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December 2023 by Jeremy D.
I recently (29Dec23) got my Toyota Serviced. Basic oil change and tire rotation, that's it. Upon completion of services/when I recieved my truck back, I discovered it had a "Refuel" message displayed. Concerned, I inquired about what/why that's all of a sudden appearing. The tech does not nor could not explain it, and I was told to go ahead and take it and return if it doesn't go away, I had 3/4 of a tank of gas, so there's no way I needed fuel. I left and proceeded to the store. Once I was done in the store I walked out and noticed I had a moderately sized oil leak underneath my truck. I looked underneath my truck and saw oil residue and drips coming from my skid plate. I took it back immediately and was they looked at it. After about 15 to 20 minutes, they told me it was left over oil from the change that they didn't get from the top of my skid plate, so that was the problem. Bottom line, I brought in a perfectly good vehicle to be routinely serviced, and now I have issues and even more concerns that the oil and refuel light aren't going to be the only problems I'm going to encounter. Please beware of the service, as I'm beyond upset.
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November 2023 by Kirk M.
The only place I get my car serviced. They're honest and don't try to upsell me. Fair price and fast work.
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May 2023 by Gary R.
I had a low tire. Pulled in and the advisor was not friendly at all. Asked if they could check my tires. My vehicle sat there for over 30 minutes. I figured it would take 10 minutes too to check it. 25 minutes later I got up to go ask him how much longer it would be. THEY JUST PULLED IT TO THE SIDE! Totally blew me off. I've bought 5 vehicles from them. I won't any more if that's the kind of service they offer now. Since some of the people I used to know there are gone I guess it's going downhill.
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April 2023 by Justin B.
BY FAR the best service department in Lubbock. Braden, a service advisor, made a usually dreadful process super easy and got it handled over not just any, but Easter weekend. I dropped off the car and he took care of the rest, all the while keeping me updated WITH DETAIL. They even booked me a complementary Uber from my house to pick up my vehicle when it was ready!
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November 2022 by Tevin S.
After bringing my previous concern to the dealership, Jordan worked with us to address our concerns.
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May 2022 by Julie N.
Y'all, if y'all are in the market for a vehicle, I highly recommend you contact Oscar Tristan! Great customer service! I told him what I was looking for and he found it! I had a great experience! If you're not in the Lubbock area (which I'm not), no worries they will work with you to get it to you.
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March 2022 by Ryan F.
We were looking for a first car for my college age son. Upon arriving at Gene Messer Toyota, Brandon came right over to greet us. We had seen a used car on their website that was in the desired price range, but Brandon was unable to locate it on the lot. We went inside and Brandon let us know that he could "pull" cars from any Gene Messer dealership to test drive and purchase through the Toyota dealer, so we wouldn't have to run all over town. We selected another vehicle, but Brandon's manager came over to let us know that the car was in bad shape and would be auctioned (i.e. not available for purchase). Brandon has only been there a few weeks and didn't seem to realize that this was a dirty sales tactic, so he kept working to find us a vehicle. Brandon came back with keys to a used Highlander. We were able to test drive it, it was obviously just cleaned and very nice for the age. Mileage was relatively low and the price was near the top of our range, so we made the purchase! Two days later the dealership calls and says they forgot to do the inspection for registration, but they can't do it while we wait, they need it for half a day. My son inspected the car and gave them a list of things he found wrong. After we dropped the car off, they called him and wanted to keep the car for several more days! But he has to go back to school at the end of the week (Spring Break), so they promised to get things wrapped up. They called him to pick it up and he still waited at the dealership for over an hour before it was ready. They fixed several things that they probably didn't have to, and they seem to be trying to build a good relationship with my son as the customer. If you decide to visit Gene Messer Toyota, ask for Brandon Kohring. He is a bright spot in a dingy industry. Dealing with Gene Messer Toyota was better than dealing with some other dealerships, but still left me feeling wary and anxious.
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December 2021 by Leali L.
My son's Toyota got oil change two weeks ago at a dealership in Mckinney Tx during his TG break. The Mckinney dealer failed at tightening the oil cap and it leaked until it drained but my son was already back at school in lubbock I told my son to find a dealer and take care of it, not knowing it was the cap, I was so worry it was something worse and he is alone with no other vehicle and also the big expense. I gave him Gene Messer Toyota address without even looking at the reviews or stars. My son was very please wirh the service and they took care of everything, put oil and clean the engine, made sure he was safe to drive back the truck. They charged $0.00!!! As a single mother, being so far away from my son, that meant the world to me. Knowing that there is a trust worth shop by my son's home is a relief, I feel confident that if he ever has car issues while in college, Gene Mess Toyota will take care of it in a honest way. Thank you so much
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October 2021 by Nick M.
Great service every time. You feel like you pay a little more going to the dealer, but they make it worth it. The service is reliable and they worked with me on the price. Matt provided honest feedback on what services were needed and which ones could wait.
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October 2021 by Kristin P.
Thank you for taking care of my car - you're the best - every one of you at the Toyota dealership. Kristin
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April 2021 by Mark M.
Excellent staff who are very helpful with whatever you need. Newly remodeled dealership is huge and spacious.
