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July 2025 by tommy magallanes
Rachel Garcia at the 98th street branch was very helpful and helped me resolve my issues with my direct deposits.she should be commendid for her outstanding customer service not like the branch in Slaton where they would not even take the time to get on the computer or make calls to help resolve my concern. Rachel is a great representative of your company and I hope you give her an award for outstanding customer service.
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April 2025 by Suzan Wood
Mary helped me at the front counter today and she was incredibly helpful and friendly. Really great interaction, and far better than my experience at other locations! 10/10 would recommend!
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September 2024 by G G
Poor service
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February 2024 by Laura Cuevas
The customer service here is horrible! They all have one pace and it’s SLOW! Gabby is the worst at her job. Not friendly and always rude. If you hate your job that much find another one! I wish the owners of the business I work at would take their business elsewhere. If you want friendly, fast service don’t come here!
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November 2023 by Lindsay S
We have had absolutely horrible service. You can't get through to an actual location and apparently every branch has its own rules for deposits and the hold time of large checks. Very dissatisfied!!!! Do not use this bank!!!
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October 2023 by Mark Dennis
Tommy Stallings has quickly evolved into a top Mortgage Loan Officer for Prosperity Bank. His product knowledge and service levels are unmatched!
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August 2023 by Amber Morales
Great customer service
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May 2023 by Angela Moore
Rating based on the vibe I received while opening an account. I left the bank feeling like I was a bother it was not a good customer service experience. On another note Chris at the 82nd st location is extremely knowledgeable and helpful with any questions or concerns.
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March 2023 by Sabi Sabi
Brandon Kidd with Prosperity Bank is very unprofessional when it comes to business loans - would never call you back, forget appointments, irresponsible. Please work with someone else or go to a better bank!!
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March 2023 by Alex Froese
Absolutely terrible service. Trying to get my newly built home on a mortgage and will never recommend anyone to them or Cy Hill. After almost 2 months of back and forth with paperwork, sending them documents, and had one of their appraisers walk through my house. They then told me I didn’t qualify for the loan. Their reasoning was due to lack of credit references and history. They pulled my credit the first day and they knew that I am 20 years old so I don’t have a lot of history. If you can’t approve me that’s fine but don’t waste 2 months of my time and now that interest rates have gone up in the past 2 months they’re going to cost me thousands of dollars. I will never do any business with them and encourage anyone reading this to do the same.
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August 2022 by H Smith
Due to prosperity Banks own negligence, they will penalize you when they process your paycheck more than once. Their system is so old that it doesn't catch the issue until 3 months later. Then they put your son's account into the negative 3 days before Christmas. So instead of them admitting they should have never let this happen, they take the unprofessional route... They insult, blame, and penalize the consumer.
Shame on you Ebenezer Scrooge aka (Prosperity Bank!!!)
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February 2022 by Mary Collins
Employees very unhelpful. No one in bank but myself and one person at counter. Waited forever. Finally a lady came out of office to help.Rude employees. Will not do business with Prosperity again!
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January 2022 by A Smith
Due to prosperity Banks own negligence, they will penalize you when they process your paycheck more than once. Their system is so old that it doesn't catch the issue until 3 months later. Then they put your son's account into the negative 3 days before Christmas. So instead of them admitting they should have never let this happen, they take the unprofessional route... They insult, blame, and penalize the consumer.Shame on you Ebenezer Scrooge aka (Prosperity Bank!!!)
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October 2021 by Anthony Delapena
Worst bank I ever banked with they are always so slow very rude and are always putting blocks on my card just for doing transactions ,, never bank with this bank .
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August 2021 by True Fullingim
Shelby Means is the bank rock star, five tome over. She has helped me. I appreciate her mnk I.am glad to know this bank has the wherewithal to keep her on board for so long. True F.ullingim
