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March 2024 by flickerphile
The staff was incredibly helpful and friendly when I needed to pick flowers for a special event while out of town. I received a specialized Pic of my arrangement, not a stock photo of a similar flower. I got timely updates for the delivery. 10/10 would recommend
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February 2024 by Quang Ho
Rachel’s do the best you can go there asking Rachel,s she can do any flowers you want ! Thank you so much !
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February 2024 by Jill Stauffer
I ordered a flower arrangement for my Uncle's funeral last week (Valentine's week) and upgraded to it to a deluxe. I paid $120.00 plus an additional delivery fee and tax, a total of $150.00. When I saw the arrangement at the visitation, I could not believe how small and dinky it was. It was an embarrassment. Not worth more than $30.00. I called and the manager and complained. His excuse was that during Valentine's week, the price of all flowers go up. Not a good excuse! When you order and upgrade to the deluxe, it should be a larger, fuller arrangement. I will not use them again.After I posted this, the owner called me back and offered to refund me half of the money.
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February 2024 by Rakesh Malik
Avoid at all costs. Especially on Valentine's Day.They sent me an email with confirmation of delivery when the flowers were not delivered, which completely ruined the surprise and experience. After multiple calls and 5 hours later, they put scraps together and delivered a small and embarassing bouquet, despite me having purchased a premium bouquet. After more calls, they refunded me only $20 instead of the full price of $130.Frankly, if I could, I would give them zero stars for completely ruining Valentine's Day.
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February 2024 by Christie Hernandez
Always great service for my last minute orders.
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February 2024 by Cynthia Saldivar
Excellent customer service. Received a text and photo of arrangement. Have had bad service from two other shops in Lubbock, will definitely do business here again. One complaint, I ordered well in advance, for a birthday, recipient is within 1 mile or two from shop, and at 1:30, still not delivered. Some time management would have been nice.
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December 2023 by D Dunlap
Amazing!!
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November 2023 by J H
Gorgeous arrangement, delivered on time, exactly as promised - thank you House of Flowers for creating such a lovely gift! I will be a repeat customer, for sure.
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November 2023 by J R
They bouquet was just what I what I ask for, and they sent me a picture of the finished arrangement.
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September 2023 by Angela krushensky
I love this place. They have beautiful pre made bouquets that are always a go to for me. They are affordable and great quality. The staff is PHENOMENAL!!
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June 2023 by Betsy Nalley
House of Flowers is amazing. My daughter died suddenly several weeks ago. The funeral needed to be 2 days later. We went to House Of Flowers 30 min. before closing and they helped us plan everything. We spent an hour there and they soon became friends. The flowers were absolutely beautiful . The arrangement for the casket was very specific and they knocked it out of the park. Everyone commented on it . It was so my daughter.I would highly recommend House of Flowers.
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May 2023 by Catherine Boyer Porter
Justin provided wonderful customer service taking my short notice request and ensuring the order would arrive before a viewing. They did an amazing job and have the best communication of any florist I have worked with in the past! Highly Recommend.
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May 2023 by Breanna Boon
I stopped in after seeing them from the road, and I was SO happy with the bouquet but more than that the kindness the owners showed to me ! I came in to grab flowers for my neighbor’s cat who got ran over and she LOVED them. I was so happy I stopped in and will be a forever customer !!
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May 2023 by Valiant Goose
Very friendly staff. Helped me get an order together fast and delivered the same day. My mother loved her bouquet and were appreciative that there we buds included so she could enjoy them longer.Highly recommend for anyone looking to get flowers for their loved ones.
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May 2023 by Robin Burns
Anniversary bouquet sent to my wife exceeded expectations. Delivery was exactly per my instructions. Very positive experience. Highly recommend!
