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February 2024 by Melissa R.
We requested a mid-size truck and they brought us a full size at pick up. Then when we said no we'd rather have a small car to better fit our budget, they said they didn't have any and insisted we take the full size truck. The worker was very pushy and obviously doing his best to get the most money out of us as possible. Extremely frustrated with the customer service provided. We talked to a lady prior to picking up the rental who did provide good customer service, which is the only reason for 2 stars instead of 1.
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February 2024 by Sam Smoot
Renting a car is a pain, but this Enterprise location always makes it simple and painless. The 3 times that I’ve rented a car here, not only have they gotten me the best price but also given me rides to pick up my car from the shop. Their rental cars are always clean and have the latest technology, such as Apple CarPlay. One of the managers, Josh, was exceptional in setting up my rental and making the process fast and efficient.
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January 2024 by Christopher Leaton
Customer service was first class!!!
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December 2023 by Saleh Elwir
I rented a midsize SUV for me and my family for a road trip to San Antonio and from the start of entering I was greeted I was helped instantly I chose the car and I didn’t like the jeep because of the noise that makes on the road so they were so willing to switch me over to a minivan which accommodated me and my family and made our road trip so much more comfortable so much more convenient they should Immense care for our situation from the front office to the manager Josh I believe the woman who helped us with his named Kelly or something like that, but she was so helpful. They help me with everything I did not have to have any headaches I added another day it was easy as just one call, I will definitely always book and rent my car from enterprise and they have rewards programs as well which give you the discounts. They were even willing to drop off the car for me and pick me up. I love everything about renting my car from enterprise in West Loop, Lubbock, TX , thank you guys so much
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November 2023 by William Rodriguez
I had the greatest experience. They had me checked in and on the road in 10 min. My rental (2023 Chrysler Pacifica) was immaculately clean, with no damage, and perfect for my traveling needs. Representatives were professional, informative and friendly. Enterprise will definitely have all my future service!
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August 2023 by Explorer Google
Received a car with damaged trunk door. Employee helped to resolve the issue by giving us a free rental day on the vehicle
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July 2023 by Mad Everything
Enterprise off 4th and Frankford is the best car service I ever had. Josh was the best!!
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July 2023 by Mindy V.
WORK ENTERPRISE EVER!!!!!!!!!!!! I had a reservation scheduled for today. They refused to pick me up. I called a lot, and I was never able to talk to anyone in the store. I work for a call center, so I can't answer personal calls. Plus if I don't know who's calling me, I don't answer. So they give me MAJOR ATTITUDE about how they've claimed that they've tried to call me all day long. They NEVER left me a voicemail to call them back. And after giving me major attitude for not answering their calls, they get mad at me for not being happy with them and having an attitude because I had to find a ride to their store. Then that ride had to come back and get me and take me home because they refused to rent to me because I accidentally left my wallet at home today. So apparently it's OK for them to have a horrible attitude and talk to you very rudely and unprofessionally, but if you have an attitude, they get mad and kick you out of their stupid store. You people REALLY need to be careful with how you treat people!!! You have NO CLUE what people are going through in their personal lives!!!! You don't know that someone has been living a nightmare since her daddy died in September of 2020 due to leukemia or that her brother has turned her entire family against her. You have NO CLUE about the excessive suicidal thoughts someone may be struggling with on a daily basis and that your HORRIBLE AND UNPROFESSIONAL behavior just might be enough to push them over the edge!!!!!! AVOID THESE JERKS AT ALL COSTS!!!!!!!!!!!!!!!!!!!!!!
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July 2023 by Tanitoluwa Bankale
Josh attended to me and was incredibly helpful! I appreciated his accessibility and that he followed up with my concerns diligently. Very good service!
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June 2023 by Bryant R.
reserved in advance. used the app for all check in processes, DL info and CC info. selected all insurance followed all instructions. says my car is waiting and ready for me at my reserved time of 5:30PM low and behold after walking through the parking lot looking for the car in 100 degree temperatures I had to walk back into the airport where I was waiting in a line for an hour to be told we're to small of a airport to leave the keys in the car. guy working watched me standing there after asking him what's up with my car and reservation and he decided to put 2 more people ahead of me in line! last time I rent with Enterprise! BR
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June 2023 by Cynthia Weaver
My husband had rented a small SUV for a work trip, but was concerned about the storage space in the back being large enough for the equipment. We stopped by the location he would be picking the vehicle to see if they had one that he could look at and measure the space. The employees were very accommodating and showed him a similar vehicle and said if they didn't have the vehicle he rented, they would upgrade to the next level. When he picked up the vehicle several days later, one of the employees walked around the vehicle with him to confirm existing damage. This location doesn't always have a great selection of cars, but the employees are personable and professionable.
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June 2023 by michael H
I recently rented a car from this location. Super friendly staff. Great rental and return experience. I would recommend this location.
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April 2023 by Alexis Trotty
I have been in a rental since December of 2022. A little over 5 months and the entire team has been AMAZING to my husband and I the entire time. They were extremely empathetic and worked with me when I suddenly had to relocate due to my husbands passing. I’ve just returned the rental and Sophia is AMAZING, she got the rental closed out and accepted payment with no issue and emailed me the receipt. What has been one of the most difficult times of my life, this team eased a little bit of that stress. Thank you all!
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April 2023 by Rachel Elizabeth Buck
We were out of the country when we learned our young nephew had passed. We flew into Austin Thursday, attended the funeral Friday and were set to fly from Austin to Lubbock Saturday. On Saturday I woke up to the news our flights were canceled and my husband needed to be at work on the evening. We rushed to rent a car close to Austin to return to Lubbock on Monday (today).I made a mistake and didn’t enter Lubbock as a drop off location. When I couldn’t find out drop off location I contacted enterpris. I was so upset because dripping springs is 6 hours away and I have no way back. I called enterprise - there was no wait time and both the initial rep and the customer service rep were super kind and said it was no big deal but I needed to handle everything with the local Lubbock site.When I got to the site - enterprise Lubbock west -Turner W. helped me. He was very reassuring that this was no big deal. We had no up charge and he had one of the staff take me home. I was out of the shop in less than 10 minutes. The friendly helpful attitude of everyone I contacted from enterprise is such a relief in this hard time. I cannot overstate the kindness enterprise showed. Between the fabulous phone support, caring pick up and drop off staff made a difficult time way less stressful. Also the car worked great!
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April 2023 by Kristina Roper
Always amazing service Amy bucko took great care of us and got us in the perfect car for the weekend while we traveled up to my daughter's grandmother's funeral. Kudos to Amy for knowing just what car would work great for us.
