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December 2023 by Rebekah orta
Haven’t been in VS in years! Recently I decided to go in to get a new bra. Sadly I wasn’t greeted I was looked at up and down by employees and not one employee offered any type of customer service! So sad how SOME people that work retail can’t even do their job properly. Same issue with the PINK store.
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November 2023 by Izabella pena
I was debating on making this review because i usually have a great experience with this location but i came in for a new bra size and staff were rude not wanting to help pushing me on to other staff. staff measured me incorrectly outside of dressing room in store publicly over my shirt while i was wearing the incorrect size bra i was trying to explain i was wearing wrong size bra that was too big on me and it wouldnt come out correctly the lady told me this is how they measure which didnt make sense because years ago they measured me in dressing room privately over my shirt without bra to give me accurate size that i needed and was very helpful even provided some try on bras to make sure it was my comfortable fit . this time this lady seemed irritated and just wanted to hurry and get it over with and still gave me the wrong size bigger than the wrong size bra i was already wearing it made me feel insecure and ugly or something bc they seemed so annoyed with me made me wonder if it was my looks or if something was wrong with me to be treated differently rather than the other girls that were in the store that they were being more helpful too. i decided to leave feeling awkward and embarrassed. now this review isnt to bash or shame the location just hope they learn for next time every customer should be treated equally.
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July 2023 by Jennifer O'Brien
I wish I could remember the name of the lady that helped me pick out my new multi way bra today. She was very helpful, personable, and hilarious. 5 stars to that fabulous girly!!
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March 2023 by Clay Harris
Don't deliver door dash here... delivered to REINA and she lied and I handed the order to her directly...I guess she is so cheap she can't afford her Chipotle...scandals
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March 2023 by Shari Comer
I really like shopping at pink in the south plains mall. It really a great place .
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February 2023 by Danielle Shultz
The customer service was excellent! I purchased 3 bras that an employee help me pick out. I love all 3 of them. I wish I could remember her name, but she had a great personality, and could tell she loved her job. Made my visit very pleasant fast & easy.:)
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November 2022 by Kimberly Ann J
Great if you are small but if plus sized not much choice if any.
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October 2022 by Cynthia Garcia
Fast and polite sales associate. Made sure to check up on us. Clean and organized store. Lots of great sales!
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June 2022 by Ann N
The employees are both kind and very helpful.
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April 2022 by Cynthia Unruh
Fast and polite sales associate. Made sure to check up on us. Clean and organized store. Lots of great sales!
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February 2022 by cesar flores
Very helpful the girl there devlin was excellent with her greeting and also the suggestions she gave me .the other employes were also very helpful
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January 2022 by c s
First time in a brick and mortar store VS in 3 years. Horrible experience with the associates. Absolutely had no assistance when requesting where to find items that have been a staple for VS for years. Plus absolutely refused to help. If they worked on commission they lost a HUGE purchase from me. Went home and ordered what I wanted since no help in the store to find items. Then order from online was sent half rate bag that items were damaged. Another reason why VS is losing clients and sales over the last decade. Total disappointment and never has my size in stock ever.
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December 2021 by Heather Gentry
Went in to Victoria Secret an when we went to check out I went to find an employee an three employees were all talking in the fragrance. No one was worried they had 2 people waiting to check out.
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September 2021 by J K
This location was in Lubbock, TX and had the great selection as you have come to expect from Victoria's Secret. There are plenty of fragrance, lotions and body washes to choose - difficult decisions to choose one! Pamper yourself at V.S. - you are worth it.
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September 2021 by Janet Gloyd
They need more associates to work the floor
