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November 2023 by Wendy Gao
Come here today very happy the servica is great Especially Matthew and Robber are very enthusiastic and patient After several days of twists and turns, I finally got a car I'm satisfied with today. ??
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November 2023 by Johnny Hernandez
Made it quick and easy to get into a car after our car was totaled. Was treated with kindness and respect.
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October 2023 by Oscar Ram
Stopped by to rent a car and Sophia was great! She assisted me on my rental and had amazing customer service. Thank you! Would definitely recommend this location.
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September 2023 by Alexander W. Wiseman
I had a reservation for 8am today. Went to Enterprise at 8am. Went through the check in process. Then waited and waited and waited while the young woman checking me in had a conversation with a young man about how there were no cars available. Never talked to me, just to each other…right in front of me. Literally just stood there and did nothing. So I asked if there were no cars and they said they only had a Jeep available, but I couldn’t have it because it was a higher cost vehicle than I had reserved. So I said where is the car I reserved. No answer. Then there was a condescending statement about rental prices for jeeps being higher than for intermediate cars. But still no car available, no solution or resolution from the Enterprise staff, nothing. I walked out and canceled my reservation by phone. This was some of the WORST customer service I’ve ever experienced. Not only did they have NO cars even though I made a reservation more than 2 weeks ago, but then I was treated as if I was inconveniencing the staff by asking about my car reservation. Absolutely unacceptable. And there was no effort to resolve this issue either in person or when I cancelled by phone. I still need a car, but apparently Enterprise isn’t interested in my business.
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August 2023 by Brian Sullivan
If you need a rental, go see TY at this location. Very Professional, great customer service, Highly recommend. Treats people with respect and how they should be treated.
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August 2023 by JENNIFER VILLEGAS
Tye and the staff were extremely helpful and took great care of us. I highly recommend this location.
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August 2023 by Gwindolyn Roberts
The first time they didn’t have a care the second time they would not take my card or the card over the phone . Extremely frustrating that 2 times two different places this was a issue
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June 2023 by Deedee Hunter
Booked a rental weeks in advance for a large vehicle the DAY OF our family vacation a representative called a couple of hours before pick up time and informed us that they couldnt find us a car.! We have a family of 8 with small children. The only thing they could offer was a downsized vehicle which DID NOT accommodate our family needs.! We ended up having to purchase 2 vehicles with no remorse or discount for their mistake.! The staff didnt even try to make it right although we reserved WEEKS in advance for this trip, knowing that rental cars are not available day of vacation in our area, reasons why we couldnt go elsewhere b/c none were available.!
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April 2023 by tanya reid
I LOVE this location on the south loop (by wellness today) Every employee I’ve interacted with is very knowledgeable, nice, accommodating and makes the renting and return process very easy. I will not go anywhere else to rent, unless something drastically changes. Thanks guys!
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March 2023 by Jessica Munk
Had a reservation for a car for a month. Upon arriving at the location, we were informed that there were no cars available. The agent expressed no concern and offered no apology or even attempts at securing a vehicle from another location. Horrible customer service.
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March 2023 by Jasmaine Hill
Very knowledgeable & friendly exceeded my expectations! Great vehicles!
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February 2023 by Blü MōmÉovtö
They are always great and take care of me here. And it's close without the hassle of the airport.
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January 2023 by Jarrod Qualls
Fast service. Great communication and friendly staff. I recommend Enterprise for a rental vehicle. I'll use them again if/when needed.
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November 2022 by Brittnee Garcia
Had the best experience with this location! After not being able to get into a rental for around a week at the Midland location these guys were able to get me into a car in a matter of a day. Both Ty and Sam went above and beyond to get me into a car even staying for a few minutes past closing while I headed that way from Midland. Incredible guys, I would recommend this location 1000%.Thanks again Ty and Sam!! I won’t forget how tremendous you two were!
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October 2022 by Randy H.
Did not have my car available at reservation time. Made me wait over an hour to be told we may have something later today and will call you. Terrible company with terrible service. Will avoid using them at all cost in the future.
