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December 2023 by sarah lee
I love this shop. Customer service is also very efficient!
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October 2022 by M B
I love to shop at Loft in general but I particularly like this location. I usually come shopping without anything in particular that I need. I do like that after they see the “style” of clothes I’ve picked to try on that they can make further recommendations.
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August 2021 by Denise Brennan
My favorite store to shop
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June 2021 by Lauren Etheredge
worst customer service experience of my life, and that is saying something.
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March 2021 by Vernah Ramsower-Sprous
I went into the 8201 Quaker Avenue, Lubbock Texas location today to purchase a Lou and Grey casual wear set. I knew that many of the sets were 20% off with an additional 21% off through this weekend. When I was greeted, I asked where the sale items for these sets were. The sales person pointed to the area the Lou and Grey sale items were located.When I went to check out. Camilla the store manager started ringing up my purchases and I saw that the set I had picked up from the 20% off table was not on sale. I pointed to the sign on the table that was sitting right next to the clothing I picked out .She said only one item on the sales table got the sale price. I nicely let her know the signage was misleading. She made no attempt to remove or adjust the signage and apologize for the misconception in advertising. I also revieved very little customer service while in the store.Therefore, I told her I would not be purchasing anything from her store. I also took a picture of the signage as I left. I'd post that on this review if I could. I really like the clothing here, but not the customer service and misleading advertising!Vernah Sprous
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January 2021 by Meredith Caudle
I have bought plenty of clothes at Loft because I love their petite section. After today, I will NOT be back. The customer service is nonexistent and the young women working are rude. There are too many clothing places in Lubbock to waste anymore time at Loft.
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August 2020 by Walker Tubb
It's fine for what it is
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March 2020 by elizabeth vela
Over priced
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January 2020 by Irma Gwin
Great deals ?
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December 2019 by R H
I always get incredible service here. Kelli and her girls are top notch.
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August 2019 by Athos Colon
Sodosopa welcome home
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January 2019 by blessing ugwuanyi
Nice.Shopping the final sales
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August 2018 by Donna Butler
I love The Loft but this is Second time I've been into this location and had terrible customer service!! The same middle aged saleswoman refuses to help and the younger one is marginally better! I've never been treated this way! Guess I'll just start ordering on line since they closed the Amarillo one! Won't drive back to Lubbock to be treated that way!! They better get it together or they'll close that one!!
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August 2018 by Joseph Cope
Taking care of the returns on the honey-do list. The ladies behind the counter made it simple and painless.
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June 2018 by Nikki Smith
Best customer service I have ever experienced. Love me some Loft