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February 2024 by Preston Sams
I had the pleasure of working with Amy Bucko, assitant branch manager, and it was awesome! Her genuine care for me as a customer exploded from the moment I walked up to the desk. She seamlesly got me my car and even gave me a upgrade! I want you to know my business trip in Lubbock began with a smile and sometimes that's all you need to have a great couple days in Lubbock! Keep up the good work Amy!
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January 2024 by Jason Taylor
Within a 10 hour period, they stranded me 2 times with promises they would take care of it. I’m still waiting…
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January 2024 by Maria Villa
I made a vehicle exchange here due to mechanical issues from a mini van I rented out from NC. They did not have any mini vans nor cars that accommodate my 7ft tall partner. However a lady named Haley did us a solid and got us a trade for a higher class of car with no extra charges. The gentlemen at the desk inside let us know about the pre-existing damage on the car and had us document everything for our protection. Everyone was helpful and professional.Thank you Haley and Josh!
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January 2024 by Judy Utley
Friendly and didn’t have to wait a long time.
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December 2023 by John Iacouzzi
Love the car but next time check the oil the light coming on worried me
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November 2023 by Jorge Ramirez
Hailey Wittlin did a super job when we got to the counter! She was on point and provided the information on our rental completely. We were very pleased with her. When we returned a week later to drop off the rental, Dawn checked on us and made us feel great! Great staff at Enterprise!!!
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November 2023 by Alexander Johansen
Have called several times trying to get in touch with a desk associate so i could ask vital questions regarding my vehicle rental and not once have they picked up the phone. Ridiculous
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October 2023 by D B.
I would like to give a shout out to the employees at Creekside Enterprise. Chastity, and Alfred made my experience pleasurable. The customer service this team provides is amazing. Friendly, knowledgeable and willing to assist. Thank you, again
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October 2023 by Rob Nay
Enterprise in Lubbock is the best service location I have been too across the country. I rent cars all the time for work, vacation and now w a son at TT. Hailey Wittlin has been so proactive and accommodating on both of my rentals in past two months to make sure my reservation was dialed in and that I was in the right vehicle that met my needs. Hailey also has a great team around her as she notified them of my arrival since she was not working and Colin and Josh Dale were there. It’s a positive experience to say the least and they 100% have my business as does Enterprise on a national level!Thank you again Hailey Colin and Josh. I look forward to being back in Lubbock in a couple of months and hope I see you!!!Rob Nay
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September 2023 by Tammy Segel-Crilly
The rental agents in Lubbock Airport were friendly, knowledgeable, and efficient. The lot and car were easy to find. Return was just as easy. Would definitely recommend them and will rent from them again.
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July 2023 by Panda Chat
Grant McLain took care of needs for a rental vehicle. The car was clean. I was in and out and the return process was great as well.
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July 2023 by Olivia Owens
It's always a pleasant experience renting from Enterprise. My most recent experience was no exception.The counter attendant inside the Lubbock airport was kind and efficient. The employee on the lot was more than helpful even though it was extremely hot. The cars are well maintained and clean. The vehicle I rented this time was a few years old, but it looked and drove like a new vehicle.
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July 2023 by Elijah Moon
Had a reservation but when I got there the lady behind the counter said they only had one car left. It was a busted up RAV4.It had 60k hard miles on it. The windshield was cracked, the front bumper was broken, the headlight pointed to the ground and the alignment was so far off I had to muscle it to stay in the lane. The lady said everything was documented and that's all they had. So I took it. No discount or anything. Then when I returned it the parking lot guy was saying that he hopes I have insurance because the car was all messed up. I told him it was documented but he said he hoped I took pictures just in case. I did of course.But I just felt like they did not care and were accusing me of damaging the car.Not a good place.
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July 2023 by Mark Kerr
So I have 2 people I had great customer service from one in Cedar Park Texas Mr Julias was awesome and in Lubbock Texas Mr. Mason what great employees I'm very satisfied.
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March 2023 by Rose Jackson
Customer service was excellent received extra help with my luggage when I return the car. Forgot the guys name but he provided excellent customer service.
