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June 2024 by Raymond Sneed
Went to Scoggin Dickey to get an estimate for hail damage on my vehicle. They had an outside contractor for paintless dent repair do the estimate. We also had damage to mirrors and taillights that they did not do the estimate on, along with replacing the hood and fenders. We were told that whatever the insurance does not pay for we are responsible for. The adjuster for Scoggin Dickey said that they could do the estimate for the other damage, but that my insurance would just throw it away and that it would then be between us and our insurance company. The adjuster was rude and condescending to us as well. Please please do not go here for any kind of estimate.
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July 2023 by Sebrina Barnett
The customer service at Scoggin Dickey is phenomenal. Everyone I've encountered has been so courteous and helpful. I recommend them to anyone who needs repairs and parts at a decent rate. Now of course with this being a dealership some rates are a lil expensive but they've proven to me that the rate is worth it. Thank you to Toby in parts and thank you to Fabian in the service dept!!!
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April 2023 by Patricia Fisher
Good work but took forever due to parts
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October 2022 by Nicholas Trout
Was trying to get my glass repaired here an had the worst experience ever at a body shop. First I’m told they need the car all to install a basic windshield. Second I’m told the car won’t be started until after lunch. Third I work from 630 until 330 an they can’t do it after 330 which is completely absurd. I was frustrated to say the least seeing as I’ve been waiting a month and a half for this piece of glass to come in so I can have my windshield replaced for them to tell me they need the vehicle for 24 hours so the glass resins an adhesives can cure. This is sad.
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October 2022 by Sadie
My driver window was broken in. Sam did an excellent job at fixing the window. His attention to detail helped spot additional damage done to my vehicle that I hadn't noticed. They were very patient with me and explained everything along the way. I received updates from Sam way before my insurance would call me.Downside: my driver door panel was never set back into place so everytime I drive it sounds like my window is cracked. Also I have trunk cover that is snapped into place by 2 pins and one is damaged so my cover won't stay in place anymore.Services: Painting
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November 2021 by Kristen
My driver window was broken in. Sam did an excellent job at fixing the window. His attention to detail helped spot additional damage done to my vehicle that I hadn't noticed. They were very patient with me and explained everything along the way. I received updates from Sam way before my insurance would call me.
Downside: my driver door panel was never set back into place so everytime I drive it sounds like my window is cracked. Also I have trunk cover that is snapped into place by 2 pins and one is damaged so my cover won't stay in place anymore.
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October 2021 by Vernon Ramsey
Friendly and helpful staff.
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October 2021 by Chuck Waller
So far, so good
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October 2021 by Dicy Brown
Great experience!!!!
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October 2021 by Dawn Rivas
I had my car completely changed to a different color. From a black color to a custom color. Everyone at the collision center are professional, nice, and communicated with me throughout the whole process. They all did a very thorough job, were extremely detailed, and honestwith me! The paint department did an amazing job because they helped bring the color I was thinking out onto my car and it couldn't have been anymore perfect than it is now. Thank you all for your hard work and attention to details!
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October 2021 by Tanya Harris
They are professional, knowledgeable, and accommodating. My new car was rear-ended after visiting from out of town. I knew no one in Lubbock and was having difficulty getting answers through my insurance company. Sam Shelley and Alex were very helpful and alleviated my concerns. They were able to get me in the day I called and were able to give me a detailed estimate with explanations. Despite significant damage to the rear-end, their estimate was extremely reasonable, with the emphasis on making sure I was knowledgeable about the work needed. They gave me time to consider other options without pressuring me. Good work by honest people. Highly recommend.--Dr. Tanya HarrisServices: Painting
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October 2021 by Claudie Williams
I took my car into have hail damage repaired and they have gone out of their way to give me the best customer service. Alex has been keeping me inform about the progress on my car. I would highly recommend to anyone who needs repair. Thanks to Sam and Alex for great customer service you went well over the customer service.Service: Painting
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October 2020 by sarah riggs
Amazing service and very timely. Sam was very helpful through the process and was very willing to work with insurance. Their customer service went above and beyond!
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October 2020 by gerald sutton
Great service
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October 2020 by Guby 187
I was truly surprised to have the results, I received. My truck look so perfect, as if no wreck had happen. Sam is very professional, respectful, and pay attention to detail. The guys that worked on my truck truly seem to have a passion for thier skill, and take pride of thier job. Thier was no over spray, on my windows. "Cant stand that". I am very picky with my truck. I handwash and wax on regular basis. I was given a rental car at thier expense, not some junk, a new Subaru forester, with 350 miles. If I called 100 times a day the phone was answered very courteously. I understand insurance company drag thier feet, so I always take that in consideration, while waiting on my truck. I would like to personally thanks everyone that worked on my truck, including Sam.
