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September 2024 by Karsyn Parker
We were making a long trip through Texas and we’re having issues with our trucks DEF system, we got stuck in limp mode and couldn’t go over 65 anymore. Rocky and the crew at wrench em were so kind and checked out our truck right when we brought it in and were able to diagnose the issue in the system. They were great and gave us all the info and didn’t pressure us into any decisions of what to get done, but let us make our mind up based on all the info. They ended up changing some sensors and put in a new pump and the rig is back up and running! Everyone there was so nice and understanding of the hurry we were in. The people here felt genuine and trustworthy and we are grateful for their help! :)
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August 2024 by Matt S
Erin and Rocky are the absolute best. We went to a different mechanic that kept our vehicle for 6 weeks, and returned car in worse shape. We were referred to Wrench Em and they were amazing. Answered all of our calls and texts and made sure the vehicle was perfect before allowing us to pick it up. Hope to not be a regular, but will definitely go back for any future needs. HIGHLY recommend them for all auto repair needs!!
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August 2024 by Gene Fleming
I left my 2013 Ford Escape with them overnight for a broken sway bar and a busted tire bearing. They were very communicative about what the repair would cost and what they’d check for, and even called around to other part vendors to see if they could get them in faster so I could make it into work on time.
I received a call the night I dropped it off, saying that it would be done the next day, and it has never driven smoother. They even reattached my under-shield, which had fallen off a while ago.
All together, an absolutely excellent experience and I will definitely be taking my car here if it has any problems in the future.
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June 2024 by John
Helped when I was broke down across the road with a bad fuse had me on the road again in 20min. Great place!
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June 2024 by Cameron Slaugh
Great people great service I will definitely return for anything my truck needs
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April 2024 by OurFulltimeAdventure LLC
Called from over 5 hours away and Rocky was super helpful. Was buying a truck in the area and wanted him to go through the truck.
Got the truck in same day and he went through it and found a few things to be fixed and went ahead and fixed them before I bought the truck.
Super easy to work with, fair pricing, knowledgeable and good at communicating too.
10/10 would recommend
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April 2024 by Mark Morgan
By far the best mechanic shop I have dealt with in many years. I showed up with an issue and being from out of town that immediately helped me so I could get back in the road. Rocky is very knowledgeable and pricing was really fair. Isiah was the mechanic that did most of the work and he was phenomenal. Everyone there was very professional and courteous. I highly recommend Wrench ‘Em! Hands down top notch establishment!!
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March 2024 by C F
First time going here. Really appreciate the service, and the prices. Will be going back for any auto needs
I can trust these guys
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December 2023 by Kris Russell
If you are in need of an honest and trustworthy mechanic/shop for your diesel, look no further!A truly refreshing experience. Brought my husband’s f250 in for what was thought to be the start of transmission issues. When we got the call later that day, we were ready for bad news. Instead, Rocky informed us it was an issue between the computer and a tune being run. He told us what needed to be done and if that didn’t work, where to take. In addition, he gave us a printout of the diagnostics he ran. It showed other non critical issues that could be addressed by my husband.We expected to pay at least a diagnostic fee but they did not charge us because they said they didn’t fix it. Definitely a mechanic with integrity.
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November 2023 by Lyz Adell
I had such a good experience here! I called up and spoke with Rocky about getting my car fixed and he said to bring it in 1st thing in the morning. I got there bright and early and they started working on my car right away. They had it fixed up so quickly! Erin and Rocky were so friendly and helpful. They explained everything they were doing and why they were doing it. I will be using them for all my auto needs from here on out! :)
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October 2023 by Courtney Roper
Great service. Great work. Friendly. Helpful. Reliable. Great experience.
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October 2023 by Tracy Ray
Honest place!
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October 2023 by Mountain Life
Called answered all my questions thanks!
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October 2023 by Microtan
If you're shopping for a diesel tech you can quit now. Just call them. You won't find a better team anywhere. Lubbock is lucky to have them.My name is Alan and I am from Illinois. The short version is I was in a bind 14 hours from home and these kind folks did everything they could to get me back on the road, and I will never forget it. They could have told me no, but they jumped in with both feet to get me going. I will never forget what they did for me and how professional they are. If I lived closer they would get every ounce of my business.Long version, I was on my way to Lubbock from Sweetwater on a Wednesday and my truck gives a message I have 150 miles before it goes into limp mode, which means no more than 5 mph. It's a fairly new truck so I go to the Dodge dealer first and they told me me what I expected to hear, we can get it in a week from now. Rocky at Wrench'em did the exact opposite.My sons wedding festivities were to begin in illinois on Friday evening, I was pulling a 16' refrigerated trailer and had no other options, I was panicking. They jumped right on the faulty DEF injector, fought through obstacles the whole way.I made it back home an hour before the festivities began. I don't know how to thank all of the wonderful folks at Wrench'em properly. You are in very good hands at Wrench'em so quit searching.Services: Engine repair
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July 2023 by Michael Allen
My daughter was in town from Kansas City, Missouri, and enrolling at Texas Tech University. Her car overheated and went into reduced power mode. Obviously, it wasn’t going to be driven back to Kansas City anytime soon, and I read Google reviews of auto repair shops near Texas Tech, and wrench Em came up with the highest rating. I called Rocky and his wife. We had the vehicle towed at a very reasonable rate to their shop, they diagnosed it as a pretty extensive internal engine water pump and timing chain assembly repair. I then travel down to Lubbock to pick my daughter and wife up, as we left the car with Wrench Em. Within a few days, Rocky contacted us with the cost estimate for the repair. Based on what I googled about the said repair as far as parts and labor hours to complete it, It was very fair and reasonable and told him to proceed. Very long story short a week or so later we drove back to Lubbock, stayed overnight pick the car up and drove it straight back to Kansas City with absolutely no issues. 11 hours, in temperatures of around 100-107 the entire way home. I would highly recommend Wrench Em! Very upfront and honest, hands down quality work! The Allen’s KCMOService: Engine repair
