-
February 2024 by Nathaniel B. Smith.
I had a negative experience, so I gave three stars because Katie did not acknowledge me. She was disrespectful and rude, which I did not appreciate. Additionally, she failed to inform me when I initially picked up the rental that I needed to return it with a full tank of gas. This was not mentioned at all. Then, when I brought the car back with half a tank, she rudely asked me to go fill it up. I explained that I was not aware of this requirement, but she still insisted on taking the $50 deposit. I agreed, but the whole experience with her was unpleasant.
-
January 2024 by David Rogers
Needed a awd for a ski trip, TY was more than helpful. Made sure we had everything we needed and answered all our questions. Will come back for sure !
-
January 2024 by Abel Mata
Somehow my reservation was canceled on Christmas eve!!!!! He was absolutely gracious and saved the day. I always use enterprise & so should you. Additional shout to Haley at the airport, she talked me down from the ledge!!!!
-
December 2023 by joseph haynes
In and out very friendly
-
December 2023 by C *
Been using Enterprise on the Spur for years. They always take excellent care of me! Ask for Mason! He was great!
-
December 2023 by Bill Gates
I reserved a car two months in advance. I called many times and they told me that there was a car. When I went to the store, they told me that there was no car. They were deceived again and again, delayed, and the staff had a very bad attitude! !
-
December 2023 by Wade Iverson
Great customer service and clean cars.
-
December 2023 by Priscilla S.
Had an emergency and needed a compact small vehicle for one day. I should not have shared that I was desperate. They quoted me $224 for a 24 hour period. Price gauging at its finest! I'll never ever use Enterpise again... nor, as a business owner, who often takes clients to car rental locations, will I ever recommend Enterprise again.
-
December 2023 by L Francis S.
I had a problem when inn I picked up my rental car however the manager spoke to me about the situation and made me feel much better about everything. I would send my friends and family to this business. I have been treated so well. Thank you Jake and you people for everything that you did for me. Lillie S.
-
November 2023 by Joachim Carvin Mutuc
I had a good experience with enterprise. It was very easy to get a hold of a car. I just had a non pleasant experience with reaching out to the office whenever I had to extend my rental period. I called customer service and got assured that my rental would be extended. Hours past on my last day of my initial rental period, I still haven’t received any extension notice. I went to the office to check if they received my extension request. Found out that they didn’t received it. I had to go to the Lubbock spur office, every time I needed to extend my rental. That part that it’s a hassle. And the other thing was, I was assured that enterprise will only charge customers after the rental. I got charged for the whole amount of the rental during my rental period. And that happened twice. It’s okay to pay the rental whenever, it’s just frustrating and confusing that enterprise would charge me on my hard times as I was expecting that the charges would be after my rental. But overall, I had a good experience with enterprise. There are still room for improvement on the good services enterprise is providing.
-
October 2023 by Jonathan Flores
Had a very pleasant experience here. The customer service was top notch from everyone we encountered. Even though all the employees were busy they still made sure to ask if we needed help and how we were doing. It was very easy getting our rental and returning it.
-
September 2023 by Tim Smith
Car was promised at 10 am, was called at 0930 and informed no car til at least noon. Called back at noon, said they had no idea when it would be ready...despite making my reservations 2 weeks in advance. Finally got my car at 3pm, almost 5 hrs after it was promised. This put me driving late in to the night to reach my destination. DON'T RENT CARS YOU DON'T HAVE. Its simple.
-
September 2023 by Jeff Macon
The folks at the Enterprise car rental facility in Lubbock, TX treated me well. They made a complicated car rental process through my auto insurer a breeze. I thank the staff there for making this an easy part of a difficult process.
-
August 2023 by Brandon Hammack
Customer Service at the 327 and Frankford location in Lubbock is top notch. Jake and his staff are very courteous and quick to make things happen. I will choose this location for all my rental needs moving forward.
-
August 2023 by Jenna Tross
Jake was super helpful when I needed to rent a car due to my other car being in the shop. Great communication and awesome customer service :) 5 honks for great service! ?????
