-
May 2023 by Brian S.
poor customer service long wait for my order when I asked about I was told 5 more minutes they where waiting on my egg rolls to bad they gave my egg roll to their friends that came in 10 minutes after I ordered my food
-
April 2023 by Randall K.
Within two minutes of entering the store, we were greeted by a very friendly employee named Sarah who immediately helped me find a light bulb that I was looking for.We then walked around looking for another item and ran into her again, at which point she asked if she could help us find something else. I told her what I needed, and she immediately took us to it.It's sad that in some stores customer service has gone downhill so much that employees will walk right over you and not say a word to you. I'm thankful to find a store where old-fashioned customer service is still in place and going strong.I hope Sarah gets a raise in pay soon.
-
October 2022 by 21 H.
The clerk with long hair and glasses is super disrespectful and unaware. He has no idea what he is talking about or what is going on. He looks like he was super high. Nice employment Food King!
-
June 2022 by Jean A.
I really liked Food King when it first opened. The prices were reasonable and sometimes pretty low. But now i was really disappointed today. I had 95 dollars and was trying to budget. But instead i walked out with very little food and a 8.95 surcharge. The prices were high and still got charged another 10% surcharge on my food. Sadly I had to leave half of my groceries behind... I will now only shop there if its only one or two items. Like Milk or bread....
-
March 2022 by Chance B.
Doesn't matter which food king you go to because they all suck. There's never enough of what you need, shelves look wiped out like Walmart, customer service gets worse and worse, the floors are always dirty and the produce always looks terrible. Then a few days ago I wanted to bbq. Thought I'd got to a local food king and get some chicken leg quarters. I just wanted 2 and they tell me they're out. I see the 10 lb bag and suggested they can open that up to sell me the 2 I need and the rest can be sold individually for more profit on there own behalf. Instead I was told no. The only upside is they're cheap beer prices.
-
February 2022 by Caleb T.
Prices are just as high as Walmart on the shelf plus they add a %10 fee. Might as well go to Walmart.
-
August 2020 by Bob S.
The Food King on 19th Street has to be the worst grocery store in town. The prices are decent if they actually have the product but it seems to be an issue every week (even before covid). The employees rarely engage customers and are constantly on their phones, even at the register when they are scanning your groceries!! Many of the employees are very unfriendly and don't help when you actually can find them. Also, if you have any customer service complaints call the corporate office, don't waste your time telling the store manager because she sets the tone for the customer service. Example: I asked an employee where a sale item was, they just shrugged their shoulders and said "don't know" as they walked by staring at the floor, so I asked the customer service worker if I could speak to the store manager because that's just plain unprofessional. When she got up there about 10 minutes later, her first question was "well, did you speak loud enough for them to hear what you said?". I told her yes and she rolled her eyes and said "well not everyone knows where everything is" and then asked "is that it?" And sighed very loudly as she walked off shaking her head. The customer service worker looked horrified and apologized profusely for her bosses behavior. I also would recommend going to another store for produce and meat especially. Without even trying, you can find at least a dozen moldy and leaking produce items on the shelf and the overall quality of the produce leaves a lot to be desired. The meat market always has a smell to it and the beef in the market doesn't have nearly the same color as quality meats and is very dry. Also, many times the chicken they get is awful. I've returned chicken 4 times in the last 3 months because it smelled putrid and was slimy but was "freshly cut that day". Unless you need to run in for something fast, I wouldn't waste your time, patience, or money on this store.
-
June 2020 by Ihatesjws T.
Awful. Simply awful. The few times I have been in this store, I have been far from impressed from the cleanliness. Tonight was my final visit--possibly ever--to this store. Ever. The men's restroom is a pig sty. Soiled paper towels on the ground. A funny smell. Trash strewn in various spots around the restroom. And then, when I buy myself a bottled drink, I tell the front desk people about this. They look at me like I have no idea what I'm talking about. If I could give this store minus stars, I would. This used to be a Lowe's years ago, and it was a Furr's Supermarkets until about 1990 or so. Roy Furr must be turning over in his grave knowing that a former Furr's Supermarkets location is in that poor a condition. And then we wonder why COVID-19 cases are on the rise? Disgraceful. If you shop at Food King, shop the one at 82nd and Boston if you don't care about cleanliness.
-
June 2020 by Big Boys L.
I like shopping here they have great prices and hardware items which i like because im always doing and making something and passing by the the garden section reminds me of anything i might of forgot so its great i would rate a 5 but i recently had a bad encounter with one of the workers from there he was literally the rudes guy i have delt with and as someone who used to work in a grocery store as crew leader we always made sure the customers had help and that they where greeted always but not here seems like the workers dont have any consequences if they talk back or give you dirty looks or if all they do is walk around talking which is what this specific individual did i was shopping and was heading down the isle where they have the noodles and i said excuse me to one of the workers because i was attempting to go across the other isle but he had half of it blocked so when i said that he just looked at me while he kept on talking to one of his buddies or worker and completely ignored me so i went through since there was some space to pass but i said excuse me so he could move the supplies so i wouldn't knock anything down so since he ignored me i went through and moved it my self and as i did that once i passed him he lifted the box and slammed it on the floor behind me as i walked again i don't know why he did so but he did after that he was seen just walking around with one of the workers off there shift even one of the cashiers made a remark on how lazy he was so i put a complaint and till this day i have been ignored and he continues to work there doing nothing honestly if it where up to me he would not have a job especially with the way he is but im sure he has done it to multiple people and sooner or later he will pay for the consequences as well as time theft which is what he is doing every time he decides to walk around talking with his coworkers or friends
-
December 2018 by Jeanette A.
FOOD KING IS HOLDING $100 ON MY BANK ACCOUNT. I stopped Saturday morning, December 22, 8:30am, at the Food King Gas on 19th Street in Lubbock, Texas to just get enough gas to be sure I would not run low. I did not have cash with me so I used my debit card for $5.00 of gas. When I got home and checked my bank account later than day I found they had charged the $5.00 gas PLUS PUT A HOLD OF $100 ON MY ACCOUNT. I talked to the manager and she was very dismissive and said it should drop off in 24 hours. It has now been two days and the $100 is still on my account. My only income is social security so I will not have a deposit until January. I keep my account carefully all the time and schedule all my payments so I know they are covered. However, now I have two payments that will be presented for payment and I do not have money in my account to cover them. I will not use FOOD KING for gas again, and may not use the grocery store since the manager was not at all helpful and did not care.
-
August 2018 by Emayie L.
I am a shopper for a grocery delivery service. I was pinged with an order tonight from the Food King on Slide Rd. I shopped the items and went into checkout. My card kept getting declined. I asked the cashier to suspend the transaction so I could call the company and see why the card was declining. She was adamant on running it through 'one more time'. She ran it a total of 4 times. Even after I told her it wouldn't matter how many times it was ran. I kept asking her to suspend the transaction and she said they couldn't do that at that store. She cancelled out the whole order. I pulled to the side of her register and called the company I was working for. They wanted to compare the prices from what they had on their end against the store prices to find the discrepancy. We did that as she rang everything back up. So, for some reason the initial transaction was ran for a whole $40 more than the second transaction. I asked her why and she said I must've put some items back.. I never left her register folks.. It was a customers order, why would I undo my own work in shopping it. She seriously screwed my shopping time with this b.s. also. I don't know why the extra $40 but that was the only reason the card was declined. All that hassle for something that was snuck onto the grocery total.
-
July 2018 by Gassiott G.
Great place to shop........................................ Friendly people Fast Service...........................
