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December 2023 by Renee Bailey
A&B went above and beyond to fix my Scion XB. Even though my car has almost 300,000 miles on it, they treated me and my car with care and respect. They were up front about the difficulties we might run into as far as the repair costing more than the value of my XB. A big thank you to them for being able to repair it!!
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November 2023 by Charles Goodwin
Fast Excellent Service! Was Truly Satisfied with their workmanship!
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August 2023 by Ashley Mitchell
Service was excellent.I needed to replace my mirror on a 2015 Kia optima, in one week I had the part and a fixed car! Really appreciate the speedy service and nice people they have working there.
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July 2023 by Shane Allman
A & B did a fantastic job on my daughters vehicle. The paint color was spot on perfect, the customer service was great, Patrick’s communication from start to finish top notch, and his knowledge of what we were facing and what to expect was reassuring. I highly recommend A & B!Services: Painting
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July 2023 by Randy Tomlinson
I cannot say enough about A&B and the people who work there. They go above and beyond what is asked of them and their work is without doubt some of the best I have seen. The experience of being rear ended was something I will not soon forget but the scars on my truck are gone thanks to A&B. Highly recommend!!!Services: Painting
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February 2023 by Kevin Huang
For reference, I live in Houston and I would 100% make the drive to see A&B again.Got in an accident during a road trip, they stayed after-hours to receive my car, and it was the smoothest process with constant and relative updates when needed. With it being the holidays, Patrick called his contacts at the local Enterprise and they quite literally saved my road trip.The car repairs were done so quickly and efficiently, and it even looked better than before the accident somehow. They only used quality parts and even helped me upgrade the grill based on my desires, but warned me of anything that could come up. As soon as the parts came in, they worked on it. Great customer service all around (special thanks to Patrick, Hannah, and Cassidy), and they explained everything so clearly. Being an out-of-towner, it really felt like I was family the way that they treated me. They even followed up to ensure everything was fine, which it was thanks to them and the meticulous detail they put in their work.Couldn’t recommend them enough! Patrick, you’re invited to my wedding!
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January 2023 by Dwayne Buffington
These guys do outstanding work. They did repairs on my truck and took care of all the insurance paperwork. My truck now looks new again. I recommend A&B over any other shop around. Friendly and very helpful staff. Truck was actually finished before the original estimated date.Services: Painting
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August 2022 by Aaron Diggens
This may be a little long winded but it is worth the time. Someone hit my kid's car from behind and we needed a place to go. I searched all around Lufkin and most places either wouldn't respond or want to deal with the insurance company of the person that hit her. A&B agreed to do the work and help with the insurance company. After a few days I was informed by the insurance company that the car was totaled. I contacted A&B and they got me in quickly to take the remaining items out of the car and I signed it over to them. At this point I thought I was done with them. However, the insurance company tried to mess me over and blame A&B. I stopped back down and asked about what was going on and the owner took the time to explain their billing, what was going on and assured me they would get to the bottom of the issue. The insurance company called me a few days later to reimburse me a little more but I was still out a lot of money for the charges they refused to cover. Keep in mind this is not my insurance company, it is the one who hit my daughter's car. I called A&B with the insurance update and they fought with the insurance company again on my behalf. A&B made sure I received the whole amount due for the car. They stuck with me to the end and went to bat for me when they could have left it alone. While I can't speak personally to their repair work, I can speak of their customer care. Any company willing to put their reputation and money on the line for a customer the way they did for me is well worth it. I can't say Thank You enough.Service: Body & Trim
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August 2022 by A Diggens
This may be a little long winded but it is worth the time. Someone hit my kid's car from behind and we needed a place to go. I searched all around Lufkin and most places either wouldn't respond or want to deal with the insurance company of the person that hit her. A&B agreed to do the work and help with the insurance company. After a few days I was informed by the insurance company that the car was totaled. I contacted A&B and they got me in quickly to take the remaining items out of the car and I signed it over to them. At this point I thought I was done with them. However, the insurance company tried to mess me over and blame A&B. I stopped back down and asked about what was going on and the owner took the time to explain their billing, what was going on and assured me they would get to the bottom of the issue. The insurance company called me a few days later to reimburse me a little more but I was still out a lot of money for the charges they refused to cover. Keep in mind this is not my insurance company, it is the one who hit my daughter's car. I called A&B with the insurance update and they fought with the insurance company again on my behalf. A&B made sure I received the whole amount due for the car. They stuck with me to the end and went to bat for me when they could have left it alone. While I can't speak personally to their repair work, I can speak of their customer care. Any company willing to put their reputation and money on the line for a customer the way they did for me is well worth it. I can't say Thank You enough!
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August 2022 by Aaron D.
This may be a little long winded but it is worth the time. Someone hit my kid's car from behind and we needed a place to go. I searched all around Lufkin and most places either wouldn't respond or want to deal with the insurance company of the person that hit her. A&B agreed to do the work and help with the insurance company. After a few days I was informed by the insurance company that the car was totaled. I contacted A&B and they got me in quickly to take the remaining items out of the car and I signed it over to them. At this point I thought I was done with them. However, the insurance company tried to mess me over and blame A&B. I stopped back down and asked about what was going on and the owner took the time to explain their billing, what was going on and assured me they would get to the bottom of the issue. The insurance company called me a few days later to reimburse me a little more but I was still out a lot of money for the charges they refused to cover. Keep in mind this is not my insurance company, it is the one who hit my daughter's car. I called A&B with the insurance update and they fought with the insurance company again on my behalf. A&B made sure I received the whole amount due for the car. They stuck with me to the end and went to bat for me when they could have left it alone. While I can't speak personally to their repair work, I can speak of their customer care. Any company willing to put their reputation and money on the line for a customer the way they did for me is well worth it. I can't say Thank You enough.
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August 2022 by Mia Strong
Customer service was great, Hannah talked to me on the phone and she was very kind and helpful
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July 2022 by Heather McGuire
Hands down the best body shop in or around Lufkin. My whole family uses A&B and they never disappoint. Highly recommend.
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December 2021 by Cheryl Spruill
Would give them 10 stars if possible. The staff from Cassidy at the front desk to repair crew are absolutely the best. Highly recommend their services.
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December 2021 by Alisha Johnson
A&B Body shop has been the friendlest since as far back as 1990 or better....there work is awesome and prompte....so keep it up all of u guys and gals....i will be back...only if my car has a boo-boo....see ya then...thank yall
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December 2021 by Gary
Great they took care of my rental vehicle and made my truck look like new again,many thanks
