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January 2024 by AG
The sign in kiosk is sooooo NASTY with some sort of residue and I desperately wanted to sanitize or wash my hands but I couldn't do either because NONE of their hand sanitizer or soap dispensers had working batteries not even in the lab draw room! I am so disgusted and in shock! The soap dispenser in the lab draw room was also not functioning and I was only able to rinse. Management, you guys need to seriously look into this location. Im surprised infection control hasnt caught this!! Hand washing (sanitizer usage also) is one of the BASIC things to prevent spread of infection and this place is LACKING!! WOW! Also I had to request a bandaid on the first stick that was missed to not get blood on my sweater and she acted like it was an inconvenience. I hate complaining but it was the most unprofessional experience I have ever dealt with.
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November 2023 by melody wilkes
Extremely rude staff, phlebotomist just acted put out. Someone needs to fire her or at least council her. Terrible, I'm surprised they're still in business.
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November 2023 by Tawncy Harrison
Worst customer service ever. Brought my grandson in she told me he could not be there. So I put him in the car with my Daughter who was sick. Then I take my test for my doctor and the bottle did not have my name on it. I told her and she replied well there isn't enough in there anyway. And I have taken enough of these to know there was plenty. I called my Doctor right away to tell her I will not be returning to this place ever again!!! No respect for me or m family.
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September 2023 by Kristen Gonzalez
everyone working at this facility is rude and extremely unprofessional. Don’t waste your time, go somewhere else to get your lab work completed.
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July 2023 by M.J. P.
I took my daughter to get a drug test for employment that she was very excited about. The first day when we went, the check in lady was rude and unfriendly. we had some issues with the paperwork her employer had sent her. The next day I called to ask some questions before we went back to make sure we had everything that we needed. I talked to a lady named Tammy or something with a T and she was very rude and unprofessional about answering my questions and seemed frustrated that i was asking questions and proceeded to yell at me saying she had patients in front of her and didnt have time for me and that she was going to hang up on me. I ended up going in person and she continued to not let me talk and or get my point across as to what I was asking. On my way out I told them that they should not work with patients if thats how they where going to treat us. To find out they contacted my daughters HR department and complained on my daughter since I sent in a bad review. Unfortunately, this made them move on from hiring her. So uncalled for and petty!!!! I will never send anybody here or be coming back, they need to be fired for treating people this way!!!
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July 2023 by Ramon Zubiate
Hardly anyone ever makes knowledgeable reviews with clarity nor an astute demeanor, so I will do so. The receptionist had a terrible attitude and had no patience whatsoever. She was very assertive when she’d tell patients to use the kiosk, acting as if we’ve been there before. I did my test about a month ago, and my employers have still not received my results. The unprofessional service that I received will make me consider informing my future employers about avoiding this location.
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July 2023 by Malysa Stone
If I could give less than 1 star I would. This has to be the most unprofessional place I've ever been to with the rudest staff. I would rather pay 10x more somewhere else than cone back to these goofy people. Read the reviews and don't waste your time.
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July 2023 by B. Moreno
I love how this location has weird and specific hours for their clinic but they arent listed online. Went in for some testing and couldnt because they do specific tests at weird times. Very inconvenient and frustrating for patients.
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June 2023 by Stephanie Parker
Staff is extremely rude and does not create a welcoming environment. When I walked on multiple occasions they said "Why are you here what do you want" in the rudest tone possible. On May 8th, 2023 I went back again and the woman who was working the reception desk at around 1 pm that day refused to give me my ID card back because I had been waiting forever and others had been waiting more than hour. Finally she threw my ID full force at my face after having to beg for it back for 10 minutes. There were many older patients who had been waiting almost two hours like an older gentleman with an oxygen tank. He ended up having to leave because he could not sit there for that long.
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June 2023 by Paxson Fletcher
This place has exceptionally polite employees and I spent a very little amount of time waiting to be called in. Everyone was super helpful to me and in particular, Lori, was awesome at her job and made me feel comfortable throughout the lab process. I highly recommend choosing this location!!
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May 2023 by Clay Cr
Same exact issues stated in all the negative reviews. Front desk was literally the least friendly I've ever seen in a medical office, appointments mean nothing ect.. it's hilarious to me these companies have the hollow chat bot like replies to negative reviews but do nothing to address the issues lolUpdated to two stars because of the staff excluding front desk was actually pretty helpful friendly and on task
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May 2023 by Millie Davis
If I could give zeros stars, I would.The staff at the front must HATE their job. They were so rude. My mom didn’t realize she was supposed to check in on the kiosk. She’s NEVER done that before. She (unintentionally) didn’t complete that process and so they had her go back and complete. (Without any assistance) They also put her to the back of the line.So her doctor sent her here at 11:45. They close 12-1 for lunch. Now, it’s 2:08 and she’s still in the waiting area…. And fasting.Just no decently for basic human needs. God does not like ugly.
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April 2023 by Brenda Simpson
Music was very loud! The check in process was good with that self check in. When called up the girl was chewing gum, and no smile no eye contact. Just stayded ok we will put them in as if i ever been there and knew what she was talking about.
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April 2023 by Nans M.
The woman at the check-in window seemed annoyed that we were in the waiting room and could barely be bothered to look up from her desk. Since there is a check in quiosk that takes all the patient info, I wondered what was keeping her so preoccupied. The radio in the corner of the waiting room was turned up to 11 apparently to further distract check-in woman from the fact that others were in the building. The person who drew my blood appeared to be a high school student who only ever spoke to me to tell me to sign a piece of paper and to mutter "ok" when she was finished with the procedure. Since I am not new to lab work I was familiar with the process, I was able to translate "ok" to mean that I could leave, Labcorp would send the bill, and my doctor would contact me with the results. The place was at least clean, or I would have rated them a one star.
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March 2023 by AJ S.
This place and the people that work at the front are rude and unprofessional. I've had to go six times in the last 18 months and every visit is the same. They ask in an annoyed manner what you need, as though you're interrupting their important day asking them to do their job. Every single time I have visited (and mind you, I've been sent here by three different doctors) they shrug and tell me they don't have the orders. Not, I'm sorry I'm not finding anything, could we call and see if they can resend? No, just standing there, arms crossed, looking they couldn't care less and just want you to leave. I finally asked if they just hate their jobs and pointed out I didn't ask them to work there. I was answered with an eye roll. Go to Quest, they will treat you much better.
