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April 2025 by Jason Rodriquez
Great service
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March 2025 by Kevin Campbell
Made an appoint for a simple tire rotation arrived 15 Min before appointment time and was asked if I was dropping off. I replied no I would wait was told it would be 1 hour before they could start. What’s the reason for appointment that was scheduled online. Will never return.
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March 2025 by Cynthia Lackey
In the words of my husband (who recently took our vehicle), “ they’re doing a good job ruining their own business. “
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March 2025 by Michael Johnson
Absolutely the best prices and service around!
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March 2025 by Kyler Zavala
❗️SCAMMERS DON’T GO HERE❗️this place is a joke that will leave you with a big dent in the wallet, do you wrong and take no accountability for their actions.
I took my car in for a simple engine diagnostic/oil leak on October 15th, when I took my car in I was quoted $99 for the engine diagnostic by the manager Doug I believe, I agreed to it and he told me he would get back to me with what was wrong with my car which he did pretty quick the same day I was then quoted a little over $2500 for the repairs on my car Doug told me I had a oil leak and that I needed to change my spark plugs and some sensors in the engine. On October 18th pepboys called me and told me the car was about to be done so I asked if I could just go pay for the repairs then get the car later because I was at work in a different car they said that was fine so when I got to the pepboys they told me the car wasn’t ready and they where having trouble getting it started they told me they would try to get it working by the time they closed so I could go ahead and pay since I was already there so I did. I didn’t here back from pepboys until October 20th when i called the store to see what was going on and at that point they told me the mechanics couldn’t figure out what was going on with the car and they where having to call in special mechanics from Dallas. This went on for weeks just back and forth with pepboys they kept telling me a different mechanic is coming to look at it but nothing was being done. it came down to the mechanics at pepboys doing another diagnostic on the engine and he told me now there was a problem with the engine and the timing and they don’t fix that there so what did I want to do now with the car i didn’t have a way of getting it home so they offered to tow it to my house so i agreed so they told me i would have to wait for the tow to get approved first by corporate then I would get a call from the towing company just confirming everything. After weeks of waiting and not hearing anything from pepboys on November 27th I called the pepboys to see what was going on and they just instantly got the tow in order for the same day were they ever really waiting for corporate? Whenever my car got back to my house the inside was all torn up and there was a pack of cigarettes sitting in my passenger seat I’m 19 I don’t smoke I called up to the pepboys as soon as I seen the condition of my car, and they told me “yeah it looks like someone broke into it” mind you there are no broken windows and no broken doors so the car must’ve been left unlocked while they had it in there possession and I asked well is there anything you can do was there a police report? And they told me no that wasn’t there responsibility they couldn’t do anything for me not even a refund on repairs that didn’t work! DON’T MAKE THE SAME MISTAKE AS ME after having to rent a car while doing the repairs to now replacing that car I’m out over $18k cause of this CHOP SHOP
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March 2025 by Austin Russell
Shady and unqualified.
Only have 1 ac service tech. Guys that did it told me to come back because the only tech wasn't working that day.And they didn't have the certification to handle refrigerant. EPA violation and the reason ac repair is priced so hight
Maybe get a good deal on tires that would be the extent of the abilities of this shop
Good luck id go anywhere els personally
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March 2025 by Johnny Navarro
Do not take your car to pep boys in Lubbock tx !!! You have been warned !! It s not fair to the business itself but they did hire these so called mechanics ? Not good for business?? 0stars if it would let me
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March 2025 by A K
DO NOT RECOMMEND! Worst car service I’ve experienced, went for a brake change (they still squeal) and they stripped the wheel stud and put such a big piece of metal in my tire that discount tire had to replace the entire tire. The manager Doug refused to help; he told us we still had 4 studs that work and we can take the tire off and get it fixed. We then contacted corporate who acted appalled and then proceeded to never call us back to get it fixed like they promised to do after they “did an investigation ” and to give them 24-48hours . Costed us over $350 out of pocket to repair their negligence. Needless to say a month later we have chosen a new mechanic.
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March 2025 by Daniel Rogers
Set an appointment for a brake job. Had me in and out same day. No issues. Fair pricing.
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February 2025 by Danny Hyatt
Good affordable work but they wouldn't rotate my tires.
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February 2025 by darren castillo
Great guys at pep boys helped me out a lot helped me save money would recommend
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February 2025 by Tanya Brown
Very prompt and professional service. Customer service was outstanding!!!
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January 2025 by Steven Diaz
Have one of my many vehicles with lifetime warranty all wheel alignment 2004 GMC Yukon and for some reason always have a problem getting my alignments done with them. This time I was told that I supposedly don’t have the lifetime that I only paid for the one year warranty. I was than told that I needed to show a receipt of a purchase that was made three years ago and so I left because I couldn’t find the receipt. But I forgot that I have the receipt stored in my phone and returned to the location. He looked very stupid when the receipt was presented to him, did not even get an apology from the red head with beard. These people are scammers trying to steal people money, people beware of this location. They know people have lifetime warranty and there telling people they only paid one year so that you can pay again so that it goes in there pocket. If you’re able to go to another location do that, this one is no good! There liars an scammers, not a trustworthy place at all! Very disappointed with this location and they call themselves “professionals”! LMAO, there far from that!
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January 2025 by Tim Jones
Friendly, efficient and knowledgeable. Competitive pricing as well. Really got my money’s worth. Will definitely be back. I used Pep Boys all the time in Los Angeles with complete confidence in their quality of work and pricing. I have found the same experience in Lubbock.
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January 2025 by Chance Covington
Need to update hours.
