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December 2023 by Mindy W.
Great service!! Very quick and sufficient! Stephanie at the front desk had great customer service! Cody was very helpful and informative! The whole crew did a good job!
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November 2023 by Richard H.
Had a flat repaired, They broke tire sensor and blamed it on Gene Messer Toyota.Won't be doing business with them anymore. Should have stopped when spare tire missing out of my Crown Victoria that they fixed 2 years ago. But at least they admitted it then and made it right,
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November 2023 by Mike Speed
Have had my oil changed here about 5-6 times. I’d become leery that they seemed to always want to replace my cabin filter. So last time they did I posted the date and mileage. Well, I go in with only 5k miles on the oil and the cabin filter. Guy comes into the store and, showing me a nasty, oily and grass-covered filter saying “it’s really dirty so we need to replace it”. I said, well just shake it out and put it back in”. He goes, “I can’t shake it out”. I said well just put it back in then. I drive home after $84 to change my oil and oil filter, pull the cabin filter out and it’s clean as a whistle…certainly wasn’t the filter he showed me. To top it off, he’d crammed the existing filter into its dock obviously ticked that I’d called him on this stunt. As the other former patrons have said, ya need to go somewhere else if you want to get honest work done. Previously I’d come to think these guys were trustworthy. What a shame.Service: Oil change
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November 2023 by Jordan Clement
The employees are friendly and they usually have snacks/drinks in their lobby. They are honest and non pushy about extra services and get things done quick.Apparently I had a mouse nest in my fan area and they blew it out for me at no extra charge and without any judgement. I appreciated their attention to detail as they also cleaned my windows during the oil change.I’ll definitely be bringing my other cars there from now on
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November 2023 by Kacy Hancock
Went in for an oil change which was quick. While we were waiting someone came out and told us that my car desperately needed new brake pads and rotors. I know what it sounds like and feels like to have no brake pads and rotor damage. My back pads are kind of close to needing to be changed, but my fronts are in great shape as are my rotors. They tried to get me to spend $750 on something that was NOT NECESSARY. Not trustworthy at all and I wouldn't even go back for an oil change because how can you trust that they won't tamper with something that would require more service and money? Such a shame that people still scam like this. Get a second opinion if they try to tell you that you need an expensive service.
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November 2023 by BRITTNEY RAMOS
Zero stars. Just because I am a female does not mean I do not know what I am talking about. I came to them out of convenience and will never go back. I tried to explain what services i needed and could not get a word in without being interrupted. I went in for an alignment, and apparently needed multple things done to my truck before they could even give me an alignment. Was told my gear box was leaking "horribly". I asked for an estimate on all the supposed "work" that needed to be done and I never received it. Very rude and to them the customer comes last and the money comes first. Drove my truck across the street to Christain Brothers and they got the job done. Not to mention they did a thorough inspection and never found the leak or any of the other issues Jiffy lube mentioned. Saved myself about 2k by getting a second opinion. If you are a single female or female in general do not come here and always get a second opinion.
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September 2023 by Marte Pierce
Easily the best place in Lubbock to get an oil change. It’s fast, clean, and the employees are always so happy and kind.Services: Air & cabin filter replacement
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September 2023 by Traci H.
Went there for an inspection and oil change. The computer was down for inspections so did just an oil change. While waiting inside, the front desk girl overheard me tell my friend I wanted to get my headlights restored or get new ones. She stated that headlight restoration was a service they provided. I was happy about that until it was done. I'm adding pictures to show you what they did to my car so this doesn't happen to anyone else. They sanded over the tape and it peeled off my paint. Then I spoke w the district manager James Henderson and he told me there was nothing they could do. They didn't charge me for the restoration but left me with a car that will take thousands to repaint and the company states they will do nothing to help me. I am writing to corporate, but wanted to share this so others don't get ripped off by poor service from jiffy lube. Oh and they told me I needed new brake pads and rotators, which I did, but I had to get that fixed a few days later because the metal was rubbing together. Went for a simple oil change and ended up w messed up brakes and paint peeled off my car. Save your time and money and don't go to this place. I would give a negative star if I could. Thanks for nothing jiffy lube.
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July 2023 by Ron Gaddis
I love being treated like a valued customer.These people exceeded my expectations!I’ve never been here before, opposite side of town for me from Ransom. I dropped by for a safety inspection. Before I could get stopped, a worker was asking me what I needed and he drove my car in.I went into wait. Got a bottle of water, took out my iPad for entertainment and the attendant asked if that was my Excursion. I paid her, turned around and my car was waiting. I’m guessing 15 minutes from in to out! Thanks!(P.s. Loved the music station on your TV)
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July 2023 by Trapper Riney
Cody was great. You could tell the whole team had a great head on their shoulders!
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July 2023 by Martha Guardado
They were super friendly, quick, and attentive. However, I went in for a tire rotation and I after I left and paid for my tire rotation I couldn’t drive my vehicle above 55mph with out it doing the “death wobble.”I took it a week later explaining the manager/owner that my vehicle wasn’t driving correctly after the tires being rotated and he said everything looked fine.I took my vehicle to the dealership 2 weeks later due to the continued wobbling, and they told me I needed a tire rotation. I explained to them that I had just got a tire rotation 2 weeks ago at a Jiffy Lube. Apparently, “it wasn’t a practical tire rotation.” The dealership didn’t charge me for the tire rotation. I’ll never use this location again.My vehicle drives back to normal again after taking it to the dealership though.
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July 2023 by Pat Palm
Very fast service. Will definitely use them again.
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July 2023 by Shanna Schaeffer
I cannot say enough about the folks at Jiffy Lube. They have helped my mom and me keep our cars on the road for some time now. I refuse to go elsewhere because Brian and crew are so awesome. Not only do they keep it honest, twice they did minor repairs and did not charge any labor when they could have easily gouged us for extra money. The willingness to assist single women who know nothing about cars without ripping them off has won a lifetime customer and tons of word of mouth referrals. Love you guys at Milwaukee Ave & 82nd Street, Jiffy Lube! Thanks for always taking good care of us and our go-mobiles.
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June 2023 by Carl “SoCalRoadDog” Christopher
.I just had a state inspection done pulled up person was out within literally 60 seconds to greet me got my paperwork. I went in barely sat down. They were done paid $7 was out of there total time 5 minutes. And it's a very nice clean waiting room with very nice people.
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June 2023 by Cris Morin
First of all I went to another place in town and an older man told me that it would be about 1 and a half hours I could wait or go to the place across the street? Ok so I was frustrated because this is where we've always gone to get an oil change! But now I'm so glad because now we have a new place...as soon as I drove up I was greeted by a friendly young lady and she took care of us right away, all these young people were polite, friendly and professional! We couldn't have sat inside more than 10 or 15 minutes...I will definitely go back there again, you definitely have a new customer!! They cleaned inside and vacuumed my car!! ? ?I totally recommend this place for your car service needs!!
