent time with me finding the right pair of shoes. The store is spotless and well stocked.
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January 2024 by Stella Lehman
Associates were friendly
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December 2023 by Tony Fuentes
Great customer service and everyone was so helpful and polite.
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December 2023 by Louis Rodriguez
Didn’t have what I wanted. Couldn’t order it due not available. Seems they’re always out of stock!
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October 2023 by Kelly Walker
The lady that helped me was awesome. She helped me find a shirt for an interview. Side note, I got the job!
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August 2023 by Carlos Gonzales
Always find what I need no specials on tax week
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August 2023 by Tim Johnson
Lubbock TX - Bethany was AMAZING! The only one to assist and serve as well!
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July 2023 by FREDRICK SOSA
I LIVE IN ROSWELL NM AND COULD CHOOSE TO GO TO EL PASO OF ABQ TO SHOP AT DXL BUT CAROLYN CUMMINS & ALONZO GRAUMANN CUSTOMER SERVICE IS ABOVE AND BEYOND WHAT MOST STORES DO. I WILL CONTINUE TO DRIVE 3HRS TO LUBBOCK JUST BECAUSE OF THOSE TO EMPLOYEES.
