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February 2024 by jesika white
Excellent service !
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January 2024 by Shannon W
Caring and compassionate. I came into their store at 5:00 pm because my husband injured his back. Kathy offered to let me take the floor model inversion table so that I didn’t have to put it together myself AND helped me load it into my SUV in the freezing rain! She really went above and beyond!
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June 2023 by Tommy Dora
Excellent customer service. Very knowledgeable.
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August 2022 by R J
Best store to buy these products. Excellent service support if anything goes wrong.
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July 2022 by Charles Evans
We have always enjoyed shopping here. We have upgraded our massage chair for newer model here, as technology has advanced over the years. I’ve referred many friends and family to them, for much needed relief from life’s aches and pains. Kathy and Steve are so knowledgeable and a pleasure to business with-I rank them 5+ stars across the board!
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April 2021 by Terry Adkisson
Relax the Back of Lubbock is more than 5 stars! I ordered a zero gravity recliner approximately 2 weeks. Steve (owner) offered me a loaner chair until my order came through. Steve knew I was having back surgery on March 18 and went out of his way to help me before my surgery. He and Kathy (wife) are fantastic people. It is so rare in this day and time to receive exceptional customer service. Steve and Kathy provide that. Now I am planning on buying a massage chair from them after my surgery. Shop local - they are best for all your back needs, as they say, “Relax the Back”.
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February 2021 by Lee Jackson
If you have neck, shoulder or back discomfort this is the place to go. It's like a gadget candy store! I was looking for a neck / shoulder massager for my wife to use. They have everything from massaging chairs to hand held devices and just about anything in between. Plenty of "Sample" items out so you can try them out a little before you buy. I ended up getting a neck / shoulder hot/cold pac that has a soft cover so you don't need to wrap it in a towel. Great selection. My podiatrist sent me there for some insoles to help my aching feet. The owners are great folks who will give you honest advice.
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February 2021 by Noelle Zavala
Store owners are kind and attentive. Allowed me to try multiple cushions before buying. I also decided to purchase a new ergonomic computer chair while I was there and couldn't be happier.
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April 2020 by Wayne Maddox
I was recently searching for a quality pillow for some neck issues that was affecting my sleep. I found Relax The Back and decided to visit. This was the best decision I could have made. The customer service was great as well as the quality of their products. They were so accommodating and expressed real interest in my well being. I would highly recommend Relax The Back and I know I will visit there again.
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February 2020 by Ch2o burrows
Bob & Kathy always express a genuine interest in my needs on each visit. I have purchased multiple types of pillows for back and neck issues from them for sleep and travel. Their congenial approach allows me to describe what I am looking for, and since they know their products so well, they direct me to proportionate sizes, shapes, and densities. I believe customer satisfaction is a priority for them as they offer quality products, do not recommend a purchase just to make a purchase, follow up with a thank you note, and remember me when I return for another purchase. Customer service is outstanding in Lubbock, but Relax the Back is over the top! Jeannie
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February 2020 by Latricia Westbrook
I have been looking for a massager similar to the one the chiropractor uses but his costs over a grand. Relaxus is a double headed massager with heat and cold settings. You can demo in the store to decide if it’s right for you. Love it!!
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November 2019 by Nancy Dipprey
So friendly and helpful plus they keep a history of your purchases! Love my pillow - best pillow I have ever had for my neck and shoulders. The friendly staff helped me find the one that was best for me!
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July 2019 by Debbie Paxton
Great place for Tempurpedic mattresses, massage chairs, zero-gravity chairs, hand-held massagers, pillows, & more. The owners are helpful & willing to go the extra-mile to help their customers. Shop local!!
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July 2019 by Aaron Griffith
Wonderful store with great options to help with back peop and soreness. I found myself having back pain while sitting in my office chair. The gentleman was very helpful with assisting me in my selection of a back cushion. The cushion has really helped me lessen my back pain. Later, in the mail, I received a thank you note from the owners regarding my purchase. It really felt like they cared about me, as a customer, and further reinforces why I like shopping locally.
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July 2019 by Michelle Rodriguez
VERY relaxing!!!
