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January 2024 by Shellie V.
This is the Worst dam bank in town!!!!!!! Everything is so difficult their attitudes are shit and they don't care and won't help you this branch makes me hate this bank so much but who has time to go all the way downtown
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August 2021 by Eric B.
Horrible bank and tellers Teller got my deposit book wet and didn't tell me
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March 2021 by Car S.
If you are looking for a Bank don't use this one trust me just Don't they have the worst customer service remember I warned you!!
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February 2021 by Warren C.
Wells Fargo in Lubbock Texas makes banking so inconvenient it's become a hassle banking with them in my home town but not ANYWHERE else in the states! Get yo sh!t together!
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August 2019 by Ricky R.
Better than any other bank out there. I'd suggest them over anyone, seriously. Their online is a breeze and up to date. Im really glad I made the switch
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May 2019 by Justin H.
I recommend that u don't any of their branches I was treated very poorly and customer service is everything yet they treated me like a second class citizen on their 82nd st branch especially this branch has not done anything wrong to me yet but I will never be a customer of any branch of Wells Fargo Bank because how I was treated Wells Fargo sucks and I hope they read this and overhaul their entire staff at the 82nd location how many bad reviews dose a business need to get before they make som changes!? If I could leave zero stars I would!
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February 2019 by Arlett T.
I have been with Wells Fargo Bank for many years and while their service in the bank is fantastic, I am extremely disappointed that I cannot access my account on line and there is no support with their 2nd outage in one week and NO PHONE SUPPORT! Unbelievable! Their on-line banking has been down for more than 24 hours and there are no directions to go anywhere or do anything. I don't know anyone who does not bank on line now days. We have 8 accounts at this bank and are looking for a bank we can count on that has a back up emergency plan for a situation like this they can support.
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December 2018 by Sarah S.
A nice bank. They have greeters and the bankers are friendly. They make sure to take care of the reason for the visit.
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December 2018 by Victoria F.
If I could give them zero stars I would. Lubbock gets a snow storm and my husband and I venture out as we had a little of an emergency situation. We are walking in and the manager yells out "we don't open til 10!" Keep in mind it's 9:48... 12 minutes from them opening. He made us sit in our car for 10 minutes before coming in. How's that for customer service in a blizzard? You guys suck! DO not use this branch. They are so rude
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April 2017 by Jan S.
Twice recently I've contacted this branch regarding a rather complex issue. Although the first person was unable to assist me, she knew who could. This was a relief in itself since I was dreading being told to call an 800#. I don't hear well and phones can be difficult. I contacted the person I was referred to and he was both patient and helpful. When I needed more information a few days later, I was again treated with the utmost courtesy by Danny. Also my initial contact person (Pam?) called the next day to verify I had received the assistance I needed. I have accounts with multiple banks and the service and online banking at Wells Fargo has out done them all! Thanks!
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September 2016 by Adrian Ramirez
Quick and fast
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June 2015 by Eric T.
I gave this WF a second chance two years after I said that I would more than likely never return due to a bad experience with a member of management. While this location is certainly one of the busier branches within the city, I'm starting to see a bit of a pattern due that is consistent with my prior experience. THE GOOD: Customer service here is quite good, I'll admit. It is a pleasant sight to see a banker greet you at the door and offer assistance, despite a long line forming for the tellers. The tellers themselves always seem to have positive attitudes as well. A good plus for this branch is that there always seems to be a pot of fresh coffee available for its members. For these aspects alone, I would easily rate this branch 4-5 stars. THE BAD: I'm really not sure what to say when it comes to members of management. While I do not doubt their competence, I give pause in wondering about their assertiveness as well as willingness to assist the members with complex situations that involve loans and other finances. This goes beyond a checking/savings account issue, which any member can handle. If you have a title of branch manager of vice president, my expectation level is higher when it comes down to offering valid & reasonable banking solutions instead of offering a telephone number for a service that will refer you back to the branch anyway. This aspect really, really puzzles me, as well as disappoints. As it stands, I had to go into my home branch within Fort Worth the following day, of which a branch manager resolved my issue within 30 minutes and did not refer me to a 1-800 #. For these aspects of branch management, I would have to give 2-3 stars. Altogether, I would say that the 90% of the employees at this branch are great. Yet the remaining 10% that are in positions of higher responsibility really are questionable in their willingness to offer financial solutions. For excellent customer service with checking/savings account transactions, I would come to this branch. However, for financial resolutions that require management intervention on anything other, I would more than likely consider another location in Lubbock.
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April 2011 by Dawn R.
Wells Fargo has been my bank for almost 20 years! Love it! This branch is great! Anita Blakey is my favorite banker!!
