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May 2024 by Lazari Mann
Had to wait 2 MONTHS to get my debit card! The bank itself is fine though.
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April 2024 by Yvette Arnold
I've banked at this location for over 20 years, having both personal and business accounts. I have never had a negative experience with Prosperity or American State Bank. Tellers and Officers have always been professional and friendly.
I strongly recommend Prosperity Bank, for business or personal banking.
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March 2024 by Cory Quigley
Nichole is always great and very helpful whenever it comes to any of my banking needs and help my business account!
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March 2024 by Eric Karr
When I go in to do my banking I usually work with Nichole. She is always warm and inviting and willing to help me with whatever my needs are. She makes sure everything is correct on my account. She is amazing and a super star for her branch.
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March 2024 by Glenn Willis
They are wonderful and Nichole is so great with me. Very friendly. All induce crew are great Love going there makes the morning.
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March 2024 by Home Treasure Gallery
Nicole has been a great teller. Has done business with her for years. Excellent service with a smile, always accurate and polite. Would reccomend anyone to come to the 66th and Indiana Prosperity Bank branch over all else. All tellers are in excellent standing and in high regard. Nicole is completely excellent and deserves recognition for her service.
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March 2024 by Tim Moore
Been customer since was ASB. Had smooth transition to Prosperity bank and have had professional & high quality service ever since. From checking, savings, loans and business opportunities, I really appreciate all Prosperity has done to be of help to me and my family..
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February 2024 by Angela H.
Nichole is a excellent teller, very courteous and kind, and makes me smile. we enjoy banking at prosperity bank. Lloyd Boling and Cordelia Johnson
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January 2024 by Stephen Lusk
I had to go to 3 different ATM's, in Lubbock, to get cash. Why should I keep my account with you when you can't even keep your ATM's working? You owe me gas money!
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December 2023 by Jerzee L.
Local branch on 4th....Where do I start. The woman who answered the phone actually sounds "pained" to take your call. Did get 1 decent employee while trying to make a simple request to order checks for a parent with dementia. Follow up 2 weeks later and checks have still not arrived. Made a call today and some woman by the name of Amber; another miserable being refused to give my mother information to see the status of the order. When asked to speak to someone above her; she refused. Called again to attempt to get someone in management. He couldn't even find her account. She is only with this bank because they merged from when it was Whisperwood bank. The call dropped with him and when we called him back; it went to voicemail. I'd really like for her to get away from this joke of a bank. They will lose a really good account. I deal w/ a nationally well known bank and they are way more user friendly. Run, don't walk from this "bank".
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November 2023 by Rebeca Rodriguez
If you happen to need this bank … avoid Nichole! Rude, unprofessional, would never consider banking with them!
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August 2023 by Steve Anderson
It has been months since the ATM at 6500 Indiana has worked. This is totally unacceptable to not have access to your account when you need it. I don’t understand after numerous months why this location can’t have a reliable ATM.
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February 2023 by Thomas Powell
Have 3 banks i use , soon will be 2 , your better off anywhere else.
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December 2021 by Clarissa Ybarra
Supervisor was very rude to me on the phone and in person about my banking issue. Will not be banking with them again due to too many issues and not very helpful service.
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August 2021 by Heath Clark
I run a store that requires change. We are always told that the bank is out of change. Depending on the week, it might be out of pennies or quarters or dimes. Sometimes multiple. They say it is due to a coin shortage. However, when I go to a competitor bank they know nothing of it.
