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February 2024 by Dahlia Ayala
Big shout out to Adrian great customer service! Finally found a Firestone THAT ACTUALLY ANSWERED THEIR PHN and very knowledgeable !
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February 2024 by Mm H.
I've held off writing this review for a long time, because it's not fair that I have to. The service at this location is beyond helpful and they helped me as much as they could every step of the way. Around this time last year my car had messed up a little. Just a coil and another part. I took it in and they fixed me up. Wasn't too expensive either. After that I'd get gas and my car wouldn't start for about 30- an hour. Took it back in, even asked if it could've been what got fixed the first time. They said no, they think it's a different part that runs about $800. That's fine. Whatever fixes the car. Well after that the same problem started again after a couple of months. I took it back again and they said it's the charcoal canister this time. Okay, I let them fix this piece because it's all on my credit card and I'll eventually get it paid off. Whatever I can to fix my car. And then the same problem of corse happens again so I take it back and I ask them so nicely, if it could be the thing they fixed the very very first time. And the dude says "oh crap, yeah it could be". So they order a new part because turns out it was that part all along causing the problem. So now a year later, I'm still paying this off. I guess I wrote this review to warn others that you should definitely get a second opinion when coming here.
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January 2024 by David Fiorenza Jr.
For the last 10 years I have used Firestone’s lifetime warranty services for alignment and tire rotation and balancing.West TX roads can be brutal for our suspension and a large pothole could throw off alignment on even a brand new car. For that reason all of my vehicles have the lifetime alignment service these guys offer and it can be used at any of their locations nationwide. They also take the time to give a quick look over free of charge to spot any other issues that may present itself over time and offer the repair service that can usually be repaired while they have it in the bay. I also like that they offer financing as some repairs can be quite costly, so you can pay out your repair over time rather than all upfront.
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January 2024 by Alee Lee
Fast and Efficient. And there customer service skill are A1. Thank you guys for your help ,when mazda wouldnt.
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January 2024 by James Phillips
Finally got time to take back for warranty work they never got right from start. Picked up yesterday just to take back because out of alignment just picked up again and alignment is worse just in opposite direction plus popping in front end that I initially took into on first visit that hasn't stopped . Now they tell me it's ball joints which I told them might be problem the 1st time said 1250. To fix . Think I'll just take to a real mechanic and never do business again with this store. Think they need to hire real mechanics .
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January 2024 by Ruben Gallardo
Always done in 1 day
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January 2024 by D G
Manager service does great job! 3rd visit great on time and alinements ect. Had 0 issues
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January 2024 by Ralph Lovington
I personally won’t be coming back to this Firestone they took almost 2 hours to do an oil change and it wasn’t busy at all when I arrived people sitting on their phones and just walking around don’t come here if you want it done quick
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January 2024 by Garett Nelson
It was easy to set an appointment online. I arrived on time and they got me right in. They said that it would take and hour to an hour and a half but finished in about 50 minutes. When I had questions about the job the attendant said that he was not super knowledgeable about alignments and grabbed a supervisor that was very knowledgeable. Overall, I couldn’t have been more pleased.
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January 2024 by Connie Vasquez
This location is always friendly and courteous. It’s easy to get an appointment and the service is always done in a speedy manner.
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January 2024 by Don Land
Needed tire repair. They would fix it with me in truck. I'm 100% disabled and can't walk. They wanted me out of truck. Hey Firestone! You won't have to worry about seeing me ever again!
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December 2023 by Daniel Salazar Jr
This location is very slow and will start doin work that isn't needed. Definitely would not recommend to any1. Sat here for over 2 hrs to change one tire then took it upon them self to change another tire that is good. Never coming here again. Will drive across town to avoid this location.
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September 2023 by Ginger Benedict
Went in Sunday morning at 10:19 and two ppl on Lonny one at the counter with employee. No one greets me . Then the employee walks past me and goesOutside, No I’ll be right with you or anything .Bad customer service
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September 2023 by Mary S
I stopped in due to tire noise they found lug nuts loose thankful they fixed this but then said my brakes were needing replaced? Midas just did my brakes in February, went over and they check them and they said they were still like newDo not trust them!
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September 2023 by Mitchell Shannon
Went in on Monday they helped with a loose tire and then lied about brakes I just had replaced and claimed my battery was leaking. I unfortunately let them change the battery and went back to Midas for my brakes they advised were still in new condition. Do not go here
