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April 2024 by David Mcdougall
I am from out of town and the first pair of boots I got were too big, I brought them back and Ryan Salmon was great!! He helped me exchange my boots for a pair that fits!!
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April 2024 by Gary Smith
Two weeks ago I showed up at the store curious about what Redwing might have with respect to tennis shoes. The young lady there measured the way I walked and the length of my feet and recommend a shoe size based on those. Even though the size differed from what I usually wear in another brand, I took her recommendation in the Vasque shoe. She also recommended an orthotic based on what had been measured. I have been wearing doctor made $500 orthotics for close to 15 years and have not ever been able to wear any shoes without them so I was very skeptical that they would work. After walking around the store with the shoe and the orthotic for a while, I decided to purchase them. I waited this long to leave a review partly in order to understand how they were going to feel while wearing them. All I can say is "wow". I have been very pleased. Two days after I purchased them I wore them all day long while running around Lubbock. At the end of the day, my feet were normally tired but given new shoes and orthotics they were great. I have worn them a lot since (without the doctor orthotic) and I can say at this point that they are the most comfortable shoes that I own. A $65 orthotic is quite a savings. The service was great and the young lady was very professional and helpful.
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February 2024 by Matthew Scarbrough
Store only had one pair of boots of the model I was looking for in stock. They were a similar size to what I wear in my other pair of RWs. Tried them on and they fit perfectly. Andrew let me know they were on sale also, which made the visit that much better.
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January 2024 by Joe Alaniz
Great work boot and great service!
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November 2023 by Johnson11c
The lady who helped me was very nice, very helpful knowledgeable and helped me find the best fitting boot with Insoles. She was very patient and we talked. It was a great experience as I always have had the best boots and experience at red wings!
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June 2023 by Lee Jackson
Great selection of in stock work boots. This is the first time I have had a real and through fitting, the young lady really knows her products and which last are best for your foot.
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June 2023 by Dustin Pequeno
Selena was great. Very knowledgeable in every aspect of her profession. Highly recommend. Give that woman a raise.
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June 2023 by Nicholas Hernandez
Horrible customer service from the guy in the store. If I had the answers to why my feet were hurting in my boots I wouldn’t be in there asking you. I received no help, no insight. Waste of time
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May 2023 by Steven Nelson
My sales person was extremely knowledgeable and friendly. Couldn’t have had a better experience
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April 2023 by Sylvia Villegas
We got excellent customer service!!! Selena went beyond her duties to satisfy our need. Received a call days after from her "just checking everything is working out for you." ⭐️⭐️⭐️⭐️⭐️
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April 2023 by Deb B
My husband has had some heel pain … we’ve been all over Lubbock looking for a workboot he can wear and get some relief … Selena took care of us … and his feet are happy and pain free so far!! The customer service was over the top!! I can’t say enough about how cared for he felt . Selena knows boots, fit, and comfort. This is a service that I thought was completely lost to self serve technology!! We will be buying all our workboots and hunting boots from here in the future! Good customer service and knowledge of the products offered is still alive and well in this store!!
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March 2023 by Chris Symank
Got a pair of red wing boots in May of 2022. Now Feb 2023 and the sole of the boot is completely worn out. Been wearing the same model of boot for 10 years and never had this happen. Boots were $300 and didn't last a year. Went into the store and they told me this is normal and I just needed to buy another $300 pair of boots. This is not acceptable.EDIT:After getting in touch with Redwing and the local store manager we were able to get my boots shipped off for repair. The manager was very friendly and helpful after the incident.
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September 2022 by C Jude
Great place to get boots and good knowledge about your feet, as well! I walked in and she was very engaging and showcased good knowledge about my needs.Going into that store has been my best boot buying experience in Lubbock.Well worth the visit! How to be back again!
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August 2022 by Ismael Martinez
Today I was greeted by Selena. She was nothing short of amazing. I've never had a better shoe shopping experience!
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June 2022 by Eliana Villa
Very friendly and attentive great experience!!
