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October 2024 by Karen Daniel
The staff is always so friendly and kind.
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September 2024 by Benjamin “Tom” Morrison
Great Customer Service
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September 2024 by Bonnie Baker
Very lovely finish on our blouses and jeans. I highly recommend these friendly hometown people. Loved the coupon.
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September 2024 by LA P
Master Cleaners, situated on Slide Rd in Lubbock, Texas, stands out with exceptional customer service, making every customer feel valued and important.
I panicked to get my father's jeans pressed and creased due to his weight loss and buying new jeans during packing. He was flying out the following day to his Vietnam Marine Reunion/newly released book signing in Nashville, Tennessee. In a panic...I grabbed his new, unpressed jeans and started driving. I drove to Bargain Cleaners on Quaker, and they sent me to Tide Cleaners; I expressed that I needed same-day pressing. They explained that I had to have been there before nine AM. I drove to Gristy's, and they suggested Evergreen. Evergreen had already shut down their equipment for the day, but the nice lady suggested Master Cleaners on Slide, explaining that Masters has equipment there on location and that they might be able to help! So, I called Master Cleaners, and a charming gentleman answered. I expressed my situation, and he said Well, we usually don't press them this late, but I still have equipment on, so sure, no problem, bring them on in.
As I drove to Master Cleaners on Slide Rd, I couldn't believe this gentleman had NO reason to make this exception for me but did; these days, people don't put themselves out like that for a stranger anymore.
I'm explaining all this because that was 100% the most fantastic experience, but what was just as significant was that when I walked in, this lady behind the counter was so nice and welcoming, as if she was waiting for me. She was quick, friendly, and prompt. So, the gentleman on the phone may have told her I was on my way. To my surprise, Nope. That was just her excellent professional customer service skills at work. She cared for me as if she knew me, which instilled confidence in the service I would receive. After she had me fill out a new customer ticket, a gentleman from behind explained to her about the late pressing.
The warm Texan hospitality and friendly demeanor of the staff at Master Cleaners truly shined through on a frantic day, making me feel welcomed and at home in a big city like Lubbock. THANK YOU, Master Cleaners, for the quintessential Texas experience. I am now a loyal customer of Master Cleaners!
Respectfully Yours,
L.Pounds
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August 2024 by Janet Garcia
Excellent Service Amazing turnaround time for wedding dresses!
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July 2024 by jason coldiron
Visit was not great. all of my clothing were wrinkled.
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July 2024 by Rachel Cary
Great dry cleaner. A little pricey, but do a great job. The time frame from drop off to pick up was longer than expected, but it was a holiday weekend. I dropped off on Wednesday and wasn’t done until Monday.
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June 2024 by Brett Berridge
Master Cleaners has done a PHENOMENAL job for me over the last few years. Not only professionally with a bulk business account, but personally, too. I’ve used them extensively for cleaning as well as garment repairs. They are fast, thorough, and competitively priced. I’d recommend them highly for your cleaning needs.
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June 2024 by Pat Hatter
The pearl buttons on my white blouse are gone. Not there. My husband has surgery tomorrow and I do not drive to bring it back to you. What do we do to fix this???
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June 2024 by Marcy Bazaldua
Was disappointed have been going there for yrs an lately service has been lacking my alterations took a 2 wks an im fine with that but the thread was coming loose an they didn’t even cut the fabric for 20 dollars not to happy :(
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June 2024 by Alexander Perez
Quick service and they expedited my shirt when I told them I needed my shirt the next day. A man came out to my car and said we will have it out today after I told him about using it for a viewing.
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May 2024 by Jewell Davis
Just a great organization , they work long hours and do a great job
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May 2024 by David Turney
Jacket looked clean, but, after removing it from the liner, jacket still smelled of cat urine. Even after having to pay $15 extra for due to that exact thing.
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April 2024 by Shani Robertson
*********UPDATED REVIEW***** dropped off clothes on Thursday morning and picked up Friday evening. When I got home, I saw that we were missing items. After me pursuing them with phone calls they finally found my son's shirt. My 2 blouses are still missing.
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March 2024 by Rachel Rodriguez
Competive pricing. Love drive-thru as I usally have my grandbabies with me. It is so covenient not having to get them in & out of carseats.
Staff is always so nice.
