PetSmart is a large pet supply and services retailer that offers over 10,000 products both in stores and online. The store provides a wide range of items to meet the needs of various pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, and mice. Customers can shop online and pick up their orders at local stores within two hours, making shopping convenient. Many store locations offer additional services such as dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and adoption programs. Customers appreciate the friendly and caring staff, with some noting exceptional service from employees who are knowledgeable and welcoming. The store is kept very clean, especially the fish tanks, which is often not the case in other pet stores. However, there are some concerns about long lines at checkout, limited cashiers, and promotional practices that might feel sneaky or misleading. Despite these issues, many customers feel comfortable leaving their pets in the store’s care and enjoy the variety of products and services available at PetSmart.
Great experience, inexpensive and they actually pay attention to detail. My dog groomer was amazing! Will recommend!
January 2026
Very nice & helpful cashier woman. I had to make a tag for my dog & she explained how to do it step by step twice for me & told me if I had trouble to just ask anyone & they would help me out! That made me feel better, Thanks PetSmart!
April 2025
They are always quick, lines are never too long. Employees are extremely helpful
