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December 2023 by Kris Russell
If you are in need of an honest and trustworthy mechanic/shop for your diesel, look no further!A truly refreshing experience. Brought my husband’s f250 in for what was thought to be the start of transmission issues. When we got the call later that day, we were ready for bad news. Instead, Rocky informed us it was an issue between the computer and a tune being run. He told us what needed to be done and if that didn’t work, where to take. In addition, he gave us a printout of the diagnostics he ran. It showed other non critical issues that could be addressed by my husband.We expected to pay at least a diagnostic fee but they did not charge us because they said they didn’t fix it. Definitely a mechanic with integrity.
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November 2023 by Lyz Adell
I had such a good experience here! I called up and spoke with Rocky about getting my car fixed and he said to bring it in 1st thing in the morning. I got there bright and early and they started working on my car right away. They had it fixed up so quickly! Erin and Rocky were so friendly and helpful. They explained everything they were doing and why they were doing it. I will be using them for all my auto needs from here on out! :)
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October 2023 by Microtan
If you're shopping for a diesel tech you can quit now. Just call them. You won't find a better team anywhere. Lubbock is lucky to have them.My name is Alan and I am from Illinois. The short version is I was in a bind 14 hours from home and these kind folks did everything they could to get me back on the road, and I will never forget it. They could have told me no, but they jumped in with both feet to get me going. I will never forget what they did for me and how professional they are. If I lived closer they would get every ounce of my business.Long version, I was on my way to Lubbock from Sweetwater on a Wednesday and my truck gives a message I have 150 miles before it goes into limp mode, which means no more than 5 mph. It's a fairly new truck so I go to the Dodge dealer first and they told me me what I expected to hear, we can get it in a week from now. Rocky at Wrench'em did the exact opposite.My sons wedding festivities were to begin in illinois on Friday evening, I was pulling a 16' refrigerated trailer and had no other options, I was panicking. They jumped right on the faulty DEF injector, fought through obstacles the whole way.I made it back home an hour before the festivities began. I don't know how to thank all of the wonderful folks at Wrench'em properly. You are in very good hands at Wrench'em so quit searching.Services: Engine repair
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July 2023 by Michael Allen
My daughter was in town from Kansas City, Missouri, and enrolling at Texas Tech University. Her car overheated and went into reduced power mode. Obviously, it wasn’t going to be driven back to Kansas City anytime soon, and I read Google reviews of auto repair shops near Texas Tech, and wrench Em came up with the highest rating. I called Rocky and his wife. We had the vehicle towed at a very reasonable rate to their shop, they diagnosed it as a pretty extensive internal engine water pump and timing chain assembly repair. I then travel down to Lubbock to pick my daughter and wife up, as we left the car with Wrench Em. Within a few days, Rocky contacted us with the cost estimate for the repair. Based on what I googled about the said repair as far as parts and labor hours to complete it, It was very fair and reasonable and told him to proceed. Very long story short a week or so later we drove back to Lubbock, stayed overnight pick the car up and drove it straight back to Kansas City with absolutely no issues. 11 hours, in temperatures of around 100-107 the entire way home. I would highly recommend Wrench Em! Very upfront and honest, hands down quality work! The Allen’s KCMOService: Engine repair
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July 2023 by Johnny McDonald
I was looking for a diesel mechanic and found rocky and his business,I highly recommend him and his team for any diesel repair.
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June 2023 by Henry
First of all, I don’t ever take the time to leave reviews for anyone, anywhere. But Rocky and his wife deserve this one! TAKE YOUR POWERSTROKE HERE PERIOD. Communication 10/10 Above and beyond service 10/10. They got me out of a bind and opened up a bay just for me after randomly calling them on a Friday morning! Just talk to them they will fix you up! WRENCH ‘EM!Services: General repairs & maintenance
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June 2023 by Savannah Jones
Everyone here is so kind and helpful! My husband and I have both had great experiences taking our cars here. They go above and beyond to find what needs to be fixed, and to fix the car at the best price they can. We really feel like they care about us and they know what they're doing. I will be taking my car here from now on!
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June 2023 by Bayleigh Fisher
These guys were amazing! My car was making an awful sound. They immediately took it back and fixed the issue in a matter of 2 hours. Highly recommended. Great staff!Service: General repairs & maintenance
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May 2023 by Samuel “Baby Bull” Hellem
I’m new to town and was in need of a mechanic for my Diesel, and I didn’t regret it for a second. Rocky and his team put together a game plan with the exhaust system that I brought with me to have installed along with a couple other repairs, and executed it perfectly. Rocky had great communication with me throughout the whole process to help determine the direction we wanted to go to get the job done. Definitely will be coming back for consistent maintenance as well as looking into bringing a fleet of trucks for maintenance as well.Services: Electrical repair
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April 2023 by Adam Cowan
Got me in and out for a throttle body replacement From the first phone call to leaving with my truck in 2 hours. Friendly staff.
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April 2023 by Toni Jennings
Great customer service! They looked at my vehicle and gave me a very honest diagnosis on the car. Very friendly. Did great work
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March 2023 by Janice V Fowler
Excellent service!!’ Great people. We are from out of town and they got us back on the road quick! Highly recommend.
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February 2023 by David Petersen
I broke down in Lubbock while passing through. Rocky and his staff went above and beyond all expectations to get my truck repaired so I could continue my travels. Very knowledgeable and prices were very reasonable. Best shop in town, I don't think anyone could do better.Service: Auto engine diagnostic
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January 2023 by Heidi S
I'm so glad we found Wrench 'Em Auto.... They are one of the most honest, dependable, and reasonable priced mechanics around.Service: Auto maintenance
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January 2023 by Whitney Teague
This is my second experience with this business, amazing service! They go above and beyond for their customers to get you the best price possible! Very honest, sincere people that truly care! ? Highly recommend!Services: Steering & suspension repair
