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February 2024 by Brenda Foster
T-Mobile gives outstanding customer service! Very friendly and helpful in helping you make the best choice for you!
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January 2024 by Genevieve Urueta
Brittany is always such a great help! Thank you so much for your help!
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January 2024 by Dee Giordano
If you want my recommendation go see Jorge! He knows his stuff! Jorge explained everything in detailed to me!Very nice and professional! ?
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January 2024 by Barry Bradley
Helpful
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January 2024 by Miss Amy
Staff is rude
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January 2024 by Anthony Duffy
Had excellent service today. John was fast and very knowledgeable.
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January 2024 by Tashay Owens
Oh my gosh Jorge was great! My daughters are getting iPhones for Christmas and he was such a pleasure to work with! I only work with him! Thank you for everything!
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January 2024 by Brent Gage
Jorge was such a huge help today! We were able to go in and do exactly what we wanted to do. Transparent and precise with all the information. Will come back and see him!
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January 2024 by Isabelle Herondale
Sales representative was very unhelpful and insincere. We were promised a free upgrade after 2 years, and now we are told that's not a thing. Cheap phones are not on display, only the newest brand names.
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January 2024 by Erik Medina
Awesome employees who are knowledgeable and friendly. They do need to get some blinds for the windows in the afternoon. The west sun turns the insideinto a sauna.
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December 2023 by Brittney McEwan
Outrageous wait time (1.5 hrs) even when arriving prior to the opening time. Hire more people so you don’t have 11 people sitting in the lobby waiting for assistance, it’s annoying and frustrating. I’d also suggest that the manager actually helps customers rather than walking around the store doing nothing except holding an iPad. I’d give 0 stars if I could so instead I just switched to AT&T.
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December 2023 by Marlo Luevano
If you need a phone, cell service, or any phone accessories PLEASE COME HERE!!! Do you need help with your bill? Everyone in this store is patient and kind. Gavan, Janna, Brittany, Joni, Joseph, John, & Jorge are absolutely AMAZING!!! I was going through something I know they don’t deal with often and they were understanding and patient. They called customer service with me like 3x. They were on my side. Gave me what I needed instead of wanted and explained everything to me 1000x. BEST T-MOBILE STORE IN LUBBOCK HANDS DOWN!!! Thanks
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December 2023 by Elena Artis
Five stars specifically to Dave at T-Mobile on Loop 289. He gave my mom and I one of the best customer service experiences we’ve ever had. He was kind, knowledgeable, patient, listened and made the entire process of upgrading our account and my phone so simple and enjoyable. It was obvious he genuinely cared about serving customers well and we sincerely appreciate it!
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November 2023 by Ashlee Wickenden
Had an amazing experience with upgrading our family’s phones this weekend! Brittany was absolutely fantastic getting our phones switched over even when it turned out to be more complicated than any of us expected. That’s what happens when you got from android to iPhone! She found a plan that ended up saving us money AND gave us more data. Brittany helped walk us through figuring out how to get all of my daughter’s stuff moved over with more storage and stayed on the phone with us while we tried to get the iCloud info downloaded. Joanie ( I think that’s her name) was very nice and helpful as well. The entire team was welcoming and kind when we walked in Friday morning. Which we really appreciated because that’s s not always the welcome you get in a retail establishment the day after a holiday, as soon as they open for the day. I was very nervous when Sprint switched to T-Mobile, but I now have complete confidence in our team at Loop 289. Thanks, y’all!!!
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November 2023 by Julia McMurry
This five-star rating is most specifically for John! He is very knowledgeable! No matter what issue I come in with he knows what to do. He is also up to date on all the new technology. So if you go into the store ask for John! You won't be disappointed!
