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February 2024 by Laura Cuevas
The customer service here is horrible! They all have one pace and it’s SLOW! Gabby is the worst at her job. Not friendly and always rude. If you hate your job that much find another one! I wish the owners of the business I work at would take their business elsewhere. If you want friendly, fast service don’t come here!
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November 2023 by Lindsay S
We have had absolutely horrible service. You can't get through to an actual location and apparently every branch has its own rules for deposits and the hold time of large checks. Very dissatisfied!!!! Do not use this bank!!!
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October 2023 by Mark Dennis
Tommy Stallings has quickly evolved into a top Mortgage Loan Officer for Prosperity Bank. His product knowledge and service levels are unmatched!
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May 2023 by Angela Moore
Rating based on the vibe I received while opening an account. I left the bank feeling like I was a bother it was not a good customer service experience. On another note Chris at the 82nd st location is extremely knowledgeable and helpful with any questions or concerns.
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March 2023 by Sabi Sabi
Brandon Kidd with Prosperity Bank is very unprofessional when it comes to business loans - would never call you back, forget appointments, irresponsible. Please work with someone else or go to a better bank!!
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March 2023 by Alex Froese
Absolutely terrible service. Trying to get my newly built home on a mortgage and will never recommend anyone to them or Cy Hill. After almost 2 months of back and forth with paperwork, sending them documents, and had one of their appraisers walk through my house. They then told me I didn’t qualify for the loan. Their reasoning was due to lack of credit references and history. They pulled my credit the first day and they knew that I am 20 years old so I don’t have a lot of history. If you can’t approve me that’s fine but don’t waste 2 months of my time and now that interest rates have gone up in the past 2 months they’re going to cost me thousands of dollars. I will never do any business with them and encourage anyone reading this to do the same.
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February 2022 by Mary Collins
Employees very unhelpful. No one in bank but myself and one person at counter. Waited forever. Finally a lady came out of office to help.Rude employees. Will not do business with Prosperity again!
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January 2022 by A Smith
Due to prosperity Banks own negligence, they will penalize you when they process your paycheck more than once. Their system is so old that it doesn't catch the issue until 3 months later. Then they put your son's account into the negative 3 days before Christmas. So instead of them admitting they should have never let this happen, they take the unprofessional route... They insult, blame, and penalize the consumer.Shame on you Ebenezer Scrooge aka (Prosperity Bank!!!)
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October 2021 by Anthony Delapena
Worst bank I ever banked with they are always so slow very rude and are always putting blocks on my card just for doing transactions ,, never bank with this bank .
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June 2021 by Sheila Ben
I recommend Prosperity bank to anyone. After being told no so many times, they were willing to work with me and said yes through the entire process. This meant a lot for a hard working person, that just needed a break and now I am a proud home owner and it would not have happen with out that was assigned to me and that was working for my best interest.
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June 2021 by Robert Crowley
You cannot ask for better service than you will get from Shelby! Top notch! With that being said, I do believe the folks in the background who are writing the loan could do a little better. It required a few changes to get the details correct on the contract and in the end we had an unexpected surprise of overestimated escrow charges the day of close. Much higher than the documents that were presented the day prior which we signed in agreement. Geuss we will have to wait a year being over charged to get it fixed.
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June 2021 by Stephanie Pina
Prosperity bank gave us the opportunity to buy our first home with no down payment through a program they have and we qualified for. We had a small closing cost payment and now we have our first home. Thanks Prosperity Bank and thanks to Shelby Means for hekping us throught the process
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April 2021 by True Fullimgim
Shelby Means is the bank rock star, five tome over. She has helped me. I appreciate her mnk I.am glad to know this bank has the wherewithal to keep her on board for so long. True F.ullingim
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February 2021 by cdnick11
I'm so glad I trusted Prosperity Bank with my first homebuying experience!
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December 2020 by Kevin Holland
You can’t through to speak with anyone