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December 2023 by J F
I use their online app. 3 days ago there is no account. I guess it disappeared. Customer support has not responded in 3 days.
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August 2023 by Aberie Shea
Worker seemed uninterested in helping me.
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May 2023 by Cynthia Cantu
Wonderful place courteous people I was treated with the utmost respect.
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February 2023 by Tanner Mills
Been a customer for 7 years and it seems every year the customer service has gone to the pot. You call 5 minutes before they close, and if you are luck if you talk to someone locally. I have always respected and recommended this bank, but no more.
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February 2023 by Richard Corcorran
Great friendly service
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February 2022 by Rebecca Songer
It’s impossible to get Miles Seybert our loan officer to do his job and answer his customers phone calls!
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December 2021 by John Dyck
I’ve been banking here for about 10 yrs. decided to take out my first loan with them this year about 4-5 months ago. The first banker said everything looked great and it would not be a problem. I stopped hearing from him and could never get him to call me back after several voicemails that I left him. I then moved to a second banker, that apologized and said this is not how they operate and it would be taken care of very quickly. This was roughly a month ago. I received one phone call back from him and got him what he needed. Once again I have left several voicemails and have only gotten one phone call back after I left a more serious voicemail. This banker also claimed it would be no problem getting the loan and now I cannot talk to the guy to save my life. If you ask me, their little description of how they care about West Texas people is absolute crap. As of right now I absolutely would NOT recommend anybody transferring to this bank. If you are a rich farmer or an illegal immigrant you can definitely get loans here but not us citizens.
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October 2021 by amanda murray
The mobile app has not been working for 2 days. Frustrating.
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August 2020 by Trey Butcher
Terrible place to do business would not recommend anyone to this place I’ve been a customer here for 8 years and the service has just got worse every year if you have an account here would highly recommend closing as well.. Of course there intention is never to meet the customer expectations nor satisfaction
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January 2020 by 30forward
Bank teller manager is just flat out rude. These people are supposed to be the face of your business, wise up or lose customers.
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June 2019 by Spencer Grant
Miranda and Lauren helped me resolve my deposit problem. Although the way the system is ran is questionable they were able to pinpoint my problem and help resolve it. For a bank to take over a day to deposit into a savings account and not letting a customer speak with the right people because they don't have credit may be problematic. Hence the three stars but the help provided allowed the problem to be solved.
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November 2018 by Johnny Johnson
3 years and going.. Best bank around.
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May 2018 by Jaime Gomez
Great service
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November 2017 by Kyla Smith
Always friendly and trustworthy
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November 2017 by Lynn Detweiler
Terrible bank.bad experience..closing my account going somewhere else..frustrating
