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March 2024 by Renee R.
I purchased 2 COVID tests yesterday. When I got home, my husband noticed that there was a sticker covering the original expiration date, and the sticker extended the date for the out of date test. My receipt printed out that the return value was $23.99 for each box. However, Walgreens wouldn't let me return the COVID tests. No sign was on the display or shelf indicating that COVID tests are a non returnable item. Do not shop at Walgreens!! The quality and even print out from receipts cannot be trusted. For something as valuable as a COVID test, Walgreens should be sure that the customer is confident in it. I feel scammed with my receipt showing that the tests were returnable and the lack of signage indicating this. Renee Reyes Walgreens at 50th and Slide in Lubbock, Texas
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January 2024 by Aldo Mattison
Pharmacy is absolutely useless now. There's is almost always a problem when I get a prescription refilled - it's either delayed, out of stock, or something wrong with their system that gives me a problem with insurance. And new prescriptions take the entire day, if longer. No longer 24 hours, and the hours when they're actually open are terrible in inconvenient.Always a line of several cars in the drive thru and inside, because they can't bother to staff properly.
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January 2024 by Priscilla Gonzales
AWFUL. Please do NOT use their pharmacy. Waited 30minutes due to a miscommunication error on behalf of the staff. I mentioned I was there for a COVID test, NOT vaccine three separate times and was still given paperwork to sign for a vaccine. Then after uselessly waiting in the lobby they told me "oh well that's through the drive thru not us" so I went to the drive through. Mind you, I scheduled this online through their website we're I qualified for a completely FREE test, so tell me why they try to charge me $20 for my test because "all of our free tests expired and from what we know of so did all of the Walgreens locations in Lubbock" So, because they advertised something they didn't have I now have to pay $20 out of pocket ON TOP OF wasting 30minutes of my time plus the 20 I spent in the drive through. They waved the fee only after I asked for a manager and waited even longer for assistance. PLEASE, do not waste your time here.
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January 2024 by ChulaGKcuzz Gonzales
Always nice people... never have to wait in line to long.
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January 2024 by Winter Grimm
Walgreen's is exactly what you think it is and what they advertise. The pharmacy staff is helpful and kind. They stock a multitude of items from grocery to toys and gift wrapping. Their rewards program and app are very useful, the coupons are great! Sometimes there is a wait to check out (be it at the pharmacy or the front) but the cashiers are always friendly and polite and never fail to remind me to enter my rewards number and offer me whatever cashback I have available. They're just around the corner and it's quite convenient when one of our kiddos needs medicine or we need milk or something quickly.
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January 2024 by Pilar Martinez
0pppppppppppppppppppp
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January 2024 by Lester Holt
Walgreens is useless how can you have a 24 hr pharmacy when your lucky it's open a solid 12 they are as bad as CVS at this point ... Using COVID protocol as a piss poor excuse to not be open because they can't hire a qualified pharmacist...
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December 2023 by David Baldwin / Morales
Wow smh... what a day I had at my favorite pharmacy today on 50th and slide .. first I had a lady answered my call and I never been so confused in my life bless her heart I couldn't understand her she definitely didn't understand me it was like pulling teeth for only 4 refilled medication to be picked up at 10 am .. I call back again and begged a gentleman who answered to please please get me a pharmacist on the phone that is standing at 50th and slide and thankfully he put me through to Brooke who answered with the most sweetest calming voice and my heart rate came down and also blood presure came down .. I said sweetheart please tell me you are in that pharmacy and this was 230 and I been back and forth all day again this month for years its always some kind of hold up , mess up something going wrong but after talking with a professional finally miss brooke and she helped me get everything back in order all 13 of them lol.. I happen to let this lady know how much she really helped me health wise .. now that's the kind of professional people I'm use to working with in medical field as a nurse of 25 yrs in georgia my home State and Brooke just so happened to live close to my hometown and it was awesome to have someone like her and not rush people and I also was impressed that she listened to me no interrupt just don't see a lot people to listen but I want to say thank you sweetheart you saved a life today and I wish you so much luck in the future here in Lubbock Texas your gonna be great and maybe become a public figure represent walgreens on billboards, magazine, comercial and posters you never know it happened to me be blessed as a public figure as voted most positive nurse by the public south georgia and north Florida region... Doing a great job like Brooke and I don't won't to leave out my pharmacist David that has helped me every month since 2013 .. please please honor these professionals that they are and deserve to be acknowledged... Thank you everyone ?
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November 2023 by M L
Another Walgreens did not have the prescription my infant needs to breathe well through the night. They received the prescription in the morning, never called me to tell me they did not have it in stock. I went there late afternoon; they sent the prescription to this location because the staff here confirmed they had the meds and would call when they are filled. I made sure they knew we needed the meds for the night. They did not fill the prescription. Scary night ahead. Never using Walgreens Pharmacies again. Not able to fill a prescription? No problem. But let your customers know. They have now triple-checked and confirmed that I am enrolled in text messages. after trying to blame me for the difficulties. I have gotten them before. But no communication on this prescription.
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October 2023 by Randy Lopez Antczak
Terrible phone etiquette at the pharmacy! I was told by a pharmacist that they couldn’t help me and only a pharmacy tech could. Then I waited twenty minutes on hold and someone picks up the call and then immediately hangs up. So I call back and wait another half hour. An hour later I get helped and the pharmacy tech is sarcastic and rude. If you hate your job so much go somewhere else! Stop treating people like this. This isn’t a one time occurrence with rude employees at this pharmacy.
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October 2023 by Yvette Arnold
10/2/23 Late morning..Waited 20 minutes in drive through to be told I had to come in for a box of allergy meds. So I drove around and went in. Was standing at pharmacy counter when the same girl that had told me I had to come in, walked by and slid the box of allergy pills down the counter and kept on walking. She could just as easily have handed the box to me and maybe offered to check me out, as I was the only person standing there. But she was on her power trip.This is the epitome of arrogant customer service that is rampant in today's world.She's a fairly young white girl with short dark hair, that's all I remember about her. She should be fired or put in position away from customer service.I'm 80 years old and cannot believe the lack of respect from young people that occurs nowdays. Thankfully, I still have a choice of where to shop.I'll never visit this location again.
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September 2023 by Jan P.
We reserved appointments for Covid and flu shots at this location this week. Although the personnel were kind and accommodating, the store was filthy. There was debris all around the entrance. The floors were littered, and everywhere around the pharmacy could not have been cleaned in recent weeks. The counter and computers were covered with dust and trash. The floor of the room where the shots were given was littered, and the chairs were literally disintegrating. I will not schedule vaccines at this location again! Had we not already had appointments in a time crunch, I would have walked away. Walgreens you can do better!
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September 2023 by Alee Lee
Love the night crew at this walgreens !! Any night of the week it doesnt matter, every employee on any given night has so far always been helpful.
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September 2023 by Taylon Holman
I tried to get hair dye because it showed on sale for 10.99 on most of all of them and I didn’t have enough barely so I offered kindly to put it back and guy working took it from me all rude. He needs manners!!!!! Glad I didn’t get the hair dye after all
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July 2023 by Dustin Ross
Their pharmacy is not open 24 hours and the employee I asked about it just laughed and said nope, they are closed.