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November 2025 by Claudia Blondin
I won’t be visiting this location again. I came in to pick up an online order and asked the front door lady where to go. The staffer replied, “find a girl to help you,” which wasn’t helpful. After locating someone else, I waited for assistance as she was chatting with her other coworker. The associate clearly saw me, but was super dismissive. Being this is my first online order I didn’t know what to do so I pulled up the app and she asked my name so they could phone someone to bring it. Well apparently it was canceled…after confirming my order was canceled, I asked where to find it in the store. She pointed and said, “over there.” No one was friendly or polite; everyone seemed dismissive, rude and the most important NO ONE was helpful. I walked out and will not return. Zero customer service.
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October 2025 by Zabrina Cattrell
Everyone was so welcoming and helpful. Will be returning.
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September 2025 by Justin Sharp
I am absolutely disgusted with the employees here. My wife calls me, visibly upset because an employee followed her around the store, after she was matching makeup to her skin tone. The employee then not only accuses her of stealing makeup, but continuously harasses her. Keep in mind, she was also wearing a $5,000 purse, and we probably spend at least 5 grand a month here. Will be using all of the points, then canceling the account and only shopping at Ulta. Keep in mind, she was the only non white inside the store. Incident took place September 8th.
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March 2025 by Elijah Farley
Took the wife for professional makeup for her birthday and they treated her like the queen she is. They even helped pick out a perfume. It was out of stock and they shipped it for free and got there in 2 days
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February 2025 by raquel diaz
walked around for almost an hour and no one offered any help.
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January 2025 by Kathleen Collado
Buying make up is such an overwhelming experience for me and Jerri really did make it such a quick and painless experience. She made me look 5 years younger with just 2 products! So pleased with todays experience :)
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January 2025 by Amber Martinez
We love this location!! It's always so well organized and the testers are not messy. The products speak for themselves. The sale associates are super kind. Especially Zoey !!!!! My daughter and her friend went in just browsing as preteens and seeing what products they wanted. Girls just being girls and Zoey was so helpful finding their perfect shades and knowledgeable to the different products . Super kind to give them samples of different items to take home and try out . Very patient with two young girls . ZOEY definitely made their day 100x better!!! Of course mama got to see it first hand and laugh at how the little girls seem to know it all and love the high end make up . But the experience was top notch and all the other sales associates contributed a time or two with helping find products .
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December 2024 by Angela Walla
Great location. Staff was friendly
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July 2024 by Lisenell Smith
Only had one hair brush , which wasn’t what I was looking for. I need one that works for fine curly hair, so I will have less breakage.
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July 2024 by Stefani Thomas
Figured they would carry BareMinerals but they didn't.
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April 2024 by Candace Fletcher
I love that it's finally a free standing store! The ladies here are all friendly and helpful. 10 times better than Ulta. Plus, they carry YSL beauty and its the best brand.
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April 2024 by Adduneihu
Hard to tell if it’s a “nice” store or a “new” store but time will tell. Extremely friendly staff, seriously they were helping people in every nook and cranny. Super busy so be prepared for a line at checkout. We have a nice place now Lubbock, don’t ruin it.
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April 2024 by Lisa Davenport
I shopped here about 3 weeks ago. I was assisted by Sadie. She was extremely knowledgeable and professional. She made excellent recommendations and I absolutely LOVE the products that she recommended! I hope she is there next time I shop. I very much prefer this store over Ulta and will shop here exclusively!
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March 2024 by taylor delucia
All the ladies were very helpful and for checking to see if items were in stock for me. I appreciate the help! Thank you!!
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March 2024 by Sarah Field
I dropped in to find some beauty products. When I inquired about the product I was unable to find, I was told that there may be some in the back, possibly. I could come back on Saturday if I wanted to see if they had the product.There was no offer to go check for the product or assist me further.Was not impressed with the customer service. I ended up at Ulta and found everything I needed. They were very helpful.
