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February 2024 by Damon Gonzales
Very polite and very helpful
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December 2023 by RR tech
Need new ppl
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November 2023 by Norma Ybarra
Steven was very helpful and helpful. He got my battery replaced so quickly and efficiently.
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September 2023 by Jeremy L
I would not recommend coming to this location of O'Reilly's, though I can't speak to the quality of service at other locations. I came in for a simple service: to check to see if my battery (which was purchased at O'Reilly's) was still under warranty and to swap it out for a replacement if so. This simple ask turned into a near two hour wait to determine if it was under warranty or not. None of the employees (3 of them helped me at one point or another) seemed to have any clue how their system worked, how to find the part number for the battery, or how to verify the warranty (the warranty was 3 years, and the sticker on the battery confirmed it was within that range). After speaking to the general manager on the phone after about an hour into the ordeal, they incorrectly informed us that the warranty expired in July 2020 (impossible because the battery was purchased in April 2021, as the sticker again validated) but that they would replace it for free anyway. The only reason I'm not leaving a one star review is because the ultimate result was that they replaced the battery themselves for free, which was very kind of them and much appreciated after all the trouble. The service was friendly but extremely chaotic and seemingly uninformed by any training with their system and operating procedures.
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September 2023 by Jocelyn Gonzalez
30 minutes just so I can get my check engine light scanned. Place is trash for impatient people.
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July 2023 by Sebastian Lozano
Place is great, employees where awesome .
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March 2023 by Elizabeth Kubler
I came in because my car battery had died and I was wanting to get it checked out to see if it needed a replacement. After (incorrectly) checking my alternator, I was told to purchase one and at 12 go to the workers friends shop to get it replaced. I was sold the alternator for the sport, not my vehicle which was $70 more. And when my father asked to speak with the worker, he was rude and said it "needed to be quick".. their job is customer service. Once my car gets jumped I go to the mechanic who tells me that my car is perfectly fine and that there was no reason to think I needed a new alternator. When I take it back the workers seemed to not believe me that my car was fine and questioned me about the return. My advice is to not waste your time here because that was three hours when all I needed was to jump my car.
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February 2023 by Michael Luera (OldManMikey69)
Always knowledgeable service. What they don't know, they will go out of their way to find out. And with price match, not sure why I would need to go anywhere else for parts. Five star service every time.
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November 2022 by R. H. Delgado
Kept getting wrong parts on certain parts. Had to go back multiple times. Check your parts
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October 2022 by Dennis Ramirez
Was there just the other day...great folks..trusting.helpful. ..they will meet your needs promptly. Great place
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August 2022 by Julie Lehmann
They installed a new battery for us today! Joe is super helpful and kind!
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August 2022 by Meli O.
My daughter's car died at the Walmart parking lot a day after we dropped her off to college in Lubbock, TX. After figuring out what's wrong, we found out it's the battery. The Toyota dealership/shop did not have the battery available so I contacted Auto Zone. The man that answered my call wants my daughter to go to a shop he knows to change her battery and won't allow us to buy the battery because he said the shop owner will buy it from them!!! I said never mind. I called O'Reilly at University Ave. Jonathan was very respectful, he made sure they have the battery available first before I send my daughter there. He assured me that he will take care of my daughter's car. He was very helpful and very cordial on the phone, and my daughter said even in person! I appreciate business like this. It made feel feel at peace. We are 6 hours away from our daughter but I know my child's car will be taken cared of. Thank you for hiring staff like Jonathan! He is a gem!
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July 2022 by Rosario Rodriguez
Good help on finding parts for my car. Bilingual. That helps alot.
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April 2022 by Jimmy Birdwell
They literally have everything
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January 2022 by Luis Mendoza
Got the right part from the person that was helping me. Thank you
