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January 2024 by VampyrRaye
Their drivers need to be retrained. i was expecting a very important package, I got a text saying it was delivered at 8:53am, i saw the truck stop but nobody got out and my package was nowhere to be found. fix your drivers fedex.
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December 2023 by Jesus Alfonzo Perez Ruiz
Was in and out under 10 minutes, (sending a package). The person that was in line behind me got attended by another FedEx personnel as well. Was quick and efficient!
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July 2023 by Anosha Anwar
Counter lady, Lilly, was horrible!Not only did she give wrong instructions for mailing an important package, but she also proceeded to be rude, cut me off when I was talking, and was not in the slightest bit helpful or considerate.Their customer service is horrible.No manager was available to even complain about this rude behaviour.How do such facilities even function without even having basics of customer service.
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July 2023 by Mike Quisenberry
I've had to packages damaged in the past 2 months you them you have to give so much information that I quit trying
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May 2023 by B. Moss
Returned my package to sender that was being held there on a vacation hold for about a week. Did not give any warning.
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April 2023 by Chase Watson
Terrible experience. Went to pick up a package that was delivered here instead of my house. Super slow, several customers waiting and not being helped. One gentleman behind the counter didn’t help any customers the entire 30 minutes I was there.Once it was finally my turn, I presented my ID to confirm my name and address but that wasn’t good enough. I had to show them an invoice with tracking info, address, and the shipper’s information.A little overkill for a simple pickup that could have been avoided if they had actually delivered the package where it was originally intended to go.
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March 2023 by Gabriel Jalomo
I went in to purchased a box for shipping ($15) from who I believe was the store manager. When I returned I was helped by a gentleman who seemed like he wanted to turn my package away from being shipped. Unfortunately, I didn’t get his name but then came Mrs. Lilly who saved the day and me from driving to Arizona where I was sending my packages. MRS. LILLY THANK YOU FOR ALL YOUR HELP TODAY!!! I will be sure to look for you in the future!!!
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February 2023 by John W.
FedEx Office stole money from me and refuse to give it back. They have given me the run around for days. All employees I have talked to at both locations in town have been rude and refused to refund the money they stole. The corporate complaint phone number will not let you speak to a person unless you have a shipping issue. They don't care about Office complaints.
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February 2023 by Tina Mai
Nice service. Lady employee helped me when I had questions. Just used the self-service printing. On website and business card given by employee tells you how it works. Only took about 5 min in all (only had to print 1 sheet).
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October 2022 by A Seh
Racist people !!Pathetic customer service by a purple hair lady , not sure what her name is. She was racist and anti-Muslim. Refuse to help without any reason since I was wearing head covering
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October 2022 by Leah L.
I went out of my way to visit this store because it's an actual FedEx store and not just a drop location. Complete waste of time and gas. Employees have zero customer service skills. Was stared at instead of greeted. They couldn't even successfully mail my package for me. If I were you, I wouldn't bother.
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August 2022 by Marisa V
Mark was fantastic in helping us! He was the most upbeat employee I’ve ever come across! FedEx is lucky to have him ☺️??
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July 2022 by Melanie mallory
Mark was the kindest, most energetic, helpful employee I have ever encountered at any sort of shipping or mail office.
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May 2022 by Danielle Selby
Awesome customer service! Chaz was so helpful and kind! He helped us print out important papers that were needed very quickly, and he kept his calm even as it started to get really busy with customers. We'll definitely be coming back to this location!
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March 2022 by Rex Castle
After filing a complaint with the Better Business Bureau a person from their "Corporate Office" who "handles BBB complaints called and I received a full refund. It took much more effort than it was worth.I find this a really good business model though--frustrate, induce "give-up-ed-ness," pocket the result--it's also questionably ethical and extremely disappointing. I'm not sure I'll ever use them again; the lady at the Corporate Office, like everyone else I talked with, was very nice; difference with her was she had been given permission to make an adult decision--they should try that with everyone in their system.Early evening of 1/13/22 I overnighted a book guaranteed to be delivered by 2 p.m. 1/14/22. I asked a couple different times if there were other options as I needed "quick" but not "next day," but the attendant just came back with the same refrain guaranteeing the delivery by 2 p.m. 1/14/22.He really seemed to not care that much and seemed almost bored although the store had several customers in it needing his assistance.Package arrived 1/15/22 at 1:08 p.m. This probably doesn't seem like a big deal. However, to get this guaranteed overnight was $140, so if you're going to charge a premium for a premium service you should either deliver on that promise or offer a reasonable, easy refund.I called FedEx 1/14/22 at approximately 4 p.m (CST) and talked to a person who apologized on every other word but would not offer anything of substance. He finally said he could transfer me to their customer service.I waded through another automated phone menu tree and waited on the phone and finally was told by a recording that they weren't taking calls but I could email. I emailed and they responded with a rude email saying I had not provided a valid "Invoice Number." I did notice I had mistyped the Tracking Number (not sure what the Invoice Number is). I had typed an extra digit, but sent another email with the corrected Tracking Number. I have heard nothing in response (sent another email 1/15/22 after the package arrived).I told them in my email I would probably file with the Better Business Bureau, perhaps the Texas Attorney General's Office, and possibly post to social media although I find this to be something of rather worthless "flailing." I'm starting with this review and will escalate until I receive a reasonable (not necessarily "full") refund.
