February 2023 by Vero Treo
I loved the way she spoke and shared information on the product Momika was A1 customer service
December 2022 by Meydelyn Sanchez
Worse experience ever we came for the December 2nd deal the day before we came to ask if the Xbox was 1 per person or party the lady said person so we slept over night at 9 pm and the next morning when staff shows up they say it’s one per party but we don’t even live in the same household we came in one car to not waste much gas so we stayed out in the cold for no reason and they screwed us over and they are not professional at all they didn’t even know all the information and they don’t tell people everything they need to know
June 2022 by zach morrison
Very rude staff this store carry’s nothing but junk and said my items are too nice for there store and wonders why they can’t get rid of anything
December 2021 by Tommy lee Williamson
The staff are always courteous and helpful. Store is clean and organized. Would give 5 stars but the prices sometimes for a pawn shop Re too high. I've bought things from them that I find out later are only a couple dollars shy of buying that item brand new without having to pay for a warranty.
September 2021 by Adrian Pasillas
They have great prices on firearms!
February 2021 by Scott Saunders
Absolute worst customer service on Earth every single person that works there looks like they're miserable and has the worst attitude ever definitely will never go back there
January 2021 by George Herrera
Yes sometimes things may move a little slow in this place. But they are doing the best they can. Each customer is very different, some take longer then others. As a customer, when i have questions I don't like being rushed. Thanks guys for all you do, great job
December 2020 by Anthony Aguilar
I bought a tv from there and it wasn’t on or tested before I bought it. I took it home to realize it doesn’t work and because I didn’t purchase the warranty I’m stuck with a $300 tv that doesn’t work.
October 2020 by Jonathon Newman
The worker greater me when I walked in and went back to texting and playing on her cell phone. Instead of asking if she could help me find anything. Terrible customer service.
June 2020 by Mr. Lujan
Virginia was nice ! Was very skeptical about this pawnshop but overall super nice
November 2019 by Scott Fikes
Went in and as always was very patient with the long wait time. However this time a firearm I bought didnt work after taking it to the range I paid 599 dollars for this pistol and expected it to be in operable condition. Called the store and talked to valerie (the nicest pawn broker you'll ever deal with) and she told me after talking to the DM they could only give me half of what I paid. I will not buy another firearm from this store. I recommend pawn lubbock for your firearms same thing happened there and I was given a full refund.
July 2019 by Matt Peña
I had a brand new still in box with receipt 4k Ultra hd security system that is worth over $400+ and they offered me "The most is $80". Ofcourse I didn't take it but sure did give me a good laugh. Thanks for nothing First Cash! Never gonna waste my time here again, I advise other's not to waste there time also.
March 2019 by Andrew Sanchez
Took a gold rope necklace in and it was tarnished because the employee did not know how to properly test it! They poured the acid directly onto the chain! So after calling to speak with the owner to find out how this was going to be resolved I was told he was not in several times. I left my info several times and finally after 2 weeks I had to call them again and I was told to come in funny how the owner was there and yet couldn't call me!! Ridiculous customer service. Owner does not care enough to get involved much less be at work during working hours. I will never go there again nore will I ever recommend anyone to go there and bring them business!!
November 2018 by sierra nichole
gimme my job back :( lol
September 2018 by Ruben Coronado
I have recently moved here to the surrounding neighborhood and the customer service there is outstanding I felt like a regular since the first time I went in. The manager Roberta and her staff are very professional the store is very well organized and very clean. The first thing that I noticed was the store aroma upon entering the store a very good subtlsubtle smell of a vanilla aroma. I will continue to purchase items from this store and will recommend to all my family and friends!
