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May 2023 by Donald Curtis
Went through drive-through to cash a check the teller was very helpful
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May 2021 by yessy Diaz
Friendly service all the time
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February 2021 by Trey Crosby
I absolutely love all my bankers at Austin Bank in Lufkin!!!!
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January 2021 by Gentry Wilkerson
Friendliest bank & most personable bank manager I've ever dealt with.
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October 2020 by Teresa Waggoner
I can't speak a bad word of Austin Bank. Terry & Sandra just took care of me today very quickly - & it was my fault. ?
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July 2020 by Jon Anderson
I have dealt with these folks for years and have always found them to be professional and friendly. I feel welcome there. I would recommend them to anyone.
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June 2020 by Bryan White
Worst bank ever they charge $20 to transfer money I moved they refused to give me a bank card I called today to transfer money out of my account and close my account because of moving they refused to do anything
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June 2020 by rc avengers
If you’re looking for a friendly and family atmosphere in a bank, then this is the place to go!! This is my first place to open a bank account with and the team in Lufkin does an amazing job of making you feel welcome & apart of the family! One of the bank ladies, Megan, always greets me with a smile and “Good afternoon, how are you Kevin?” Haven’t had any issues with my card, and I have no complaints! I love my bank ?
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October 2019 by Betsy Gregson
They have been extremely professional and helpful. Bank President Terry Fauble has been extremely helpful and works directly to help anyone who needs it. Have bank acct and 3 loans there. Referred friends who have been pleased. I have never had a problem.
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July 2019 by Emily Garza
They're constantly having problems with their mobile banking.
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January 2019 by Shay Jimerson
Ive been with Austin for years and never had this Problem... Their also rude
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December 2017 by Aline Hulett
I went into Austin bank yesterday around 3:15 to open a checking account. The clerk was fairly nice but when she asked how can she help me, I told her I wanted to open a checkings account. Basically she went the wrong way of helping me as a customer. She stated that the lady that handles with opening checkings account is not available and suggested I come back tomorrow, which was very odd to me. I asked her what was the payment and what different checking accounts do they provide and she was unable to give me that information. She wrote my number and name down and said she would be giving me a call on regarding me opening a checkings account which I found that very odd and I never received a call from her. The establishment seemed very unprofessional and I will not be banking with Austin bank.
