Trailer Hitches at U-Haul provides a mix of experiences for customers. Many reviews highlight the quality of hitch installation, although some customers express concerns about communication regarding wait times. Long wait times for trailer pick-up have been noted, with one reviewer mentioning a 45-minute delay despite friendly staff. Customers appreciate the personable and accommodating nature of the employees, especially for those who are handicapped. One reviewer was grateful for the assistance after a long drive, receiving helpful guidance and even refreshments. However, it is advised to check pricing details at the location, as the 800 number may not provide accurate information. Overall, the business has been recognized for its helpful staff, particularly the general manager, who has received commendations for her service and dedication.
Make sure all employees have the training to test trailer connections on the back of a vehicle. On site please and thank you
July 2023
They did a great job installing the hitch. My only complaint was the lack of communication about how long to expect it to take, I couldn't call them directly by phone, and only one guy at the counter despite long line and computer problems
October 2022
Got a great deal on a truck even the first month's rent free storage. Thanks to the supervisor
