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April 2023 by rebecca james
I have rented here for 8 or 10 years and have been burglarized flooded, etc,The units have been sold to someone in Houston and have changed managers several times and it's been hard to communicate with whomever is in charge.Someone new just came on in March 2023 and the communication We had at the storage unit by coincidence and the agreement we made was not carried out so,just saying...Yes they are okay sizes for the priceAnd when/if i can reach the people, they are generally helpful.
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April 2023 by Charles Bramlett
Easy to deal with
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September 2022 by Carlos Perez
It's very clean.
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February 2022 by Megan Rodriquez
My parents had a storage unit here that was broken into multiple times , they told them they had cameras but there is no cameras. Then told them they were going to get cameras no cameras were ever put in. For 2 months no lock was even on the gate so anyone could enter into the units. Multiple other people had there units broken into as well. If you store your stuff here be prepared to get it stolen!
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September 2021 by Rosalinda Lopez
I am so disappointed I have contacted the new owners on how my storage unit was broken into since last week 6/17/2021/ and still haven't received any call back to see about looking into the camera's to see who stole our belongings. I understand there was a transition to the new ownership but that doesn't make it right to what happen in my situation. A police report has been filed as well.
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August 2021 by Matt S
Super ghetto with no cameras although there are signs saying they have them. This place gets robbed all the time
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June 2021 by Rosalinda Rosy Lopez
I am so disappointed I have contacted the new owners on how my storage unit was broken into since last week 6/17/2021/ and still haven't received any call back to see about looking into the camera's to see who stole our belongings. I understand there was a transition to the new ownership but that doesn't make it right to what happen in my situation. A police report has been filed as well.
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April 2021 by Thornton Thomas
I have rented for yrs.Great storage
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March 2021 by John Lee
Very filthy and nasty storage lockers. Major amount of sand on our belongings. Renters are blamed for any theft that occurs.
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January 2021 by Sarah Williams
Love this storage facility. Safe and reliable
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May 2020 by Richard D.
I moved in to my unit little over a year ago and never had an issue until now. For nearly two months I have been trying to contact them because I wanted a larger unit. At the time I want the 95.00 a month one. I have not gotten any response and now the unit has gone up to 110.00. This is disappointing, I can't wait any longer so I am looking for a different storage unit. Its too bad because this place is so easy to use open day and night all night. Its a shame a place doesn't want to help current customers
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January 2020 by Megan Milton
The staff at Keystone Storage was very helpful. She was able to answer all my question in depth. I will continue to use Keystone for as long as I live in Lubbock..
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November 2019 by Aimee Johnson
Has electric and an interior light!!
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October 2019 by Debbie Mitchell
Amber is always helpful and answers all my questions. She helps me calculate how much storage is needed for my needs. The facility is week trended and safety monitored. We are able to use our own insurance and don't have to pay for separate insurance.
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September 2018 by Lone Caucasian Male
Very cheap, very secure, and very convenient with online tools to rent and pay on their website.
